On 8/16/2025, I went to Valvoline (3452 Airline Drive) for an oil change. I have been a loyal…read morecustomer at this location for over two years. During my visit, the technician Monroe told me my right headlight was going in and out and asked if I wanted it replaced. I agreed but asked for the total cost of both the oil change and the bulb replacement before proceeding. Monroe assured me they had two bulbs in stock. He and another technician, Christian, attempted to replace the bulb but broke it in the process. Afterward, Monroe admitted that they actually did not have the correct bulb--despite previously saying they did. I submitted a claim with Valvoline, which led to a meeting with the manager, Morgan, three days later. Unfortunately, this only made the situation worse. Morgan was dismissive, unprofessional, and disrespectful. He refused to acknowledge what happened--even though the bulb was working before his team broke it--and he would not reimburse me for the $20 bulb. This was by far the worst customer service experience I have ever had. As an African American woman, I felt disrespected, ignored, and devalued as both a paying customer and a loyal one. The way Morgan handled this situation shows a complete lack of integrity, accountability, and professionalism. My warning: If you are a woman or a minority, stay away from this Valvoline location. They do not respect loyal customers, and management refuses to do the right thing when their employees make mistakes.

Oil change... took truck to get oil change was first in line and it took over an hour!! this place…read moreused to knock u out in 15-20 mins max havent been in a couple years but wow what a joke

This place has gone out of business. Too bad, they had really good service. Xwtdgjuejkread more

Great bunch of guys.. I can't say enough about how courteous they were. I was in and out in less…read morethan five minutes. If I could add more stars I would!! A++

Left oil filter loose on brand new sequoia and did not reimburse even though the manager admitted…read moreit was their fault and lost 2-3 quarts

I like this place because if you can hit them at a slack time they move quick on that oil change…read more The cool thing about their service is that you don't leave your car while they do their work. You pull into one of the 2 bays and shut down the engine and sit in your vehicle while they do their work. Things move quickly and their prices are comparable with any other oil change station in Bossier/Shreveport. I'll continue to use them in the future and if your needing your oil changed and see the sign for a Valvoline Oil Change location give them a try.

thank you so much. your company is always fair, quick and friendly. i will continue to bring you my…read morecars . thanks jimmy

I took my car to this shop and while the original issue was eventually fixed after about three…read moreweeks, my car came back with a problem it did not have before I brought it in. I immediately informed the shop and was told to bring it back. When I asked how long the repair would take, I was assured that I would hear back the same day or by the next day. Unfortunately, a full week went by with no updates until I reached out myself. The new issue was with my Bluetooth system, which is essential since our state requires hands-free driving. I had to bring my car back multiple times, but even after two or three attempts, the Bluetooth still does not work properly. To make matters worse, the shop has now stopped responding to me altogether. This experience has been extremely frustrating. Not only did my car come back with a new problem, but I am now forced to pay another mechanic to fix what they broke. Poor communication, lack of accountability, and failure to resolve the issue make it very difficult for me to recommend this shop.

Be careful. They reccomended $300 of unnecessary work on top of $100 oil change…read more They called for transmission and transfer case oil change. Manufactures maintenance schedule says not to change oil.

Just fyi, the hours are off. On Saturday, they close at 5:30, not 5:00. It was a reasonably fast…read moreservice, 20ish minutes. They're decent at small talk while you wait. The service they did seemed fairly good, a touch pricey.

On 8/16/2025, I went to Valvoline (3452 Airline Drive) for an oil change. I have been a loyal…read morecustomer at this location for over two years. During my visit, the technician Monroe told me my right headlight was going in and out and asked if I wanted it replaced. I agreed but asked for the total cost of both the oil change and the bulb replacement before proceeding. Monroe assured me they had two bulbs in stock. He and another technician, Christian, attempted to replace the bulb but broke it in the process. Afterward, Monroe admitted that they actually did not have the correct bulb--despite previously saying they did. I submitted a claim with Valvoline, which led to a meeting with the manager, Morgan, three days later. Unfortunately, this only made the situation worse. Morgan was dismissive, unprofessional, and disrespectful. He refused to acknowledge what happened--even though the bulb was working before his team broke it--and he would not reimburse me for the $20 bulb. This was by far the worst customer service experience I have ever had. As an African American woman, I felt disrespected, ignored, and devalued as both a paying customer and a loyal one. The way Morgan handled this situation shows a complete lack of integrity, accountability, and professionalism. My warning: If you are a woman or a minority, stay away from this Valvoline location. They do not respect loyal customers, and management refuses to do the right thing when their employees make mistakes.

My wife and I get our oil change here due to convince.The service is a hit or miss for oil…read morechanges.The gentleman that served me last time I was there by the name of Malachi was mediocre. He was more interested in having conversations with his coworkers than the actual service.What upset me was that he handed me the next appointment sticker for my oil change to do it myself.I also had to request them to reset my oil change light.it should be the service technicians responsibility to do that and perform the "many" points inspection they claim to do. Also I was usually want an oil change.Stop trying to sell me all those other extra services.

I wanted to provide a positive 5-star review for Valvoline Instant Oil Change location at 5485…read moreAirline Drive in Bossier City, LA 71111. I recently went in for a lamp out warning on my 2004 Dodge Ram. Devon (Micro), Tim, and Johnathan performed a full light inspection test on my vehicle for brakes, headlights, and turn signals. The test revealed that my rear driver side brake light was out. They immediately replaced it and were very professional and courteous throughout the repair. I have an upcoming oil change and will be bringing my vehicle back to this location due to the great customer service. The service was quick, professional, and with quality work performed!

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Bossier City.