"TipTop Photography: Wedding Service is terrible!!!!!"
My wife and I booked with TipTop Photography (TTP) for them to photograph our 28th April 2012 wedding.
We met with Deb and she went through all the different options and I can say the packages they offered were a lot better/cheaper than other photographers we had met with. We decided to go with a package that included a Pre-Wedding shoot in their studio, a basic storybook album, a CD with a selection of images and 2 photographers (1 with bride, 1 with groom) to shoot up until the first dance with the option to upgrade the albums. We walked away confident we had made the right decision.
This frame of mind soon changed after we had paid our deposit via PayPal. We sent an email to ask for confirmation they had received the payment. We did not receive a reply. We called, no answer. After my wife had sent a few emails only to get no reply, I decided to send and email basically saying we wanted the deposit back, that I felt as if we had been scammed and that I would be paying them a visit. Surprise, surprise, I got a reply stating that the payment had been received and they had been really busy and unable to reply. We gave them the benefit of the doubt (wish we hadn't).
Over the next few months, we sent more emails to arrange our Pre-Wedding shoot and to organize the details for the big day. Same again we had no response from them at all.
We searched for reviews on the net, only to find no reviews at all, so we assumed everything was ok (no news is good news).
A week before the wedding, we had still not been contacted by TTP to arrange the running of the day. We had to contact them and it was only days before they actually got back to us to tell us what was happening. We confirmed all the times and location etc etc
So the big day is upon us, and the photographers turn up as arranged. Only problem was, they were not Deb or Steve (as we were told it would be) but Steve's Dad and another random guy.
The day ran smoothly and I forgot the photographers were there until the wedding breakfast when we were approached by the Wedding co-ordinator (WC) asking where the photographers were to be seated. When we attended the meeting with Deb, we were told they wouldn't need any food and would go away to grab something to eat and come back in time for the speeches. The WC told the photographers this and we saw them pull their faces and moan. At this point I was starting to get annoyed but we still arranged for them to eat in the restaurant downstairs (out of our own pocket).
The time then came for the speeches and we asked the WC to get the photographers to take pictures. She came back to tell us they were just having a cigarette outside and would be up in a moment. We then had to wait 10-15 minutes for them to turn up before I could start my speech.
We went back into the reception room around 7pm. The photographers asked at what time we would be having our first dance (even though these details had already been confirmed with Deb) and I replied 9pm. At this point they pulled a face and said they have to be somewhere else at 9pm. Obviously we said that wasn't really our problem as all of this was confirmed prior to the day and they should be able to schedule their plans accordingly. We carried on enjoying the party when my wife pointed out the fact the photographers were just standing still, leaning on the wall, chatting to each other. We watched them for watched them for at least 20 minutes before my wife went over and told them to take pictures of the room/people, only to get the reply "we are getting them, don't worry". I was gonna flip but did not want it to spoil our day, so kept calm.
The first dance came and went. So did the photographers, without even saying anything, they just slipped out.
A hectic next day (booking a last minute honeymoon)and a few weeks pass by.
We check our emails to find no correspondence from TTP. We contacted them to ask when the images will be ready to view. Guess what. No reply.
An email was then sent asking the same question but with us also asking about upgrading our package (no intention of doing so) and we received a reply the next day.
It took 5 weeks to receive the proof photos. We sent our selection back to them and was told the CD would be with us within read more