I was in your store yesterday and was very unsatisfied with the level of customer service. I purchased a size 2 sandal, the Hawaiian sandals for my daughter. She tried them on and they were too small so I took them back to the store. She had not worn them other than to try them on. I wanted to exchange them for another size. I was told that these shoes were too worn and could not be exchanged or returned. She hadn't worn them. I understand the nature of retail and that this is a common occurrence, however, this was not the case for us. Furthermore had I wanted to purchase another pair then was not a pair to be found and the two women working had no idea when or if you would get more. They were lazy. They were on their cell phones most of the time and did not want to help anyone in the store. This was Monday night around 6PM on 5/15/17. Many stores sell these stores and I will be taking my business elsewhere. I will be purchasing another size for my child but somewhere else other than your store. I would dare say that occurrences like this is what drives more and more people to purchase online and stop supporting brick and mortar stores. I live in Bountiful. I have supported your store for years. No longer. I was also in your store a few months ago to get some letters for my wall. Only to find no help, no letters, and no ability order. read more
