I had a horrible experience with this store before my son's wedding. I tried and ordered a dress in…read morethe first week of January for a May 23rd wedding. I received a call a atcthe end of January that my dress will arrive duri the 1st week of May. I called at the end of April and was told it will arrive on May 7. I called on May 7 and was told to follow up on May 8. Nobody called my on May 8, so I ca again and was told it may arrive that afternoon. Despite asking to get a call that afternoon, I didn't get one. I called again at 5:45 and was told that the dress did not arrive and it's unclear where it I s. The owner said she will follow up on Monday. I go a call on Monday that the dress was NOT shipped yet from Italy. She asked me if I wanted to get an express shipping which I refused! She told me to come in on Wednesday morning to try the floor model and have it adjusted (that was on May 13!) As the zipper may be worn for a redux price. I had to go to another place. I would recommend to stay away from this shop if you want to have a peace of mind!

Wonderful ($$$) variety of gowns, in all sizes. Wonderful sales staff, great accessories, too. TBH,…read moreenjoyed the atmosphere of their previous location.

Can not speak more highly of Crystal Boutique and Beauty Bar and the wonderful experience we had…read more From the music, softly playing to the mood lighting and the magic mirror, we had an incredible experience. Tammy was comforting, professional and extremely helpful and provided a pressure free environment. Recommend to any girl who wants to leave the shop with their dream dress and a side of confidence. Thank you Crystal Boutique.

Failed to leave enough time for the services agreed upon and when questioned on this the "mal"…read moreemployee throws a temper tantrum and kicks you out. This is obviously extremely unproffessional. What kind of a company would hire such an individual who CANNOT even treat customers and potential customers in a reasonanle and polite manner and is NOT qualified to work with people. If I could I wouldn't even give it 1 star.

This is a true story! Only the Mother of the Bride knows how difficult it is to find just the right…read moredress for her. After lots of searching, I settled on a dress I felt would work for me even if it wasn't perfect. Two days before the wedding, a friend suggested an alternation that would transform it into the perfect gown but I knew it was too late. I called every tailor I knew but no one was willing to help. With 24 hours to go, Abby returned my call. She opened her shop and within an hour, had the alterations done. She could have charged me anything but only charged for the hour's work! My son picked up the dress and handed it off to me at the rehearsal dinner a few hours later. The dress was beautiful and the next day was great! There are no seamstresses left like Abby. No wonder she has such a great reputation.

Seems to not check voicemails or messages. Also don't count on them to remember what you say or…read moretake notes of important things that need to be remembered. Pretty expensive disappointment.

We decided to use Marty's Formal Wear since my son needed to rent a suit for Jr Prom. They had…read moreexactly what my son was looking for and the entire process was easy and enjoyable. We will definitely use them again in the future.

I inquired in March about the proper timeline for renting a tuxedo for my 5-year-old son, who was…read moreto be the ringbearer in a family wedding. I was told by the owner, Jon, to bring him in a few weeks before the event for a fitting -- which I did. At that time, Jon confidently assured me everything would be "perfect." He made it seem like he was the only person in the city capable of making this tux look good. When I called back for the second fitting, I was told to just pick up the tuxedo. That was the beginning of the disaster. I got it home to discover the pants wouldn't even close, and the shirt sleeves were FOUR inches too short on each arm. I called immediately, and they told me to bring him back in -- which I did, trusting they'd fix it. Instead, they sent my 5-year-old home looking like he raided a clown's closet. The replacement tuxedo had a shirt down to his knees, pants comically baggy, and a jacket hanging off his shoulders like he was playing dress-up. The sleeves were now so long, they rolled them up and pinned them with cufflinks. Seriously. This tuxedo is an embarrassment, and the service is worse. I paid $250 to rent this joke of a tuxedo, and when I called to express how unacceptable the situation was, Jon refused to do anything about it. No refund. No apology. Just arrogance. I found a perfectly fitting tuxedo at Macy's for half the price. Save your money, your time, and your sanity. This place is a scam dressed up in false promises and ill-fitting jackets. I wouldn't trust them to dress a scarecrow. Run the other direction.

We haven't picked up our suit for prom yet, but our experience in this store was stellar for a…read morefitting and choices. My daughter wanted a suit/tux for prom and she has quite a bit of anxiety about the judgement she can receive sometimes on her more masculine clothing choices, the woman who helped us was amazing and zero judgement. Such a good experience.

If you need a tuxedo, Modern Formals in North Haven is the place you should call. Leana made the…read moreentire process incredibly easy and convenient, from measurements to return. Top notch service, selection and overall a pleasure to work with. Six stars!

I will NEVER bother with this store ever again! HORRIBLE, my girls ordered there dresses 10/16/19…read moreand made a deposit didn't get the dress until 12/10/19 which I was told that the dresses ONLY took 2 weeks to arrived and even so they NEVER called me to advise, I was the one to call the store to verify if the dresses came in. Their excuse was it was a holiday YET it wasn't even Christmas when the dresses were paid for in order to be ordered! Definitely will never order again from this store!

Yesssss! We got a dress! They have a large variety of gowns. Sandra was a huge help from the moment…read morewe walked in the door. She was sweet and helpful. Their prices are definitely reasonable.

Perfect hem on my formal gown and ready earlier than promised. It was a very reasonable price too!read more

I would strongly caution anyone considering Stitch on Main for wedding attire or alterations…read more Our experience involved significant and repeated errors across both suits and dresses, along with extremely unprofessional behavior leading up to the wedding. Suit Issues: * All 9 rental suits arrived in the wrong sizes due to incorrect measurements taken by the shop. Several groomsmen recognized the measurements were off at the time, which is why I proactively provided correct sizes in advance, yet the suits still came in wrong. * Both fathers' purchased suits were also incorrect (pants several sizes too large, vest too small). * The groom's suit had to be purchased elsewhere days before the wedding after multiple failed reorders. * Most notably, one groomsman was given the wrong suit color entirely (the groom's color), which was only discovered on the wedding day. This is clearly visible in photos and should have been caught prior to pickup. * Groomsmen had to make multiple trips to the shop due to ongoing errors and limited business hours. Dress & Alteration Issues: * My bustle failed within an hour, forcing me to hold my dress for the remainder of the night. As shown in photos, I had to physically hold the gown to keep it off the ground, which made dancing and moving around uncomfortable and even left marks on my arm the next day. * The cups in my gown were not fully sewn, and a strap was sewn on twisted. * A visible tag showed through my dress, which I had to cut out myself on the wedding day after it was dismissed by the owner during my final fitting. * My maid of honor's dress was altered so poorly it was unwearable. * Additional bridesmaid issues included incorrect hemming, poor fit adjustments, and repeated zipper failures. Customer Experience: * When I came for final pickup, I was met with aggressive and confrontational behavior, including raised voices and items being slammed, bringing me to tears just days before my wedding. * Despite clear errors, I was told I would be charged for reorders caused by their mistakes. * After the wedding, the shop refused accountability, declined refunds, and instead contacted a groomsman directly rather than addressing the impact on us as the couple. As a group, we spent over $3,000, and the experience was stressful, disorganized, and far below what should be expected for a wedding vendor. Mistakes can happen, but the lack of ownership, professionalism, and resolution is what makes this experience especially disappointing. I hope this feedback is helpful for both the business and future couples planning their wedding.

I came into the store to get my prom dress, and the woman refused service when my mother asked for…read morehelp tying my dress. She directly said "no, i don't want to go in there", and walked away. My friends and I left the store immediately and will not be coming back.

I am sitting here heartbroken trying to come up with the appropriate words to use to describe my…read moreexperience. I came in today with my daughter and 2 of her friends to look for prom dresses. My daughter has struggled with sensory issues her entire life that make certain situations challenging. After finding the perfect dress she was so excited to try it on and show her friends. We struggled in the dressing room because I couldn't figure out how to help her get it on and she ended up stuck at one point. Long story short when we finally got the dress on I couldn't figure out how to lace the back and reached out to the associate for guidance. She flat out refused to help stating "No I don't want to go in there". My daughter was brought to tears and of course the 3 girls refused to buy the dresses they all wanted out of principal. It pains me that in 2026 this is how people treat others with disabilities.