They ruined two pairs of boots. After taking one pair in and this being ruined by a dodgy heel being replaced I stupidly decided to take another pair in thinking that the first pair of boots were just a fluke. Not so. The same thing has happened, they've nailed the heel on at an angle and completely ruined them as they now cannot be repaired again. Both heels on both boots only lasted less than a month each. I complained to the Area Manager about the behaviour and language of one member of staff who offered a refund and apology but that doesn't fix my boots. Over the last 6 months the service has really gone downhill here and in future I'll be taking any further pairs of boots to Gasniers over the road. Not to be recommended at all for boot reheeling. read more

I am a regular user of these type of shops for various services & all i can say is that obviously things have changed for the better since that last review was written! Service was as good as anyone could expect, quality of shoe repairs also superb, all from one really friendly chap working on his own... impressed!! read more