Today, 5, days since my doctor's appointment was incorrectly booked and communicated to me, by this…read moreoffice (my review on 12/30), I received a letter from the PA indicating they may charge me for a "failed appointment". I SHOWED UP, but you couldn't see me, I DIDN'T MISS THE APPMT. You refused to fit me in, saying I was late, without regarding the courtesy I gave you and allowed your office to change our appmnt 4 times AND that they told me 1030, not 10. I was there at 1020 for 1030 appmt. Not a good sign, I'm out.

Their customer service is HORRIBLE. Every time I've ever came here I leave because of how rude the…read moreladies at the desk are. Go somewhere else if you can!!

Efficiently run urgent care with doctors, PA's and nurses that were very nice and caring. I think…read moreit's great and appreciate them being here in Lompoc! Thank you for what you do.

Hello human kindness??? The front desk staff Cassie, is rude and impatient both in person and on…read morethe phone. This is the first person you interact with, it's literally her job to be sure you don't feel like you're a problem.... Never referring

I've had nothing but good experiences over the last 8 years of using Lompoc Valley. Our doctors are…read moreall with Lompoc Valley and I've been to the various labs and radiology and talked to their billing and even been to the ER a couple times and always been pleasantly pleased with the staff, doctors and facilities. The conscientious treatment and personal attention has been noteworthy. Of course its possible at any medical center to occasionally get a snarky receptionist or a stressed and rude nurse or doctor, but I just haven't had that here and I would rate them as well above average compared to my lifelong experience else where in CA and the US.

I recently had an unfortunate experience with Secretary Jacqueline Garcia. There were significant…read moretime to inquiries, which caused confusion and frustration. I felt ignored, a my questions went unanswered.

As a 51 year old woman who has had several doctors throughout her life, I cannot say enough good…read morethings about Dr. Liebo. She is the first doctor who has taken the time to learn about me as a whole person who has medical issues instead of as a case file. She has done deep dives into the findings of all of my specialists to create a comprehensive understanding of all that is going on with me and how to best address each thing and the whole. It may sound odd, but instead of finding excuses to reschedule, I actually look forward to exploring options with Dr. Liebo. I know that she will give me her full attention, care, and expertise. If I could give her more than five stars, I would!

Less of a review and more of a warning, or heads up to potential patients. If you're having…read morenon-emergency chest pains DO NOT MENTION IT. They will use it as an excuse to not see you. I tried to make an appointment for a lingering cough and mentioned that I've also had some accompanying pains in my lungs. They immediately told me the wouldn't see me and that I would have to go to the ER. The excuse to avoid giving me any sort of care is that they "dont have the equipment for that sort of emergency" but It's clearly not an emergency as I'm walking, talking, and making an appt for a future date. I know nothing will change there as its government-run so theres no sort of oversight or quality control, but I want to make sure prospective patients know what to not say so they don't end up in my situation

Dale is amazing, and extremely informative. i am so thankful I found him and his office.read more

Dr Ekstrum is always looking out for the patient's best interest. He is incredibly intelligent and…read moreI respect his decisions. His staff is great, and his advise is researched to provide you the best up to date scientific knowledge! Our family LOVES Dr.Ekstrum!

He started out cordial and knowledgeable. After going through my surgery, (6 procedures) I had…read morecomplications and had a difficult time reaching him, or even getting a callback. I'm 10 weeks out and I have new issues that I didn't have before. I lost trust and faith in him. I don't think I will be going back, as now I need to find a new physician, this is a rough overview, I have purposefully left out the details

He stated "it's state law" for "full body exams" before he could continue current HRT. However, he…read morewas willing to write this prescription before my 1st appointment to get me through until I could be seen. If these "full body exams" were legally required, he would not have been able to write one before seeing me. I was told by at least 2 other offices later that same day this was an untrue statement. The previous dr also stated it was not necessary. I told him I'd find a different doctor. He told me I would not find another dr in CA to continue my current treatment without doing a "full body exam," and was looking me up and down while stating "full body exam." He was creepy and unprofessional. Speculums and other instruments were laid out in the room outside of packaging, making them unsterile. He seemed agitated that I did not want to have a "full body exam" even after I explained I no longer required these exams since my hysterectomy.

Had a family member admitted to the Emergency Room and was stabilized before transferring to a…read morehigher level of care. Staff were as acoomodating as they could be, but since they did not know me, information was hard to get on my family member. I appreciate the adherence of PHI laws, but it was very stressful in that my family member was unconscious. Another family member was there and the nurse said that she could not even tell my other family member what was going on. Very stressful experience and worst when you cannot get information. I will give them the benefit of the doubt and respect their need to abide by the rules

Went to the ER and admitted to the hospital for surgery the next day…read more Every member of the staff was kind and professional. Thank you

My bf recently broke his arm in a bike accident and has CenCal from medical health coverage which…read morehas him under CHC PMO and they're accessibility to get proper answers or anyone with any professional medical training to come to the front as he's almost eye watering pain is still being ignored. It is horribly difficult to achieve any health care immediate, primary, or specialist services. We arrived around 440 pm at the ocean office and since it appeared to be a ghost town, my boyfriend gave up immediately and walked right back out the doors, discouraged and in immense pain but I wasn't convinced that there was NOT one personnel working that would send us to some sort of after hours URGENT CARE and I'd assume that since it's a brand new fancy office they would have those accommodations, they don't. I proceeded to the primary care office and was not impressed. They got the referral from hospital and then claimed as I was there with him in the office also at this point, That they had no clue what he was referring to even tho LOMPOC HOSPITAL gave them the heads up two days prior for mandatory urgent correction surgery which apparently they don't consider a broken arm any kind of emergency and proceeded to tell me that I would have to go literally across town freezing and him being injured and in the dark on foot to to dignity health and even then it's just a temporary fix . I have had medical CenCal but I have PMO @ Lompoc healthcare north h st center which includes any and all primary care along with urgent care open until 9 pm it's awesome don't ever want to walk into that place again. Bad crappy horrible

I must preface this comment of mine by stating that this is my own personal opinion - no more, no…read moreless - and that I am speaking here only for myself in this respect. Having said that, I can now say that I have been seeing Dr. Hugo Gonzalez as my Primary Care Physician for about a month now, and for a total of three appointments so far. During my first appointment, I began to realize that if I am courteously forthright with my questions and concerns [and even statements of opinion] regarding my medical condition and options for treatment thereof with the Doctor, he then may be more inclined to be forthright and honest about what exactly his job is and why he is doing what he is doing, in prescribing these medicative methods of treatment for me. And this is exactly what happened: in effectively so delineating the finer points of the legal obligations of his committed work, he actually told me my legal rights as patient, based upon his legal obligations as a faithfully educated and committed Medical Doctor to diagnose any malady I may have as such, and to prescribe the medicine he felt it necessary for me to receive and to take under his medical prescription and supervision. He then mentioned that the patient then has the right, under his legally-guarded right to informed consent, to elect to vote for either taking the prescribed medication, or not. Once the parameters of this legally-protective physician-patient relationship had thus been duly vocally established by Dr. Gonzalez in my mind, I then was able to see that the Doctor actually was there to serve to honor the legally-protected choice I had to both respect his medical credentials which served to inform his operative commission as a Medical Doctor so under sworn Hippocratic Oath to thoroughly provide the most proper medical care he could to his patient, whilst at the same time vocally expressing his knowledge that the patient does in fact have a legally-protected right to take or not the medication thus so prescribed to him. Once I understood that aspect of the physician-patient relationship as expressed to me by Dr. Gonzalez, I then felt more comfortable in simply letting him do his job with all due respect to his Official Doctoral Licensure as such, and understanding as well that if I am courteous to Dr. Gonzalez, even as a result of my gratitude for his forthright honesty towards his patient in that regard, then the physician-patient relationship tends - almost inexplicably, it may seem - to move forward at a more convivial pace; this, of course, applies to the relationship between the patient and the clinic staff serving under Dr. Gonzalez's supervision. Once I realized all this, I felt more at ease with the Doctor in his office at every appointment since the first one about a month ago. So, if I were to rate Dr. Gonzalez for simply doing his job well and without therefore my misunderstanding anymore why and/or how he is doing so, then I would give him a 9.5 out of 10. Of course, in a 5-star system of ratings, that would round up to 5 stars. If I'm happening to get any takeaway from my own comment as I'm finishing writing it, then it simply would be this: Don't be afraid to ask any question of the Doctor about the diagnosis of illness of and/or the prescribed medicative treatment he may have for you as the patient; he is simply doing his job, as such; Knowledgeable courtesy in this regard on the part of anyone as the patient toward the physician and/or clinic staff thus may go a long way in serving to maintain any newly-established parameters of mutual understanding and respect in that regard; and A good sense of humor on the part of the patient towards the entire medical-care-centered situation at hand is not necessarily a bad thing at all, especially in this day and age. And, If you've made it to the end of this comment intact; then you probably still remember what it was like, back in the day, when we all generally used to read books: And there's nothing wrong with that at all, In My Humble Opinion; For What It's Worth. [My avataric name may or may not match my actual name in this particular individual instance.]