Had a great experience working with Jason Kauffman from Uptown Mortgage! This was our first home,…read moreso we were brand new to the buying process. Jason helped walk us though everything we needed to know and was always available to answer questions. He was pivotal in our home buying process go so smoothly. In addition the process of uploading all of our documents with Uptown Mortgage was straight forward and made the process a breeze.

If you're reading this, do yourself a favor and end your loan search with Jason! My husband and I…read morejust closed on our first home with Jason by our side, and we truly couldn't have done it without him. His kindness, competence, team, systems, and problem-solving abilities are unmatched. Not to mention, he secured the best rate for us--and we got five different quotes! Our realtor even mentioned he was the best loan officer she has worked with as well. I can't say enough good things about him and his business. Trust me when I say you'll want someone like Jason on your side when you're getting a loan--you won't regret it!

We had an excellent experience with our loan process. We highly recommend Jennifer Fairfield and…read moreher team at Guaranteed Rate.

Jennifer and her team were exceptionally responsive, professional, and patient. They took time to…read moreteach us the process and make sure we were comfortable (and timely) at each step. I felt in good hands from beginning to end. We also did our home insurance through Rate, and that team was equally helpful and communicated well with the loan team.

Dave is awesome! First time homebuyers or anyone looking for a home should contact Dave…read more He is super responsive, helpful and his whole team is FAST! They really know how important it is to make sure things are precise, accurate and quick in processes like this. I was so nerve ridden and just so anxious I wanted to throw up during the whole process honestly but this team was just on their A game the entire time so I never ran into any issues I was worrying about! Dave and his team were available by zoom, phone call, text or email anytime I needed him and as anxious as I was during this entire process - that meant everything to me! Not only did we get our first ever offer accepted on our dream home, but I got our move in date ramped up by an entire week because of this rock star team! That was amazing, great work to Dave & his team. I can't keep recommending them to our friends, coworkers, etc since it was such a great first experience. He even keeps in touch by sending us recommendations for places to visit or take our family when they come into town.

I thought Dave Cook was a good mortgage broker until I happened to work with another company on a…read moretransaction with my family. Now I know that Dave is quite likely the best mortgage broker in the universe. Behold, greatness.

Horrible underwriting department! These jerks will do anything and everything to kill the deal…read more Take me for example: 800+ credit score 6 figure salary Very low debt (couple of cards max $1500 total balances) No other real estate currently owned. Paid off vehicle Great job. These bastards have basically made me feel like I'm a criminal and that they're doing me some sort of favor. Don't deal with these jerks. The "insensitives" are not worth the degrading treatment and aggravation!

This is the worst company to go with. They are horrible to deal with. They will not answer the…read morephone. No one has any idea of what is going on. They will only contact you when they need something. We have been trying to get this done for almost 2 months. Missed closing. They just don't care. They probably do it just so people will lose the deposit. WORST CUSTOMER SERVICE EVER!!!!!!!

I felt like my questions weren't being heard, and this guy was not very respectful at all. I would…read morenever come back here or talk to this company again.

Ghassan has now helped my family refinance three different loans and helped with the purchases of a…read moretwo homes. In both situations he was professional and helpful, answering the most mundane to the most complex questions. On the purchase of our home, we did not have a buyers agent and Ghassan was always willing to help walk us through questions we may have otherwise not been able to answer. On top of the great experience of working with Ghassan, he consistently also comes back with the lowest closing costs and best rates from any other source I checked. This saved us thousands of dollars over the life of our loans.

Chae was always available. I had his direct line. He closed the purchase quickly as I had…read morerequested. His rates were competitive. He is very experienced and knowledgeable. He reacted very quickly to any of my emails or requests. I would definitely use him again.

Super responsive and best customer service around. Can't beat low rate and fees that we got!read more

I interviewed several mortgage brokers and was quoted rates by several before I thankfully found…read moreInnovative Mortgage Group. Sam and Josh handled my refinance and I cannot say enough great things about my experience from start to finish, most importantly the great rate they secured on my behalf. They were both extremely professional and worked very hard to ensure I was informed and educated throughout the entire process. I never felt pressured and their communication skills were top-notch. I will definitely consult them for all my future mortgage needs and would absolutely recommend them to friends and family. If you're looking for a mortgage broker, please take the time to interview these gentlemen...you will not be disappointed!

Professional, highly knowledgeable, and quick to help us through our Refi process. Highly recommend…read moreJosh Bassan for any of your mortgage needs

I've been a Westerra customer for years and years. They've been reliable, they don't charge too…read moremany fees, and their people are always pleasant. Today, I got to see how they deal with fraud. My debit card was declined twice in a row, even though I had money in my account. I called Westerra, and found out that there had been some odd charges to my card. I hadn't updated my phone number since I changed it a couple years ago. Oops. Anyway, they tried to call me, got the wrong number, and erred on the side of caution and turned my card off. Inconvenient, but it could have been much worse if someone had drained my account. I called Westerra to ask exactly what the heck had happened. The kind and patient customer service rep on the phone went over the weird charges and told me the credit union could mail a card. Then she said that if I needed money sooner, which I do, then I could go to a branch and get a new debit card printed. I went in, spoke to an equally kind and patient customer service rep inside the branch, got a card with no hassle, and filled out a dispute form. The form is with their fraud department now, and I should get my money back. Bonus: The card has a kitten on it. I'm having a bad day, being able to pick a card with a cute kitty gave me a much-needed smile.

I have an auto loan through westerra. there's an online platform to make payments, but it takes…read moresometimes 5+ days to post so that's 5 days that interest is accruing after I already paid. after several payments I realize I can go into the branch and my payment posts immediately. I didnt have the time today to go in so I decided to call and see if I could make the payment over the phone. the women on the other end verifies me 5 ways to Sunday and than gives me some information, half of it wrong. she says the interest doesn't keep accruing but I literally saw it happen and did my research. she did not listen to me and kept giving me information that wasn't relevant and finally I was just too frustrated to waste more of my time just trying to make a payment. she was so unhelpful and I really think yall need to listen to your customers to understand. I think giving your customers misinformation is really shady and the ways to make payments are deliberately convoluted and set up to make you more money off of me, for no reason. I will never work with Westerra again after these experiences and I hope to refinance and get out of this arrangement asap.

I've used Turner Williams with Spire and he is one of the very best in the business. Excellent…read morecommunication, he is very responsive and always available. I've referred several clients to him and he always gets the loan done on time, with the best possible rates and terms. The whole team at Spire is fantastic, they really do go above and beyond for their clients. They also throw some amazing parties and events to boot!

They blame you for all of their short comings. If you don't have every document that they want…read morethey blame you for not getting it to them immediately. How is anyone that does not work in the industry supposed to know what documents are needed? The customer service is horrible, do not expect to have any kind of service, they made me feel like I was asking them for a favor.

I worked with 3 mortgage lenders in our most recent purchase and HMC was by far the least…read moreresponsive and least professional. They prefer to communicate over email and neglected many requests for a phone call. At the end of the day, even with over $25,000 of seller credit, our options were better with the big bank lenders. HMC origination fees are HIGH, likely to offset the seller credit, and they locked us in at an unfavorable interest rate. Our advice is to check around and not be swayed by Richmond Home's seller credit. They are slowww. By the time my other lender had me fully approved and ready to close, HMC was still asking for x. We give them x and they ask for y, and then z. We proceeded to underwriting with both lenders because HMC offered to reconsider their loan terms but without much detail. We ultimately went with an external lender, where the loan officer and assistants would call me within minutes of me emailing or texting. Compared to HMC ignoring more than half my requests for a phone call, the experiences were night and day.

Home American Mortgage staff are incompetent regarding communication. My buyer was offered a low…read moreinterest rate from this lender and right after he was undercontract asked him all the documents that were required then suddenly they didn't respond to his communication. A week before closing they were telling him, he might not close his house, because he missing something but he had sent them all the documents and asking something that they already had. Janell was supposed to be the head of the financing process but then, I only spoke with 2 or 3 times because they never answer the phone, hit and miss for her to answer the call mostly text even then, they dont respond your text. My buyer dealt with Shaun , the loan processor and she was not pleasant, she asked my buyer same documents, same issue even confirming my buyer's boss on the phone his new start date worked even though, she already received the confirmation through email. I tried to contact her, but she would not respond a few days before closing. You just don't know if the closing will happen because of their lack of communication. I would never recommend this lender at all. I want to make sure my buyers know who are dealing with. I know that Richmond Homes uses this lender, and the only way, buyers will get builder incentives, they have to use this lender but this is something the buyer has to go through if you go with them. However, if you don't want hassle don't use this lender.