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    Timberlake Earth Sanctuary

    5.0 (2 reviews)

    Services - Timberlake Earth Sanctuary

    Venue rental

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    10 months ago

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    Holiday Inn Express Burlington

    Holiday Inn Express Burlington

    (14 reviews)

    $$

    I was traveling through the area and needed to stop for the night, so chose the Holiday Inn Express…read moreas it had decent ratings and decent prices. I had no problems with the stay. The room was clean and had the amenities I expected, and there was a breakfast buffet thing in the morning that I was able to grab some fruit from. The front desk staff was not all that informative when it came to surrounding restaurants for dinner. They knew about the chain restaurants next door, but frankly I knew that my final destination was going to be meals of plain-jane Americana and I needed some variety before being subjected to that. Sadly I had to resort to other methods of finding a place to eat rather than recommendations from the staff.

    We are usually fans of Holiday Inn Express, but have had a tough time with this Burlington…read moreestablishment. Our plans changed a week prior to our stay, and we cancelled our 1 room-night -- well within the required cancellation timeframe of our contract. The hotel charged us anyway (and didn't even charge us the right amount). After 6 weeks and multiple emails and phone calls later we were still trying to get a refund. At one point they forwarded a refund receipt, however it never appeared on our credit card (guess it was fake). In trying to get this resolved for weeks the manager "Gary" seemed to avoid our calls and didn't respond to emails. One day front-desk staff said he was in the bathroom, 15 minutes later he "was going into a meeting and would be available in one hour" and an hour later he had "left for the day". The front-desk staff (who ere very sympathetic) eventually told us a lot was going on and suggested we escalate to Holiday Inn corporate. Corporate reviewed our contract, confirmed we had cancelled within the appropriate time window, and worked with Burlington to issue a refund. That still took another week, but eventually it worked (8 weeks after the improper charge). Not sure what's going on at Holiday Inn Express Burlington, but buyer beware! Hope the ownership finds some more responsive local management.

    Timberlake Earth Sanctuary - venues - Updated May 2026

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