ORIGINAL POST DATE (May 2024): We're confident select Greenstone Homes employees are engaged in a…read morecover-up, & the cover-up headed at the direction of their Building & Division Manager, Drew Benado. This review surrounds Drew's dishonesty regarding the availability of a black cabinet sample of which both it & a brown were offered of the same name titled "Ridgestone-Oak". Our new build was complete March of 2024, with design selections solidified August of 2023. Drew untruthfully insists 2-identical brown "Ridgestone-Oak" cabinet samples currently displayed at Greenstone's River District Design Center are the only samples ever offered. This is an outright falsehood; either he himself replaced the once offered black sample with another brown one shortly following our dispute initiation, or an employee was directed to pull the originally offered black. This is evidenced by... 1. Our photos of all design selections made August of 2023. 2. Geoff Christensen's (Greenstone's Superintendent/Customer Service Representative) possession of the disputed black sample while with us in our home acknowledging the distinct color discrepancy between it, what was installed, & a brown sample's availability at the Design Center under the same name. His sharing he'd recommend the black be pulled due to it not being representative of what was installed. And his assurance, "Don't worry, Greenstone will make things right." 3. Jeremy Nichols' (Greenstone's Sales/Project Manager/Broker) knowledge of the availability of both colors as we made design selections & his assistance in choosing a black. His email to Wendee Kelly (Greenstone's Designer) while in our home prior to its closing with Geoff & black sample in-hand comparing it to what was installed, acknowledging "it doesn't look the same, is very dark, & looks almost painted in color" inviting Wendee to drop by. 3. And finally... Our Realtor's testimony to Drew that a black sample was indeed an option along with a brown, of his presence during our design selection appointment with Wendee, his conversations with both Jeremy & Wendee specifically pertaining to making certain the black version was selected, & emails from them both confirming. We became aware of Drew's cover-up when Geoff brought with him to a collective Huntwood Custom Cabinets meeting (of which we were informed was initiated to determine which company was going to remedy the error) their newly replaced brown color sample; NOT the disputed black. Pictures of this brown sample were taken next to the installed brown cabinets DESPITE our stating it was not the black sample to be brought for comparison. We now know why... This was a Greenstone/Huntwood picture-capturing moment to avoid accountability. These pictures are what Drew's using to close our case & avoid fixing their costly mistake, concluding "the slight color variances are within range". The now sudden withdrawal of support & cooperation from the above mentioned Greenstone Homes employees to further engage with us & remedy our issue deeply shocks & saddens us. Drew's informed us he's their boss. We've yet to hear from any of his superiors at Greenstone. To conclude, we are beyond appalled & astounded at the treatment by all. We had not asked that Greenstone replace the cabinets; that seemed costly. We simply asked that they brush a black stain onto the exposed areas, & at a time convenient for them. Drew's cover-up attempt & outright deception trail following closing is the most disturbing factor of all. It's soured greatly our home-build experience & perception of the entire company. Posting of our experience on various review sites, a BBB filing, & small claims court preparations are our only recourse to help warn others of this apparent business practice when confronted with a significant error on their end. If they choose to right their wrong, we'll update our review. Photos attached. ARBITRATION HEARING CONCLUSION (8/26/24): "The Arguments of the Consumer were overwhelming and prevailed in this case." Our cabinets are now the black color originally offered.

HORRIBLE! Absolutely discussing how they treat you …read more Excuses, cover ups , losses siding, bare wood from horrible paint job, malfunctioning appliances, broken screen door , 20 000 landscape that is a complete disaster, light bulbs blowing out in 40 days , deaf grass in front landscaping, drywall tape falling off, grage door not working , leaking 500.00 faucet windows with condescension on the OUT SIDE WINDOWS... fix things ? NOPE just Excuses that are not true see photos if yelp would let me post them . Oh broken kitchen cabinets with giant holes sliding door door wont close without pushing or pulling on it ... wait there is much much more but im out of space to keep writing. 28 items were noted in final walk through and only half of 2 have been fixed in 2.5 months. Anyone know a good lawyer ​