Unfortunately, I cannot recommend Timber in Systems due to poor customer service and communication.
We received a letter on our door stating they would be working in our area, so we called the number provided, 225-529-1458. Jairo Romero, the owner, answered and said he would stop by on Wednesday to provide a quote. He did not show up that day, but came the following day after we called to follow up.
He provided a quote, we agreed to move forward, and he said the service could be completed the following week. That week came, and we did not hear from him. We called again, and he said he could not come that week but would stop by the following Wednesday.
We did not hear from him on Monday or Tuesday, so we called Wednesday morning. Jairo confirmed we were on his schedule and said he would stop by after completing his current job. By 4 p.m., no one from Timber in Systems had shown up. We called again, and he said he would come Thursday.
On Thursday around midday, we called to ask what time they planned to stop by. Jairo said he was going to check with his project manager, placed us on hold, and then hung up. When we called back, the call went to voicemail. We tried again later, and after the phone rang twice, we were sent to voicemail. We called Friday morning to ask whether they were still coming, and our call was again sent to voicemail. Jairo did not call or stop by Saturday or Sunday either.
At this point, I can only assume they are not coming.
The lack of follow-through and communication was extremely disappointing. Being repeatedly rescheduled and then effectively ignored is not the experience I would expect from a professional arborist company. Based on this experience, I would not recommend Timber in Systems. read more