If I could give them 10 stars, I would!…read more Jason was extremely responsive, fast, and able to help us with a full battery replacement. I didn't even know this service was provided by towing companies. He went above and beyond to work within our tight timeline, researching and stopping by the auto parts store himself to pick up and purchase the exact battery before replacing it for us. He also communicated his progress all along the way. On-time! Fast, communicative, and efficient! This company was also the only one to respond to our crisis on Yelp. And the prices were reasonable. Thank you thank you thank you!

Professional, timely, friendly, equipment in good and clean condition…read more I would recommend Jason / Douglas Towing to anyone in Escambia or Santa Rosa counties.

Stay away from this charlatan of an auto shop. I took my vehicle in and told them exactly what the…read moreproblem was as I had another company do the diagnostic. They proceeded to charge me $212.66 for reading a code which O'reilly did for free in about 5 minutes. Charged me $182.87 for labor, just for that. They want to charge me $500 for parts and $330 for labor to fix the car, a total over $1,000. I found the parts online for $150 and saw that it would take about two hours to fix according to multiple websites. I would have paid up to $500 for this fix but they wanted to charge double. Stay away unless you want to get ripped off.

When we relocated to Pensacola both of our vehicles were being shipped from Hawaii. In the meantime…read morewe researched a repair shop on the Gulf Coast. Luckily we found Gary Sapp Automotive on Pine Forest Road. Dolly and Doug were extremely helpful to us newcomers. Since our arrival of our cars we had several minor and major repairs done. The pricing were upfront with no hidden charges. The repairs were done in a very reasonable timeframe. We feel very fortunate to have found an amazing place in our neighborhood.

Service was fast. They did the job exactly as requested. The service was excellent and friendly…read more Value of job...priceless they help this lady out .

Using OnStar Tatum's was contacted. Despite the logistics of getting onboard NAS Pensacola Tatum's…read moremoved forward with providing service. The driver was pleasant and eager to help. The service was provided as I hoped for. Treated with respect and truck delivered as requested without any incident. Unlike other providers (First Response Towing) Who try to extort additional fees by holding vehicle hostage. Tatum's was spot on in my time of assistance. Thank you Tatum's for honor and commitment to me/vehicle.

I cannot recommend this business enough. My wife and I were on our 2 year anniversary vacation in…read morePensacola when our head gasket blew and left us carless. I took the vehicle to East Hill Automotive Center, and Ryan was the biggest blessing to us. He diagnosed the problem, which I later confirmed with my mechanic back in my hometown, and he very clearly laid out the situation and what my different courses of action were. My wife and I were very distraught - learning that our 10 year old car that we had bought 3 months prior had a blown engine and we didn't know how we were going to get home or get through our vacation. Ryan helped me approach the problem confidently (when I felt helpless) and went above and beyond to walk me through his recommendation for proceeding. His advice yielded the dealership I bought the vehicle from paying for 50% of the repair. I recommend East Hill Automotive Center to anyone looking for quality, honest mechanics.

Made an appointment for an AC check on my vehicle. First time customer…read more First impression. Very busy, well established, decent reviews. Experience. Left it at 9am. Called at 12:30 to see if ready. Not ready. I ask how much longer, the gentleman on phone said we'll call you when it's ready. 3pm I get the call... 1. Why make an appointment if it's going to take them 6 hours for a 1 hour job. 2. Why wasn't it explained up front that it may take awhile 3. No apologies. Seems like a "good ole boy" business that doesn't care about good service or communication to new customers. I guess when you're that busy... it doesn't matter

Great service, great staff and fair pricing but distance and hours/days of operation make it…read moredifficult to choose them to service my vehicle.

I trusted Blue Angel Tire & Automotive with an engine replacement on my commercial ice cream bus…read moreand deeply regret it. We dropped the bus off on January 7 and were told the repair would take only a few weeks. Instead, it took seven weeks, forcing us to cancel events and lose income. After getting the bus back, the engine failed approximately two months later. We returned it to Blue Angel Tire & Automotive, and the vehicle remained in their shop for most of May, which is one of the busiest seasons for our ice cream business. We were forced to cancel additional events and lost significant revenue. Communication throughout the process was frustrating. We frequently called for updates, and the responses we received often left us feeling that our concerns and the impact on our business were not being taken seriously. The delays continued throughout the second engine replacement. When the second engine failed after only about a week of operation, we were told a third engine might be necessary. At that point, we decided to have the vehicle towed to another mechanic. After inspecting the bus, the new mechanic identified several installation-related issues, completed the necessary repairs, and the vehicle has been operating reliably ever since. Overall, this engine replacement ended up costing us approximately $3,500 for the engine, $8,000 in labor, an additional $3,500 in repairs by another mechanic, and months of lost revenue from canceled events. It also put our reputation at risk with customers whose events we had to cancel. Based on our experience, I would strongly recommend obtaining multiple estimates before choosing BATA for major engine repairs.

All I can say is my tow truck driver, Leo Mercer, saved the day. My engine overheated and he was on…read morethe spot in less than 15 minutes on a Friday night. I couldn't have a better guy get my truck off the side of the road and delivered to the repair shop so fast. He gave me my night back with my family after it appeared that it was going to be a long night. Leo was a blessing!

Worst place ever I blew a tire on the interstate was unable to call my own wrecker the officer and…read moreranger said there should not be any storage for like the first three days because I didn't get in trouble I what a blowout I call the next morning to find out how to get my car they tell me they r closed can't get it till Monday but they r charging 50$ a day for storage but I can't get it till Monday says they r open 24/7 that's a lie I get into a wreck worst day ever and here these people r screwing over innocent people. Even tho they got paid for the tow smh 10/10 don't recommend this place I will be contacting the better business bureau and whoever else I can to let them know how this place works cause the driver also told me I should not be charged for storage the crazy part is how they charge but don't have an option to pick up the car just Fuking people over any way they can 50 a day with no option to pick up after me and my child just got into a scary ass wreck these people need to be shut down especially after reading the reviews they need to leave an option for negative stars

This shop is excellent. Very friendly and helpful. Super clean waiting area with drinks and…read moresnacks. I had a scratch I needed fixed - I was in and out in under 15 minutes. WOW!

Pride themselves in taking care of military/veterans. Quoted me $7k to pull a simple dent which…read morewould have totaled my 2010 Honda Crosstour. Their neighbor, Classic Collision, repaired my vehicle properly for $3.4k. Skip this place and go next door to a more reputable repair center. From their techs to their management Classic is your first stop for honest repairs....

I went there, and I found the owner to be pleasant, straight forward and helpful. I think he runs…read morea tight ship in a tough business.

We had a delightful experience with a tow truck driver named…read moreStephen. He was so pleasant and a bright light in a crappy situation. Thanks a bunch!