I was out of town on business and needed a tow to dealership they were able to get a rig to me in 30-40 minutes The driver, Matt was a pro as needing a tow out of town can be stressful at the dealership he put my truck in a spot I would not want to park in (tight) Great work Matt read more

None of us like to breakdown, but it is a fact of life. When it happens, we are stressed and don't need more heaped on us by a towing company. Fletcher's is a good reliable company to deal with. My compliments to Sean, who came to rescue me last week. He was very professional and put me at ease. Once again, during this frustrating time we don't need more stress. There was a little confusion as to where I was. But he gave me a call and I explained exactly where I was. Other than that and the cost, I was very happy. Thank you Sean and Fletcher's read more

Requested towing service. Always quick, dependable, trustworthy and affordable. Had a car that had the wrong battery placed in it by another business. Car got me home then wouldn't start and panel lights would not turn off until the battery was totally dead. Called and spoke with a very nice dispatcher, who was able to accurately predict when the driver would arrive. Driver called me ahead of time and confirmed location and gave another prediction on arrival, which was accurate. When he got here, he was super fast at jumping the battery which saved me money as they did not have to hoist it. He drove it up onto his truck and when I asked about paying, he said I could do it with dispatch! Very convenient! Called her back and even got a text receipt. Driver called me when my car was safely dropped off at the dealer's. Highly recommend. Have used for many decades and they are always professional and efficient. read more

This company tried to scam my daughter after her wreck. Once they left with the car the office worker called and wanted payment immediately and lied saying Collision place refused to take the car. Collision company had already informed Fletchers that they were waiting for the car and provide invoice to be included on the claim. Called the office and asked why they were holding my car hostage, office person was loud and extemely rude and changed her story a couple of times including saying the tow truck was heading back to their place. She wanted to charge us for 2 tows. Tow Truck Driver confirmed he was never headed back to Fletchers. He was headed to Collision company the entire time. She broke insurance rules and we believe trying to pocket money for herself. read more

My classic car had some starter issues and Andrew from Fletcher's arrived in a timely manner. He was very helpful with pushing the car out of the garage and then took great care when loading the car onto the hauler. Andrew was friendly and professional and I appreciate all of his help. He delivered the car to Robert Tau Automotive to be repaired in a safe and timely fashion. Fletcher's and Andrew completed the task a did a wonderful job doing it. read more

After being stranded on the highway for three hours in the breakdown lane of I 10 waiting for East Hill towing to show up they failed at every point they did not have a flatbed for my vehicle kept us waiting on another driver. Turns out he had a hook truck too no flatbed. So I called Fletchers. They were there within 30 minutes, driver was super polite and professional highly recommended read more

Pros: Good towing service and excellent communication with the customer. Punctual and reliable. The driver double checked all connections for safety and security before towing and was friendly and respectful. Cons: the only issue I had with Fletcher's Towing was its possible dishonest or deceitful pricing. I called a day prior to needing a tow and asked the customer service representative what a tow would cost from Point "A" to Point "B" (I gave her exact addresses). She did some calculations and about 2 min later she said it would cost me $65. I thanked her and told her i would call for a tow the next day when my vehicle was ready. Calling back the next day, customer service (possibly a different female) quoted me at $85 for the exact same destinations. When i tried to explain what i was quoted the previous day, she just said that it was wrong and this is their pricing. I just believe they should honor the price i was quoted even if it was wrong and a mistake on their part. read more

Fletcher's Towing was on time, both call center and driver were respectful and the overall experience went very well. -Marcos read more

Fletcher's Towing - Fletcher's Towing was on time, both call center and driver were respectful and the overall experience went very well. - Towing Near Me - Pensacola, Florida

Professional, on time , considerate , very careful with my old narrow driveway...who could ask for more?!! Open 24/7 I highly recommend this company. read more

Our Jeep's tire fell off this evening. They were quick, affordable and super friendly. Thank you!

I phoned for my husband, he had hit something in the road and that caused a flat, he was in Pensacola and we live in Fairhope. He was picked up by Pete who dropped the Mini Cooper at our regular service place, Fairhope Tire, and then he saw my husband home. My husband is on oxygen and has mobility issues, their care meant a lot. I highly recommend them.v read more

Connected with Fletchers through my Geico insurance. He arrived at my apartment in 20 minutes and even called me to give an ETA. being new to the Pensacola area, I don't know who to go to with car troubles but he assured me that where we were headed is the best and his personal favorite which put me way at ease. It was a short drive but he was very friendly and personable. Great experience for my first time ever getting a car towed!! read more

Fast, friendly, and efficient. Very reasonably priced. Great customer service as well.

Sandy Sansing called Fletcher's on my behalf to tow my Mercedes into the dealership after a sensor went bad. The driver scraped the underside and front bumper of my car as he backed the car onto the tow truck. I yelled at him to stop as I watched but he wouldn't and then told me the damage to the underside had already been there. I took pictures and then he figured he should take pictures also. Mr. Fletcher wouldn't make things right with the repair and was rude. They should be prepared to load cars that are low to the ground with boards or something. I would NEVER use them again, my choice would have been Cook's in Pace. read more

Locally owned and operated by a family that cares for the backbone of Pensacola. Professional competent drivers that get the job done for a fair and reasonable price. Dispatch and office workers are courteous and friendly and manage to discern locations and trouble issues quickly and efficiently. Overall experience 5/5. read more

I broke down this morning on the way to work at about 6am in Pace. Their driver arrived a good 30 minutes before their estimated arrival time. The driver was very professional and I would highly recommend this company! read more

Fast and courteous service! I literally had an emotional breakdown on the phone because not only was my car not starting, but I got my friends car stuck trying g to back it up to jump my car. Needless to say, I was having a very bad day...the representative from Fletcher's calmed me down and got my info. The driver arrived within the timeframe promised and both my issues were taken care of. I highly suggest Fletcher's if you are in need of towing services. read more

I contacted my roadside service and was quoted 1 hr. I asked for a courtesy call before they arrived. I arrived to my car 10 minutes before agreed time. 10 minutes after time my roadside app said service cancelled due to driver not at scene. I call BS as no tow truck came by anywhere near the time and no call was given as requested. I called roadside to schedule again and started to get Fletchers but requested anyone else. Save a headache and go with someone else. read more

The company showed up 40 minutes late. No notice or call to advise that they would be late. I sat around giving them time in case something came up or there was a problem. Still no contact. I had to contact my insurance to figure out what was going on. I really wouldn't have had a problem if there was ANY kind of notice instead of wasting my time. I could have used the other car to go do what I needed to do in that 40 minute time period from when they were late on top of the 1 hour estimated time from order. read more

We used Fletcher's over the weekend, after an accident. We were extremely impressed and pleased with the service we received. We will definitely use Fletcher's in the future- and highly recommend them!!!! Thank you SO much. read more

I needed to get my truck to a transmission shop, so I ask the shop owner who he recommends and he tells me Fletchers. So I call for a truck first thing in the morning the next day. The man on the phone was rude and talked to me like I was someone who's business he didn't want or need. I just kept being polite and just figured he was having a bad day, you know it happens. So the driver gets to my house and just has a bad look on his face he was also rude and acted like he didn't want to be there. He mentioned something about his vehicle being stolen the night before and was slamming his tools and equipment around. Everyone I talked with from this company was just unprofessional. I will never do business with them again. read more