I ordered a breakfast snack wrap it was almost $3 for one and what I got was not what I have ordered in read more

Tim Hortons - A mini hockey puck for almost $3! - Donuts Near Me - Flat Rock, Michigan

Always out of something. Today was large & xL cups. Cappuccino machine was not working.

Every time I have gotten my coffee I get the same thing a large vanilla ice coffee with 4 shots of sugar an cream and 2 shots of espresso and every single time it tastes like crap it's not what I ordered and every time I have to walk back inside to get my coffee fixed I do not recommend at all read more

They made my food right most of the time going to Tim Hortons they always have messed up simple things but this one on point

It's the middle of October and I come here asking for their advertised "pumpkin spice iced capp" and they tell me they're out of it. Really? Terrible service, and not to mention it's literally OCTOBER. I feel like they should be more prepared for the high demand. read more

Once again came to this crap hole. Asked for two dozen donuts and was told they can not fill that order. Was. Told they don't have that many donuts. Here it is 5:45 in the morning and a donut place does not have donuts. WTF This was a thing for work and asked for a receipt and was told he did not know how to do that. This place sucks. Wish there was another Tim's in the area. read more

Tim Hortons - a pizza box on a counter - Donuts Near Me - Flat Rock, Michigan

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Wow what an experience! Staff and coffee were fantastic except the one old lady that kept screaming at the employees. I don't know how they didn't walk out and quit on her. Seems like management needs assessed. Lady needs a break I think. Or a new career. Heavy set old white lady making food. Atmosphere is everything! Wow. read more

Today I ordered a wrap for the first time due to the gentleman over the headset suggesting it. It was outstanding and was a great start to my Thursday! I will definitely order again and will be bringing my friends next time! Thank you Thank you read more

If I could give zero stars I would!! I have tried 3 different times with this location and I will NEVER GO BACK AGAIN!!!!!! I asked for a plain bagel toasted twice, with plain cream cheese and cut in half...what I got was a bagel barley toasted, thrown in a bag with a glob of cream cheese on top!! My 10 pack of timbits (that I asked for only honey dipped and chocolate) when I opened it there was birthday cake and honey dipped, when I went to grab one a long hair came with it! I will NEVER go back to this place again, get better, cleaner service and get your shit together!!! read more

Came in today, like I always do, I pass 2 other Tim hortons on My way to work in the morning, but go out of my way to go to this one. I love my xl dd for under $3. ​ read more

Atmosphere? Five stars. Food? Five stars. Service? Six stars. The flat rock Tim Hortons always effectively and efficiently makes my morning better. The gentleman who took my order this past morning made me smile, even when I was in a gloomy mood. My breakfast sandwich this morning was the best I've ever had! I definitely recommend a bacon, egg, and cheese english muffin. I would also recommend that anyone in the area give them a try for an early morning breakfast, you will not be disappointed! read more

During my visit on 4/6/22, I had the most delightful experience at this fine establishment. I had never been so I was unsure to get, but the employees put me onto the "honey dip" donut... Wow. I now have a new favorite breakfast item. The staff so helpful during this whole process. 10/10 establishment. read more

Not only is the morning staff here incapable of taking and making an order correctly, they're the rudest people I've ever encountered in the qsr industry. I will go out if my way to not go to this location, and the way they talked to my mother they're lucky I didn't throw the drinks at them. read more

The afternoon shift was on top of their game! I had lovely quick service and cannot wait to come back again! The coffee was fresh and lots of donut selections. read more

I hate that you actually have to give them a star . So awful . Got my simple order wrong twice , took 15 minutes to wait to get what I asked for . Complete garbage . Never going again. Go across the street to Duncan read more

amazing customer service and value. gave more than enough portions when it comes to what's on drinks or food. outstanding

Flat Rock 4/29/21 I have continued to have problems with this location's drive through- When I order a particular sandwich in drive through, they almost ALWAYS are missing some of the ingredients that are supposed to be on it. A turkey bacon club sandwich is supposed to have turkey, bacon, cheese, lettuce and tomato, and mayo. Unless I specifically ask for each ingredient on the sandwich, at least one if not more is missing! Completely dissatisfied with this store location - I keep trying to give them a chance because I like the sandwich! However, I'm running out of patience - I'm pretty sure they have pictures to follow so they know what goes on each sandwich when they're assembling it - it ain't rocket science! Come on corporate! Snap to and get that store up to snuff - they are representing YOUR Corp.! read more

Never prepare the coffee correctly. Specifically ask about the added in flavoring to the coffee they tell me they have regular and sugar free.. I order regular and then I get a coffee that almost looks black And filled with sugar free which I never want! I just went through again and I made sure to explain the situation to reassure my coffee is correct this time. All to be cut off while speaking, by two different drive through girls. To tell me They only have sugar free. So I guess before they were telling me they had the regular and clearly they do not! Kept cutting me off, then I get to the window.. there is a tall girl with blonde hair with her drive through headset on so clearly she's still on the clock and was one of the girls on the speaker, eating a donut while drinking an ice coffee and opens the window to cash me out. How unprofessional, and not sanitary especially with a virus going around while you're working in the food industry. No face masks on. The place looked filthy inside, and it always bothers me that in the drive through area there are racks of muffins and donuts etc etc all on these shelves not covered and completely exposed to any thing! How do they stay fresh? How do we know somebody may not sneeze or cough on those? Get it together! read more

The ladies that work at this specific location are rude, after they did not give me what I asked for in the drive through I had to go in. I was very nice and handed them my croissant and said I wanted a piece of American cheese and the lady had an attitude and just threw it away! She was very wasteful! She could have put cheese in the one that was already handed to me! Girls need to work on their attitude more! I work in the food industry so I know how it is, but it's not hard to be a nice person:) read more

Went to this time hortons, and got stuck in the line for the drive thru for 50 mins. Then waited at the window for 10mins for our food. Gave us the wrong drinks as well. Worst tim hortons I have been to.. don't waste your time here read more

The coffee is fine, as it is at all Hortons locations. Didn't have a donut but I'm sure they are OK. Was actually in the mood for lunch. Their breakfast sandwiches are the best of any fast food chain, I think, and I hoped their lunch items might be good too. I came a few minutes after noon, but the staff didn't seem to be in lunch mode. I wanted the crispy chicken sandwich and was told it would be 15 minutes. Had places to get to so I told them to give me the steak and cheese instead. It took a while to get the ingredients for that out front (meanwhile frozen planks of fried chicken were being loaded into some kind of defrosting device), and the final product was not pleasing. The onions on the sandwich were raw, and despite a few minutes under the hot press, the cheese was not even softened. And it was swiss cheese besides. I wasn't expecting an authentic Philly cheese steak sandwich, but don't think that grilling onions (or keeping some pre-processed ones in the fridge and heating them up) and stocking some provolone are beyond the capacities of a fast food outlet. I think this place may be recently opened and still may be working out the bugs any new business has. But I doubt I'll get another sandwich from any Hortons that doesn't feature egg and bacon/sausage. Do wish I'd gotten the chili, which is usually pretty good at Hortons. Horton's coffee is still Horton's coffee, which rescues this place from a one star review. Hopefully it will be running more smoothly soon. read more

Flat Rock MI, Sunday, October 11, 2020, 2:35 pm. I had received an email about a Member's deal. Buy one doughnut get one free. When I went into the store the first thing I said to the young man is that I was a Tim Horton Member and I came for the daily deal, buy a doughnut get one free. I had my phone with my membership scan out for him to scan which, he didn't. He told me he would have to see how it rings up. I had ordered 8 doughnuts. He started filling the order and I asked him shouldn't he see how it rings up before filling the order? He said he couldn't ring it up without the order. My mistake I trusted the employee to know what he was doing. After the transaction I mentioned that he never scanned my membership so I could get credit; he then did scan it. I go out to my car and realize the amount of $7.61 wasn't right. I went back in and the gentleman told me it had to be a mobile order. I asked him to show me on the ad where it says that and then asked if that was the case why didn't he say that upfront? At this point, I asked for the manager. She tells me to get the deal, the doughnuts would have to be rung up separately. It doesn't seem like that's my problem. Then she said it had to be placed on the phone. Again, show me. Not to mention every time I've been at this location they always act like the customers are putting them out. This is the same Mgr that the previous week I forgot my mask and she yelled as soon as I walked in the door; "Where is your mask"? I ran back in the car and got it. After the transaction, I mentioned to her that the mask doesn't work when you wear it under your nose. She tells me it itches her lip. In sense, she isn't really wearing a mask if it's under her nose - because it itches her lip? And, she yelled at me for not wearing one. I did apologize for my forgetfulness. read more

Never seems to have certain things on menu, (Mac 'n cheese, potatoes soup, bagels). This particular location has a faulty card swipe. It nearly never works and they don't seem to care about fixing it. This has been on going for more than a year. It's frustrating and embarrassing. Don't come here unless you always have cash. read more

The employees are not trained very well. Yesterday I purchased 2 Boston Cream Donuts and the price was $2.10. Today I go to drive thru window and ordered the same exact thing and the price was $2.52 for the same thing I had ordered yesterday. So good question did they have a price raise this morning? The answer I received was No sometimes it just rings up that way sometimes. But you have to remember it is creamed filled. Well cream sure went up overnight I guess! I informed the girl that she could keep her donuts and I would be contacting corporate over it. But not to worry about me being a return customer because that will not happen. But don't expect a good review because that's nothappening. read more

Just moved to the area and thought I'd give Tim Hortons a try. When I lived here a while back, they usually got my order wrong, but wanted to give it another go. Ordered turkey bacon sandwiches. All 3 had no bacon and the bread was hard. So, they're still how I remembered them 13 years ago read more

Horrible horrible service! 6:30 am had me pull up to wait for a coffee 10 minutes later still waiting, had to go inside and still no drink. Asked for my money back and nobody was even apologetic. read more

They are average here. I bought a caramel ice cap and asked them to add whipped cream and caramel. The picture looks so amazing. What I got was not the picture. The girl said "they always look like that". I said "it doesn't look like the picture, does it?" She said "they never do". At least they are consistent. ‍‍ read more

Tim Hortons - a person holding a cup of coffee - Donuts Near Me - Flat Rock, Michigan

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I love Tim Hortons. The coffee is to die for and their doughnuts and bagels are always fresh! The staff are friendly and I never have to wait! read more