I thought working with a property management company would be the right way to go to avoid creepy…read morelandlords as a young female. Boy was I wrong. The staff at Windermere were dishonest to me and my roommate about the state of the home we were to move into. There was mold building up in the laundry room and the wall was falling apart due to a water leak. Issues that WE discovered ourselves. The leak was clearly visible to the human eye; my roommate took photos as soon as she saw the leak and we let Windermere know of the issue. Of course, this was after we had already paid $4,400.00 and signed our lease. These issues were completely ignored by all who did an "inspection" of the place. The mold is a huge concern of ours, as it should be. I had requested a professional mold test on December 17th but that request was never acknowledged and there was no follow-through. The people at Windermere made it seem like the mold was "no big deal". One of their staff members tried to tell us it was "lint stuck to the wall." That was very insulting because all photos show it is, in fact, mold. She also kept defensively talking over us, like our concerns were not valid and she had to "defend, defend, defend". She said something along the lines of, "when we complete our inspections we don't break open walls to look at their pipes.!" as an excuse. Well guess what, I didn't break down any walls either and I saw the water leak OUTSIDE of the walls. My roommate and I were not and have not, been living in the home due to the hazardous conditions. This company was not honest and scammed us out of money along with the landlord they represent. Had we known about these issues prior, we would never had signed the lease or given any money until the issues were addressed. It completely baffles me how all of these issues came about once the landlord and Windermere had our money and a signed lease. We were hopeful when we spoke with Paula at Windermere who said she would advise the landlord to forgive our January rent due to the living conditions. The landlord said "no" and that the conditions were "livable". And that was that. It's shocking because I keep thinking "Doesn't he want a good relationship with his tenants?". However, the landlord had to "drive 1,000 miles and take time off of work" due to him wanting to complete the repairs himself. That information was used by the landlord and Windermere as a tactic for us having to pay rent for a hazardous home. It was his choice to do the repairs when there were plenty of capable contractors right here in the community who would have completed the job within the week. It took a month for this guy to fix issues he ignored for a long time. This has been a terrible experience for me and I have 0 respect for Windermere Property Management and the landlords they represent and choose to defend. Now, if you can excuse me as I write a check for $2,200 for a house where I have not lived in over the past two months. This is due to Windermere's lack of anything regarding the mold test and the lack of urgency regarding the mushy wall in the laundry room. It's truly just the principle of the situation and I feel frustrated, and I am lacking hope for my living circumstances. 2025 is rough and I believe we all need to help each other out, not take advantage. And that is what Windermere did and does. All - Use caution and complete your own inspection before signing a lease agreement or giving any money. This company will lie to you and scam you and think nothing of it.

This is for the renter's side of their business…read more They charge tons of fees - $50 per person for the application, $20-25 for each pet, and when the first application came back with no results on the credit score they asked us to submit a new application, with new fees. They promised to refund the first application fees via email, and did not. All in all just applying cost us (two people + pets) about $300. Windermere did not even want to manage the property I was applying to and dropped the owner of the house as a client AFTER I paid all the fees - I was in touch with the owner and she was bewildered - it sounded like they have never wanted to take the property over and are so unscrupulous that they operated like they would just to get the application in. Read the other reviews. At best they are expensive, at worst they are fraudulent. It's so hard to avoid them because housing is tight here, but you will surely pay more in the end if you choose them out of desperation. They rely on you not going to small claims court or hiring legal to keep being scummy.

John Monroe helped us find our dream home on Whidbey. He and the Craig McKenzie team were very…read moreprofessional and easy to communicate with at all times of the day or night. John went above and beyond for us, and he is very knoweldgeable about all of the different areas on Whidbey Island. He also provided us with many contractor references which has been very helpful. Thank you John!!

We were shopping for our dream home from out of state. Reid was always accessible and responsive…read moreand was instrumental in making our dream a reality. We recommend him and the CM team!

I don't remember how we initially got connected with Cary but, over the past year and a half, it's…read morebecome very clear how lucky we were to have found her. We started searching for a house over a year ago but were (unexpectedly) hamstrung by our landlord and lease. For this reason, we had to postpone our search and resume about 9 months later. Cary remembered us and the type of home we were hoping to buy. She was communicative through the entire process and I came to realize that, even if it wouldn't benefit her, she would always give us her honest opinion and thoughts about any question we asked. She probably could have talked us into buying a home several months ago, but was committed to making sure we got just the *right* house. Cary knows the ins and outs of house sales. She is willing and competent to answer any question a buyer might have. She is ready to show a home the moment a client expresses interest and really strives to understand her clients' needs and wishes. We are very grateful for her and for the help she provided us from beginning to end. I cannot recommend her more highly to those who are beginning their home search.

The very BEST!!! Cary has been exceptionally patient, understanding, and never gave up on my long…read moreand distant home search! Her knowledge of the local market was invaluable! A step ahead providing video tours, getting all the extra details, even garage measurements for my out of state (from Hawaii!) move! Always professional, communicates honestly, and extremely helpful in local resources and contractors to make this home ours.

Kelli and her team are top knotch. Highly recommended. The communication throughout is excellent. I…read morehighly recommend Kelli.

I am not happy with their Services. Totally wasted our opportunity to sale our house with bad…read morestrategy. They don't care about your property look as long as they get commission and sales done.

Jeff & Kara were amazing to work with! They are extremely knowledgeable and answered all my…read morequestions throughout the process of selling my home. They are great communicators and quick to respond. Their experience in real estate is invaluable. They anticipated issues that might arise and addressed them in advance and set me up for the best possible scenario as a seller, ensuring I got the most for my home with very little headache. Highly recommend this team for any of your real estate needs!

I was a first time home buyer and new to the process. Jeff came highly recommended by a close…read morefamily member and after working with him it was easy to see why. He was very knowledgeable, HONEST, and very patient when answering my many questions. I would definitely use Jeff again if I needed to sell my home or buy another.

Anita was fantastic to work with from start to finish. When we relocated across the country, she…read morewent above and beyond--sending detailed videos, helpful information, and making sure we felt confident every step of the way. Most recently, she guided us through the process of moving into our new home, patiently answering all our questions and helping us secure the best deal possible. I highly recommend Anita to anyone looking for a knowledgeable, dedicated, and genuinely supportive real estate professional.

Anita is a fantastic agent. She helped a couple of old picky boomers find our retirement home…read more She went out of her way to help us. She took a ferries and drove many miles on her time to meet inspectors and agents to help us find and close a deal. She is professional, helpful, friendly, patient, and very knowledgeable. She knows Whidbey Island inside and out. A great agent.

When my fiancé and I first contacted Liz, it was primarily to see if we would qualify to purchase a…read morespecific property we had our eye on that was on the market. After our initial conversation with her, we didn't expect to move forward with the home buying process so soon, but we did. I remember telling my fiancé right after we ended our conversation with Liz that I wanted her to be our agent. I truly appreciated how people centered, passionate, and incredibly knowledgeable she is about the process. She made us feel completely comfortable asking questions and helped us clearly understand what the home buying journey would look like. Liz never made us feel rushed or pressured into anything. She truly respected our pace and guided us with patience and understanding every step of the way. Since my finance and I currently live in Los Angeles, Liz took her time to tour several homes that we were interested in. All of the videos she sent to us were extremely thorough and informative which made our process easier. It felt like we were actually there although we were miles away. We really appreciate Liz for taking the time to record and share the tours with us while giving us her opinion on things that stood out to her that were concerning. This is something we would not have been able to pick up on since we were not present. Liz really listened to what we were looking for in a home and she delivered. We cannot recommend her enough! She is truly an AMAZING agent to work with. We're beyond thankful for Liz and The Porchlight Group. If we ever decide to buy another home in the future, we are absolutely going back to her! IN LIZ WE TRUST!!

If I could give 1000 stars I would! I don't even know…read morewhere to begin... Being in Las Vegas but looking for a place in Seattle and not knowing ANYONE or where or how to even begin the process. I used YELP for what is here for...to find businesses and read reviews. I searched Realtors and started to read reviews. After reading several reviews I knew I wanted to go with a smaller vs. a bigger company (where they might hand you off to whoever or you get lost in the shuffle). SOOOOO glad I went with Liz! I really believe that things happen for a reason and people come into your life for a reason. From the first time I spoke to her she had a great energy and vibe and I knew she was going to be a hustler. I was already impressed from the get go! In the beginning I explained what my husband and I were looking for, (which I thought were pretty strange requests criteria...because this condo was going to be used for our employee, it needed to be within a certain proximity, near the airport and within our budget). Liz just rolled with it and got on it. I think it was that night or the next we were already Facetiming a property we were interested in...that's how quickly she was on it! BTW she gives great video commentary and is thorough and honest with her review of the places. Not being there and actually seeing something in person for such a large purchase is kind of scary, but it truly was a great experience that I wasn't expecting. She listened and cared about our opinions and was never pushy. So right now the market is CRAZY!! We put in about 3-4 offers starting in February and kept getting outbid by cash offers and waiving everything. Finally we found something that was perfect for us and had keys and were moving in on April 8! We got to do a little fixer upping (Liz helped with finding a contractor) and was able to pick out flooring, paint and light fixtures, to our liking, all for asking price (seller was throwing in some $). BEYOND impressed with Liz and her team! From start to finish and all throughout the process Liz always kept in touch and updated with what was going on. Almost daily emails with new listings or possible places then following up with which ones we were interested in seeing. She was ON TOP of it! Not sure how she keeps it all straight because you will feel as if you are her only client (which I know we weren't), with how dedicated and on top of it she is. She was very knowledgeable, patient, kind, generous and helpful in SO MANY WAYS! You will NOT regret choosing her and her team to buy or sell your home! Just give her a call and she will get right on it...because she can't help it and truly loves what she does, and also loves to work! lol

If I could give Cassie Lupin 10 stars I would! She went above and beyond getting my property sold…read more She priced it right and it sold in 2 days above listing with multiple offers.

Mark Hanson was wonderful to work with. He meet all of our needs, he showed us several homes and…read moreunderstood what we were looking for in a home which we had several conditions and requirements we wanted in a home and he found it for us. Very friendly and willing to go above and beyond. We will work with Mark again. He has many contacts and gave some of his recommendations who the best contractors in the area are that wont over charge us. Again thank you for this as well. when it came time to purchasing the home Hanson Home Team work together to get us the best deal. We did not just have one person working for us but the entire team. We purchased the Oak Wood home at 1979 Meridian St, Oak Harbor WA 98277 on 28 Apr 2025.

acorn property Management in oak harbor Washington / owner Terri Neilon/broker. this is just an…read moreupdate to a previous review I made last year. Terri will not return a tenants security deposit and owners deposit. numerous attempts have been made the last one she was reported to the attorney general's office for Washington which she never complied to or returned any of their communications. I will continue to fight her I hope you never get involved in this company it will be a nightmare. I'll keep you posted if she ever decides to do the right thing

Acorn is attempting to turn Redwing into a heavily managed neighborhood similar to how a vacation…read morerental neighborhood would be run. Fence broken? You have to use their contractor. Replacing an appliance? You have to get one on their list of approved appliances. All on a house that you own, not them. Worst ever, they should not be running an HOA. They don't own your property and shouldn't be allowed to tell you what you do with your own property.