Absolutely beautiful and amazing ., nice vibe and energy.. And what a way to honor our Heros and…read moremilitary.,

I'm writing this with real disappointment because this was a clinic I once trusted…read more What made this experience so upsetting wasn't just a billing issue; it was the shift in tone from care to judgment. When I requested my dogs' medical records so they could receive treatment for an active issue, the conversation quickly became focused on "personal responsibility" and payment, even after I explained that I intended to pay the balance and simply needed to prioritize getting my dogs treated first. I was not refusing payment. I was trying to take care of my animals. At one point, the interaction became tense, and I expressed frustration. Recognizing that, I asked to move communication into writing so everything could remain clear and documented. Despite that request, I received multiple calls and texts asking me to continue the conversation by phone rather than responding in writing. That felt inappropriate. When a client requests to communicate in writing, especially in a situation involving access to medical records, that boundary should be respected. More concerning, access to my pets' medical records appeared to be tied to payment in a way that created a barrier to timely care. Whether intended or not, it left me feeling pressured to resolve a financial issue immediately before I could ensure my dogs received treatment. Due to delays in receiving complete records, I incurred additional out-of-pocket costs at another clinic in order to proceed with necessary care. I had previously respected this clinic and the veterinarians here, which is why this experience was so jarring. I hope there is serious reflection on how these situations are handled moving forward, both in terms of policy and how clients are communicated with during stressful circumstances. No one trying to get care for their animals should leave feeling judged or pressured during that process.

We boarded our dog Fettuccine for a long weekend and were so pleased with the care & service! We…read morewere sent photos and updates daily while on our trip. The facility is clean (love the murals!) and there is a good amount of space for the dogs. When we picked up our dog we could tell she was well-fed, hydrated, and cared for. We will definitely use Draco & Friends for our future boarding needs! Great pricing, location, and space!

Absolutely love this place. Staff are very friendly, place is super clean, and my big dog loves…read morethe attention he gets while here. 15/10

I'm running out of places to sing praises for Ruff Tales…read more The team over there has been so great to me and my dog. They've been there for training for my dogs as well as foster dogs, they've been there for grooming, they've been there to help deter bad behaviors, they helped me administer medicine to a sick dog, they're there for reliable doggy daycare, one day they even went to my house to help me out of a bind. The team over there is lead by Oscar and I'm so grateful to them for everything they do for me and my pets.

I found Ruff Tales while searching for someone who could properly train my high-energy pit bull…read morepuppy...and choosing them turned out to be one of the best decisions I've ever made for my dog...after reaching out...they quickly set me up with a consultation...that's where I met the owner...Oscar...from the moment we talked...it was clear he's extremely knowledgeable and genuinely intelligent when it comes to dog training...he walked me through exactly what would be worked on...set realistic expectations...and answered every question I had. I decided to leave my puppy with Ruff Tales for a 3-week training program...and the results were incredible...my wild little puppy came back a little man...he still has work to do...but Oscar gave him an amazing foundation that I can continue building on at home. I'm beyond pleased with the progress and the professionalism shown throughout the entire process...I already plan to bring my pup back for a follow-up in about four months. If you have a rowdy...high-energy puppy and don't know where to turn...do yourself a favor and bring them to Ruff Tales...highly recommended.

My dog Chosen loves it here and they love him. I always feel super comfortable leaving him for…read moretrips or daycare! Great staff and a lot of land for the dogs to run around on.

We recently used Family Pet Retreat for our 3 days 2 night trip out of town. This is the first time…read morewe have left her with anyone else other than family. Doing our research, we went to Pet Suites and found these rooms much more at home rather than keeping our pet in a kennel barking under fluorescent lights. Her room was a good size, well kept and clean. We usually don't keep her with other dogs and they made sure she could stay separated when having the outdoor play time and using the bathroom. Play, feeding, and bathroom were included. Very grateful for the fantastic/attentive staff and reasonable care. We would definitely book again in the near future.

We newly adopted an 8 month old catahoula mix puppy with lots of energy. Lots of energy is an…read moreunderstatement! When we first adopted her she did have trouble getting into the car and new places. I had time getting her to go in the door of Snuggles and Hugs. Darrell took her loved on her and Penny felt relaxed right a way. Now she runs to the door and and can't wait to see her friends there and get play time in. She also has no problem getting into the car now cause she thinks she's going camp. Darrell and Nancy you do an excellent job! Thank you for loving on our pets when we can't be there! The facility is extremely clean and always smells great!

Just dropped off my two dogs at the Snuggles and Hugs dog boarding and day camp place in Oak Ridge…read moreNorth. I really liked the owners and thought they were very caring individuals. I will let you know how it went when I pick the dogs up this afternoon. Their rates are on www.activedogcamp.com. We had been using PetSmart Hotel and there you have to pay for every little additional item...ie treats, playtime, etc.. At Snuggles and Hugs it is all included. They texted me photo's of my dogs playing and working dog puzzles. (didn't even know there was such a thing.) We had to bring our dogs there for an interview last week which I wasn't crazy about but am so GLAD WE DID. They told me things about our dogs that explains how they relate to each other. It made sense! Also used the interview to determine what type of dogs they can play with or interact with. Again it made sense! PetSmart had decided our dogs were Aggressive and wouldn't let them play with other dogs. They have never bitten or snapped at any other dogs or people so I didn't agree with PetSmart. The Snuggles and Hugs guys introduced our dogs to different dogs in a controlled situation to see how they would interact. I'm excited to have found these guys....and I think my dogs are also. Very happy with Snuggles and Hugs.

Amazing My two dogs ( coco and Lucy ) had a great visit…read more They came back happy , clean and nails are perfect You will be hearing from me soon So glad I found you

Love this place!!!!…read more My best friend already takes her dogs here, so I thought I would give it a try. I brought my niece's dogs here for the first time this morning, and I will definitely be back! My niece's dog was harmed by a groomer in the past and usually has to have a muzzle. He did not have to have a muzzle with her. Everything was so clean! She has such a gentle and kind spirit; the dogs loved her!! Great prices, both dogs had a wonderful experience, and they look great!!

Everything, my old girl loved her!! And I loved the groom…read moreshe received! She was very attentive and did the haircut I wanted for my dog. I highly recommend this place