I chose this children's dentist based on positive reviews and decided to go out-of-pocket, expecting a smooth experience. Unfortunately, after our second visit, things went downhill quickly. Our appointment was for our 1-year-old daughter -- a very simple visit with no X-rays or special procedures. Because I was paying out of pocket, I was supposed to be charged the full amount upfront, with insurance billing afterward for reimbursement. That did not happen. Weeks later, I received a surprise bill for over an additional hundred dollars. This was never discussed at the time of the visit and came completely out of the blue. While surprise billing is generally not allowed in California (with dentists often excluded), this felt like billing in bad faith. When I called the office to clarify, I was told I still needed to pay the balance and that because I had used a "coupon" on my first visit, I was "still getting a good deal." There was no apology, no acknowledgment of their billing mistake, and no accountability for failing to charge the correct amount initially -- just a demand for more money. I specifically chose this office instead of an in-network provider because I assumed they knew how to properly handle out-of-pocket visits. They clearly did not. Additionally, I was not given a choice regarding fluoride treatment for my daughter. She was only 1 year old, had no evidence of tooth decay, and there was no discussion about whether fluoride was necessary or optional. I believe parents should be informed and given the choice before exposing such a young child to fluoride, especially when the need is not clearly established. That conversation never happened. Overall, this experience was disappointing and frustrating. If you're considering this office -- especially if you're paying out of pocket -- be aware that you may receive unexpected bills weeks later and that important treatment decisions may be made without proper discussion or consent. read more

This office is amazing. I have a child who is deathly afraid of the dentist (both special needs and traumatized from a different office) and this office sttaff is amazing at calming his worries, talking him through each step, making sure he's comfortable, and rewarding and praising him for his efforts. The kids receive prizes after their visit too! They also have video games in the waiting room! I definitely recommend this office. read more

Dr. Tiffany and her staff always make sure our visit is not only efficient, but make it so my kids have the best experience and never mind coming back. We love it here and highly recommend this dental office for your kids. read more

My 3.5 year old son has a great visit today! Dr.Ham and Daniella kept him comfortable and he loved earning a prize and balloon at the end of the appointment. We have been coming here for 5 years and continue to do so even after moving to Benicia. The office is modern, clean, and has a great waiting room for the kids. The staff is very friendly and accommodating. Highly recommend! read more

I've known Dr. Tiffany since she was a dental student and she has always been not just friendly and personable, but meticulous and intelligent. I've trusted her with my kids' dental care for quite some time and I HIGHLY recommend her! read more

We were referred by our pediatrician to see Dr. Ham. Dr. Tiffany Ham is so amazing with our 2 kids. We have a 3 year old daughter and a 1 year old son. Our eldest has been coming to Dr. Ham since she was 1 . Now our eldest is at the age where she is scared of seeing the doctor and now verbalizes what she doesn't want to do. However, the staff and Dr. Ham were so experienced they knew how to handle every situation. 1) to make our daughter calmer when it was time to do a procedure 2) was so patient and understanding 3) efficient and quick and painless 4) she felt so happy when she even received a reward. The atmosphere is very kid friendly. Honestly THE BEST pediatric dentist. I highly recommend if you have kids 1) go see a pediatric dentist 2) go have your child see Dr. Ham. I come from a nursing background and teeth is so important to keep healthy and it is important to really get the experts help on managing your children's teeth to keep them healthy because it is so hard to do it own. I highly recommend this children's dentistry. read more

This dental office exceeded my expectations. The hygienist Daniella was amazing with my ASD 5yo daughter and my NT 3yo daughter. The front desk was super welcoming, patient and understanding as my ASD daughter was climbing on furniture and trying to play with the clean pens. The dentist is wonderful too. Super happy with our choice! The dentist is also knowledgeable of ASD and discussed incorporating some goals into ABA therapy to set my daughter up for success with future cleanings. read more

Dr. Ham and her team were amazing! It was my son's first dentist appt ever so I was nervous about how it'll go, but I was extremely happy with the turnout of our visit! Right when we entered the office, the front desk staff greeted us and were super friendly and welcoming. My son loved the Pacman video game that's in the waiting room (coincidental since Pacman is his favorite!) and played while I completed some new patient forms. My son also loved the playroom that had the play kitchen and ice cream truck! He was very entertained while we wait. When it was our turn to be seen, Daniella was very friendly and I appreciate how she was attentive to how my son was feeling. He started feeling a bit nervous and didnt want to sit in the chair so she asked what he wanted to watch on tv and he chose Mickey Mouse! Brilliant idea to have the tv on the ceiling! Daniella was kind, knowledgeable, and very helpful in explaining what dental habits my son and I can work on together when at home. And to my surprise, my son did AMAZING while she brushed and dental flossed his teeth! He was very calm and comfortable during the entire cleaning! And when Dr Ham did his exam, he was the same way - very relaxed and listened to Dr Ham when she asked to open his mouth wide like a lion and stick out his tongue. I also love how they constantly praised him for doing such a great job for his first time. At the end of the appt, they gave him stickers, a balloon, and a gold token to choose a toy. His first experience at the dentist was definitely a fun, memorable one! Also would like to mention how clean and nicely decorated the office was! So glad to have found this dentistry and my son can't wait to come back in a few months! read more

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Dr. Alex Ham has been my dentist for quite a few years now. His professional and friendly demeanor have made my dental checkups something with which to look forward. Through him I met his wife Tiffany, a pediatric dentist who is equally professional and friendly. Recently, Dr. Tiffany opened a new pediatric dental office in Walnut Creek and I was invited to their open house on Wednesday (3/22/17). Dr. Tiffany's new office is located in an office building directly across from the Kaiser Shadelands medical complex. I arrived at around 5:30pm and had no trouble finding parking. I walked into her office just in time to catch the ribbon-cutting ceremony. The event was well attended by Dr. Tiffany's patients, colleagues, and representatives from the Walnut Creek Chamber of Commerce. I recognized some of her friendly staff members. They were busy taking care of the attendees. After a round of hors d'oeuvres, I was given a tour of the office. The interior looked exceptionally clean. There were several examination rooms with state-of-the-art equipments and all the furnishing appeared brand new. I also noticed there have a couple play areas for their young patients. From talking to Dr. Alex, I learned that he and his dental hygienist Julie also work at this office once a week. If I had kids, Dr. Tiffany and her staff are exactly the people I want to take care of them. If you are looking for a pediatric dentist for your kids, you should definitely consider Contra Costa Children's Dentistry. read more

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We love Dr. Tiffany! She and her staff are wonderful and the office is set up so well for kids! I always recommend to friends if they're looking for a dentist for their kids. read more

I can't say enough wonderful things about Dr. Ham and her amazing office in Walnut Creek. She's completely digital, has a great space, and is just a joy with all her patients. Honest assessments and advice. She and her staff are best in class- just amazing! She brings the magic and fun to every visit! Five stars all the way!!! Specifics (in random order): Facilities and decor A+ Movies on the ceilings A+ Fun prizes A+ Honest preventative care A+ Best in class dentistry A+ read more

My children are always so excited for their dentist appointment with Dr. Tiffany. They are always so happy when I tell them their check-ups are coming up and then they ask me every day until the appointment, "Is our appointment today?". My oldest child is 10 years old and we've followed Dr. Tiffany from her previous offices and were so excited when she decided to open her own practice. Our regular check-ups were postponed due to the COVID pandemic but when the office was ready to re-open in the summer, Dr. Tiffany and her staff contacted us immediately to add us to their schedule. At first, we were a little hesitant but felt reassured by the safety measures they were putting in place to protect us and their staff. They communicated very clearly the requirements for the patient and family members before and during the visit, which included no symptoms of illness, only one parent accompanying one child, and wearing a face covering if not being treated. Also, on the day of our visit, we were asked to wait in the car and call in to make sure they were ready for us before entering the building. In the office, you could see right away they wanted to do as much as possible to protect the patients and their staff. The staff was decked out in protective equipment (but not in a scary way, just like scuba divers), plastic protective barriers at the front desk, dividers between each patient, and air purifiers in each room, just to name a few of the visible precautions. Sourcing all the protective equipment was undoubtedly a very difficult task and they did a great job in preparing the office to keep us all safe. Dr. Tiffany and her staff remained welcoming and smiling even under all that PPE. We felt safe during our appointment and look forward to our next check-up in six months. My kids are already asking me when that will be. read more

After a bumpy first start at another DDS, we looked for the right pediatric dentist- and we found it at Doctor Tiffany's Office For starters, the lobby has great toys and video games so kids know right away it is a fun place to be Then our friendly hygienist explained every process (X-ray, cleaning, etc) so little guy knew what was happening and was comfortable with each phase of his visit Doctor Tiffany was friendly and explained everything thoroughly and demonstrated ways for me to better care for his teeth in the future See you all in six months! read more

Tiffany H Ham, DDS MS - Little guy chills in the kid-friendly environment - Pediatric Dentists Near Me - Walnut Creek, California

5 Stars! Such a great place I think my kid will actually look forward to going to the Dentist. Just trust me and take your kid here! The best! read more

Great staff and clean office!! Daniela and Dr Ham were absolutely great with my daughter read more

Tiffany H Ham, DDS MS - Dr Ham and My Daughter! - Pediatric Dentists Near Me - Walnut Creek, California

I've never met the dentists, so this is a review for their overall practices. I arrived at the office and they asked if my son had sniffles. I said, "Yes, but he's a daycare kid, so it's perpetual." They told me they cannot see him and that their policy is that children must be two weeks free of any runny noses. I said, "That's impossible because if he's teething, he has a runny nose!" They reiterated that it's their policy. For anyone with kids in daycare or who have consistent colds/runny noses (like myself), this office practice might be a tough one to swing. I told them it sounds like this office is not able to provide any service for my child then. I walked out. I called another pediatric dentist in Lafayette and when I asked if I could bring my child into the office with a runny nose, they said, "Of course. Runny noses occur when they teeth so we don't turn children away for that. We only turn children away if they're coughing, as we don't want to exacerbate their gag reflexes." Well, there you go. read more

My son has been going to Dr. Tiffany for about 1.5 years. We love it here! My son enjoys the play/waiting room area with kitchen + video games. (Currently not offered due to Covid. These are pictures pre-Covid). They are very professional and on top of their Covid procedure; we felt very safe during our appointment in these uncertain times. Thank you Dr. Tiffany and staff (especially our favorite hygienists Annie + Lauren) for always being so patient, compassionate and understanding with my nervous, scared preschooler. He always leaves the office smiling and happy. read more

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Dr Tiffany is an excellent dentist and great with kids. We have been going to her since my older son was 2 and they are now 9 and 6. I am a physician and when we went for our last appointment, I was very happy with the precautions they are now taking due to the pandemic. In fact, my office adopted some of the measures they were using! Many of my patients have been worried about going back to the dentist since the start of the pandemic, but I have been able to reassure them that I felt comfortable taking my kids and they should too. Thank you to Dr Tiffany and her staff for helping keep us safe while caring for our children's dental health! read more

We just moved back to the states and went back to the best children's dentist we know. Dr Tiffany and her team are amazing. We brought in our 3 young children in (6,4,1) and we had a lot of emotions to deal with. Everyone in the office remained calm, cool and collected during the entire visit. You can tell that everyone here loves children and just wants the best for them and their dental health. The office is bright and inviting and lots of little accents on the walls to keep the kids entrained. They have tvs on the ceiling and will put on movies for the kids which is such a nice touch. At the end of your visit, they hand out toys and balloons(always such a special treat)! The staff is great to work with and they helped work around my schedule to bring my 3 little ones in. This is not an easy job, especially working with children and all of the emotions but they do it flawlessly read more

Thank you for taking safety measures seriously! The entire office took great lengths to ensure safety for all--as they should. We are in a pandemic. I was not the least bit surprised to see Dr. Tiffany pivot in this public health crisis to ensure safety in her office--for patients, for staff, and for the community! The data is clear about masks and it would be unethical for a dental practice not to follow basic recommendations on masking, sanitation per CDC and ADA guidelines. As a physician, I am intimately familiar with these procedures that Dr. Tiffany and her staff have been diligently following so that we can continue with dental care under the highest quality safety measures. Thank you for doing your part to serve the community with high regard for public safety and public health! read more

Always the best experience at Dr. Ham's. Staff is amazing as well. My boys always leave with big smiles on their faces, never intimidated. We highly recommend Dr. Ham and her staff. read more

We love Dr.Han! My boy has been seeing Dr.Han for 2 years. Dr. Han is super patient, sweet, and respectful (she treats kids with respects which makes her a rare gem!). We feel lucky to have her! read more

Needs to work on her bedside manner, and not make quick assumptions. You will leave feeling bullied by a bunch of mean girls. If you don't care what treatment plan is given to your child and you don't ask questions, then Tiffany Ham is for you. read more

AVOID TIFFANY HAM, DDS. As a mother of two young children, I cannot warn you enough to stay away from her and Contra Costa Children's Dentistry. They seem to be scammers who offer overaggressive treatment plans in hopes of getting more money from their patients and their patients' insurance. Tiffany also seems to be discriminatory and extremely egotistical. Our pediatric dentist provided us with a list of referrals of nearby dentists that offer oral sedation for a cavity filling which included Tiffany Ham of Contra Costa Children's Dentistry. We made an appointment and also forwarded my child's x-rays from her primary dentist. Tiffany's office said they would charge us a $93 consultation fee. When my husband took my child to the appointment, Tiffany Ham chose to not do additional x-rays for her own reasons. However, her treatment plan seemed to be quite aggressive. I would think that for someone who identifies herself as being "overly cautious", she would want to do her own set of x-rays before finalizing her treatment plan. I asked Tiffany's office to have Tiffany call me to discuss the treatment plan in detail during which I asked several questions. This is my job as a mother - to understand what the procedure would entail especially since it included an oral sedative as well as vetting the "professional" who would be doing the procedure (i.e, asking what their experience is, how often they do this, etc.). ANY DILIGENT MOTHER WOULD DO THIS. What was disturbing was how aggressive her treatment plan was. Tiffany wanted to plan to do a root canal on my child and then also treat a cavity on another tooth. However, the problem was that my child's primary dentist never mentioned this other cavity nor was it depicted in the x-rays my child took with her primary dentist. It seemed quite odd to me and naturally, I was concerned. I therefore called my child's primary dentist to confirm Tiffany's treatment plan. Our primary dentist mentioned that she did not see any indication of a second cavity and that we should hold off on any treatment for now to be conservative. Why put my toddler through unnecessary additional trauma? Furthermore, my child had a prior health condition that is now resolved but we included it in the medical history form that was submitted in advance of our appointment. During the appointment, Tiffany mentioned to us that she wanted clearance from my child's pediatrician as confirmation that everything was fine. Totally understandable and as would we. I spoke with my child's doctor who confirmed that the oral sedation and procedure would be perfectly fine and is a normal routine procedure. Tiffany later called us after our appointment and after my follow-up call, and mentioned that she did not want to take my child on as her patient since she only wanted "perfectly healthy and pristine children" as her patients. These were her exact words. How can she label and differentiate children like this? This seems elitist, condescending inhumane, and as a reminder, she is describing CHILDREN in this manner. Further, how can she make this decision and suggest my child is unhealthy without even hearing from our pediatrician? This seems discriminatory. Tiffany seems like a weak and inexperienced dentist to me that looks at children by just their medical charts. I am really not sure why she specializes in pediatric dentistry. She also seems to want the easiest cases to manage her own success rate. What kind of dental career is this? It is ultimately her business and she can do what she wants, but Tiffany should have never sent us home with a treatment plan (including a proposed bill) unless she was confident she felt comfortable doing the procedure. Why waste our time?? Further, I personally believe she was upset that I was diligencing and questioning her aggressive treatment plan. ANY SOUND PARENT WOULD DO THIS. YOU SHOULD DO THIS FOR YOUR CHILD BECAUSE YOUR CHILD IS DEPENDING ON YOU FOR THEIR SAFETY AND WELL-BEING. It's all about setting expectations and Tiffany's customer service and communication skills are INCREDIBLY POOR. Lastly, if you want a more conservative dentist, then Tiffany is NOT the person to go to for your child. We live in the Bay Area where there are plenty of more capable, skillful, professional, and more thoughtful and compassionate dentists around. Update: We just booked an appointment with another dentist who specializes in oral sedation. They do not charge a consult fee for referrals. So further proof that Tiffany's business is looking to scam as much money as possible from patients and prospective patients. You cannot trust this business. In addition, this other dentist was SO understanding of our concerns (especially since this involved our first born) and said we are doing our job as parents by asking these questions. Happy to share this dentist's name via DM. read more

Dr. Alex Ham - Hands down the best dentist I have ever had and I have had a lot. I am 77 years old. On my last visit a few days ago for cleaning and fillings he handed me a mirror when he was finished. What he had done was to make my front teeth look about 30 years younger. A small chip at the bottom center of one of them was gone and their color was much better. I had just assumed that they were old and that was it - so I was surprised and very happy. In addition if you ask him about something he will give you an exact answer. And these days sitting in the dentist's chair is painless and comfortable - It's as easy as getting a haircut. read more

Dr. Tiffany Ham is so pleasant and is a wonderful professional! Not only is she so hands on, she is so warm and knowledgeable as well. Her office is so great for kids with the mini arcade games, little kitchen room, and inside, the little rooms are so cozy! Additionally, it's so brilliant to have the tv screens on the ceiling while the kids are being worked on! The office staff is also so great. So glad we discovered her office! read more

Tiffany H Ham, DDS MS - Tv screens on the ceiling for the kids! Brilliant! - Pediatric Dentists Near Me - Walnut Creek, California

Contra Costa Children Dentistry came highly recommended by several Moms in my Mommy group, and once you go there you understand why. I am a first time parent, so each stage is new for me. I went there not really knowing what to expect, but they surpassed my expectations for what I want for my little guy. I remember hating the dentist when I was little, and I want my little guy to have a different experience. The whole team was truly amazing, from start to finish. The dental office has such a fun vibe, not the cold vibe I was raised with. Dr. Liz was very welcoming and gentle with my little guy for his first dental exam/cleaning. We are excited to go back in 6 months! read more

Tiffany H Ham, DDS MS - Pediatric Dentists Near Me - Walnut Creek, California

I have been taking my daughter to Dr. Ham for about eight years now and she and her staff are wonderful to work with. Dr. Ham has clearly put in a lot of effort to be able to open and operate safely during the pandemic and takes such great care of her patients. I highly recommend Dr. Ham and her practice. read more

Contra Costa Children's Dentistry is the best! Dr. Ham and her staff are so nice and gentle. I have been taking my 6 year old and 4 year old there since they were both 3 years old. I wouldn't take them anywhere else! read more

Tiffany H Ham, DDS MS - Pediatric Dentists Near Me - Walnut Creek, California

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First of all, saying that a 4 year old child needs to seek a behavior specialist from a dentist would rub anybody the wrong way because he wouldn't lie down. I had the same issue when I was his age, but I was worse. That's like Jake from State farm recommend me seeing a cardiologist because I get shortness of breath after springing 800m. Then she tells us that she doesn't have the competency to fix my child's front teeth and that we should see another dentist to fix it. We had this is issue since last year and the recommendation is that we stain our child's front teeth which we agreed to and now we are in this issues where the teeth either need to be extracted or we see someone else who can do the job. Then she recommended we see someone else and we asked is your office discharging from her care and she said no. The next day the call us and tell us that after careful consideration we are discharging us from Dr. Ham's care. As far as the staff, the term the team is a reflection of there leader comes to mind.. They scheduled us for march 8 and they said we never scheduled this appointment so we had to reschedule 7 days later. Way to go guys!!! read more

Dr. Tiffany DDS and staff are amazing! Her front office staff are on top of your insurance coverage and let's you know how much is owed, what's left in coverage, so there is no hidden surprises! The dental hygienists and support staff is amazing. Her whole staff is friendly and kind. Dr. Tiffany is amazing with the kids. Great pediatric dentist office! I'd highly recommend. My daughter loves going to the dentist! I couldn't say the same when I was a kid! read more

Love Contra Costa Children's Dentistry! My toddler looks forward to coming and always wants to talk all about it after. The office is clean and clearly made with children in mind - kitchen set and old school arcade games in the waiting room, bathroom has a changing table/diaper pail and step stool, the staff is so friendly and know how to talk about their tools so they sound fun instead of scary, they have tv screens on the ceiling to keep kids distracted and entertained with a movie during the cleaning (that's a special treat for my toddler so she stays extra still), and they get a prize after their appointment. Dr Ham is so nice and personable. Going to a pediatric dentist makes a huge difference! So glad we found such a wonderful dentist office right off the bat read more

Wonderful with my kids. Friendly office staff and clinicians. Dr Ham has a great way of talking/behaving/being, so that my kids have never been afraid of going to the dentist. I appreciate all the extra thought she and her staff put into their care. read more

I had an appointment for 1 pm. Arrived at 12:45 to find a "CLOSED Please call again Will return -showed a clock with hands pointing to 2 o'clock.??" I knocked on door and it opened. 2 ladies sitting in there. I said I have an appointment for 1 pm. Lady called me by my first name and said "it was only 12:45, come back at 1". I left but I took a snapshot oof the sign. Came back at 1pm-expressed my confusion as the sign said will return at 2 and my apt was at 1. The lady pulled out the signed said, rather snappily"the sign said 1". I showed her the picture and she looked at it and said yes it says 2. With that I canceled my appt and my wifes for next week. Very rude receptionist. Not Dianna, the other lady. this ism second time at this dentist office. The first time all was very professional-I think the lady was Dianna. But this time different Lady altogether --very rude. read more

The five-star reviews are well deserved. Dr. Ham and the staff are so good at what they do that my kids fight from the moment I get into the car to the dental office to be first to get their teeth cleaned. Apparently, I heard this is abnormal for kids? They really love coming in and earning coins for toys after their cleaning and maybe that's also the other incentive. Recently, my four and six-year-olds came into get their cavity fills. I sat with my 4-year-old holding his hands for the entire cavity-filling process, watching Dr. Ham and the assistant do their magic while telling a great story about getting all those bad bugs out. I watched how skillful they were in making my child feel in control and being able to sit through the whole process. As a perk, I got to watch how a cavity gets filled, which was pretty interesting to watch. I highly recommend bringing your kids here to get dental work. They are so good with kids here that it's hard not to bring them back. read more

We have gone to Dr. Ham 4 or 5 times now and they're always on time--we have never waited long to be seen. The staff is friendly and accommodating. Dr. Ham is really nice, definitely not like other robot type dentists, and the best part, my children like her! Her clinic is clean, there are toys to play with as you wait, and the kids can watch TV while getting their teeth cleaned. read more

Always efficient, timely, informative and professional. My kids enjoy visiting the dentist because it's at Contra Costa Dentistry with Dr. Ham and staff! read more

Took my boy there for his first exam. The staff was very friendly and so accommodating. He was a little uneasy with the new place, but they just explained everything they were going to do and let him explore. The office was clean and they had toys in the exam room for him to play with. He left with a balloon and a smile on his face. read more

My children absolutely love going to the dentist with Dr. Ham. She also has been great at not pushing aggressive treatments just for her to her paid. She also was able to diagnose an issue from pictures and save us a visit. Wonderful dentist all around. read more

After having a complete horrible experience with Kids Dental World in Antioch, I was referred by a friend to Dr. Tiffany. My son needed a ton of work, and she walked me through everything step by step. She let me know all the work my son was going to need, and called me personally to let me know what was going to happen with his treatment. She made me feel comfortable and confident that my son was now going to be in good hands. After my son had completed each appointment with her, someone always called to check on him to make sure he was doing ok at home. They definitely go above and beyond for their patients. I am so glad that I started bringing my kids to Dr. Tiffany. Her and her staff are amazing! They do so great with my kids. I come all the way from Oakley, and the service we get from Contra Costa Children's Dentistry is totally worth the drive! I love this office, and highly recommend them! read more