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Tiffany & Co

3.6 (23 reviews)
Ultra High-EndJewelry

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$500 earrings that lasted 6 months, they wanted me to pay $350 to fix them!
Nelson O.

This is what almost $500 gets you when you go shopping for an anniversary gift at Tiffany & Co. These jade & gold earrings were 6 months old when fell apart. When I brought em back they asked me if the earrings had gotten wet? I asked the sales women if Tiffany & Co was selling costume jewelry as I had never seen good jewelry get destroyed when it got wet... They told me it would be no problem to fix, just leave the earrings and another $350 and they would take care of it for me!!! Now this was not the first piece I had ever bought from them, but it would sure be the last. In short, don't shop at this overpriced costume jewelry house

My beautiful bracelet
Kimi G.

Shout out to Eddie!! After a very unnecessarily stressful and annoying back and forth with Customer care regarding a bracelet repair, Eddie came to my rescue and made everything seamless from there out. He had compassion and excellent customer service. Give this main a promotion!

What Front of necklace looked like BEFORE worn for two days
Elizabeth R.

Just have to put this out there just in case anyone shows interest in purchasing this particular piece. The Letter Disc Charm and chain in silver. It retails for about $180 ($70 for chain and $90 for initial disc) and tarnished within two days of wearing. It was shocking to know that this would tarnish. I have Tiffany pieces and have never experienced anything tarnishing like this. I was also disappointed to hear their response when we called to return the piece. The salesperson on phone at the white plains Tiffany's store said they guarantee it does not turn green but that tarnish is normal, she went on to suggest it must have been worn while swimming If it tarnished so quickly. We explained that no swimming had been done and that while wearing necklace the Tiffany bracelet which had been worn for over three years had never turned or tarnished but the sales person kept looking for excuses. Even mentioning that their silver jewelry was better than zales Silver Jewelry. Not sure why the sales person mentioned Zales Jewelry in her excuses for why it tarnished but even Silver from Zales has never tarnished with normal wear. We stated we wanted to return the piece for a refund and were surprised to hear that they offer no returns on a piece that has been worn. We immediately drove to the White Plains store and saw a manager who saw receipt and confirmed it was only 2 days since purchasing at their location. A refund was issued but it took a 1/2 hour of back and fourth. In my opinion Tiffany's should have been more apologetic for the poor quality and refunded item immediately. Instead of making excuses and trying to tell customer to buy the 14k option as opposed to the silver option. I have Tiffany pieces in gold and silver and this is the first time I have seen a Tiffany piece tarnish after 2 days of normal wear. So if your eyeing this particular piece be aware it does tarnish with NORMAL WEAR. It also irritated my daughters neck. Be mindful my daughter can only wear pure gold and silver and she does wear Tiffany's signature silver bracelet which has NEVER tarnished nor irritated her skin. Considering Tiffany's reputation they should have refunded item immediately.

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7 months ago

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1 year ago

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2 years ago

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9 years ago

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6 years ago

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5 years ago

I had the most wonderful dream come true experience at the store. Found the earrings that I will wear with my wedding gown.

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9 years ago

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7 years ago

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17 years ago

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13 years ago

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8 years ago

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9 years ago

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12 years ago

Worked with Dakota several times, she is highly knowledgable and extremely nice and helpful, I highly recommend working with her.

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10 years ago

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Review Highlights - Tiffany & Co

After a very unnecessarily stressful and annoying back and forth with Customer care regarding a bracelet repair, Eddie came to my rescue and made everything seamless from there out.

Mentioned in 2 reviews

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Ritani Jewelry

Ritani Jewelry

3.2(14 reviews)
0.6 mi

When the roommate was looking at ring settings, he ended up picking one from Ritani. We live in San…read moreFrancisco, so the closest place carrying their brand was the Gift Center & Jewelry Mart. We made an appointment and arrived on Saturday, March 30th around 12:45pm. We requested seeing a particular setting, so they had the ring on hand. I tried a few more on, but ended up liking the halo setting the roomie originally chose. We purchased the diamond elsewhere, so we left it with the jeweler to make the ring. A few weeks later, I stopped by to pick it up. It ended up beautiful. So sparkly. I've had it for a while and I adore it. My only complaint is that I think the setting is made for full or half carats, so some of the diamonds in the halo don't sparkle as much as the prongs can get in the way at certain angles. (My diamond is exactly in the middle of a full and half carat weight increment.) Luckily, when we bought the setting, they were doing 20% off, so we saved a bit of money. Plus, the ring was appraised (with the diamond) at a few grand more than paid, so such a great deal! I love a bargain! I haven't seen many rings with the band I got, so I'm very happy with the ritani setting. Especially the peekaboo row of diamonds on the side. I haven't seen that on any engagement rings. Such a beautiful setting!

Save your money and go elsewhere! This is the place to make the engagement ring process more…read morestressful. Lack of transparency and deceitful practices. For my custom ring order, I was given a quote and told I would be given a link to place an order. However, this was the beginning of contradictory statements and a sign I should have brought my business elsewhere. I asked for 1 small revision based on the CAD renderings (changing the arrangement of small stones on the band) and when I went to place an order, the customer support contact then told me I could not place an order via a link and I would then have to call in and gave me a revised quote of $600+ MORE. When asked about the revised quote, I was told that the first quote I was given was "too low". I pointed out that the small change (changing the small stones on my setting to be pave instead of micropave) did NOT justify the $600+ price increase. I found similar designs on their site that were priced in the range of my original quote and even shared that with them. Instead of apologizing or acknowledging their mistake in giving me an "incorrect initial quote", they told me they could only honor the quote I was given if I forgo any changes on my custom ring order. Their fault in the process became something I now had to deal with and accept. I ended up giving in as the change I suggested was minimal anyway and I was hopeful the ring would at least turn out fine. However, the nightmare came when the ring arrived already damaged with a missing prong, no engraving, and missing appraisal documents. The ring was also not secured and loosely left in the ring box when shipped. Reaching out again to customer support, I was told the estimated time for repairs was 4-6 WEEKS, far longer than it took for my ring to be made from scratch. After pushing back on this timeline, they promised to make the repair and ship it in a week. A week later I still hadn't received any updates on the repair and again had to contact support. The lack of communication and transparency at this point was ridiculous. The ring was delayed to ship and wasn't shipped until 3 days later. On their site, they advertise that they ship via FedEx overnight, well it turns out despite knowing my ring was delayed by the fault of Ritani, they chose to ship it via 2 day shipping. Upon receiving my ring to no one's surprise, the appraisal was STILL missing despite customer support assuring me that this would be included this time. Even worse, they were too cheap to actually ship the ring with the original box packaging that comes with every order. The ring box was literally sent by itself with no appraisal AND without the original packaging my order came with. The whole process has been deceitful with no acknowledgment of wrong doing or proactiveness to solve the issues they caused. I highly recommend going elsewhere for your ring and spare yourself the stress and time. This whole process ended up taking over a month when it should have been completed within 2 weeks.

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Ritani Jewelry - Just perfect

Just perfect

Ritani Jewelry
Ritani Jewelry

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Tiffany & Co - jewelry - Updated May 2026

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