Extremely disappointed in Tiffany & Co. I brought in a Tiffany ring after the stone fell out. I was quoted $150 to fix it, then waited weeks with no update. When I finally called, they said, "Oh, nobody called you," and suddenly the cost had jumped to $1,000 because "four prongs were broken." I don't work in construction -- this is clearly a craftsmanship issue. After multiple calls between corporate and the White Plains store, I kept getting empty promises and no follow-up. No one answers the phone, no one calls back, and no one takes responsibility. For a so-called luxury brand, the customer service is awful and they don't stand behind their quality. I will never buy from Tiffany's again. read more

Amanda helped my daughter and I today. She definitely has the most amazing personality and integrity that you should expect from Tiffany & Co. I highly recommend asking for her when you shop! read more

My husband purchased a necklace and matching earrings from Tiffany's in White Plains this summer. He bought it three weeks before we left for Europe to celebrate our 47th anniversary. The silver necklace was discolored two days after I opened the gift. I immediately called Tiffany and explained I was in Europe. The person who answered the phone told me to return it to a European store. There were no stores in Majorca, Spain. Finally, a customer service representative told me to return it to the store where my husband purchased it. When I arrived home, it had been six weeks since the purchase, and two salespeople informed me that my neglect had tarnished the silver. The salespeople accused me of wearing perfume, swimming, and sweating. They were rude and unprofessional. A saleswoman remarked about my blessed mother's necklace, which made me very uncomfortable. Finally, the saleswoman said that if I wanted an exchange, it had to be done right then for a piece of equal or more value. The store's air conditioning broke, and it was late. I requested a credit to return the next day, and it was not. His subsequent offer was to clean the piece and return it two days later. When I returned to the store and looked at the piece, I noticed it was still discolored, and they would not stand by their product. Frustrated and disappointed, I decided to leave with another necklace the same. After three days, the new necklace is discolored. I have several Tiffany silver pieces that have never discolored to the extent of this bezeled amethyst piece. The inconvenience and disappointment I experienced cannot be overstated. I contacted and spoke to customer service at Tiffany, but not one person has responded. All I can say is, buyer, beware! read more

Tiffany & Co - Jewelry Near Me - White Plains, New York

My husband purchased an expensive Christmas gift of jewelry for me this year at Tiffany's flagship store in NYC. The item was not my taste and I decided to return it. We drove to the White Plains store to return the item (after checking that we could do this) because it is closer to our home. The security guard and saleswoman that we dealt with were very professional and made the return effortless. We were offered beverages and treated as though we purchased a million dollars worth of merchandise. Absolutely no pressure to exchange the item for something else or accept a store credit. Very impressed! read more

This is what almost $500 gets you when you go shopping for an anniversary gift at Tiffany & Co. These jade & gold earrings were 6 months old when fell apart. When I brought em back they asked me if the earrings had gotten wet? I asked the sales women if Tiffany & Co was selling costume jewelry as I had never seen good jewelry get destroyed when it got wet... They told me it would be no problem to fix, just leave the earrings and another $350 and they would take care of it for me!!! Now this was not the first piece I had ever bought from them, but it would sure be the last. In short, don't shop at this overpriced costume jewelry house read more

Tiffany & Co - $500 earrings that lasted 6 months, they wanted me to pay $350 to fix them! - Jewelry Near Me - White Plains, New York

Appalling at how corporate allows this particular location to allow its employees to be so nasty and condescending to it's customers. I'm a huge fan of T&Co. and have always thought the customer service was top notch and it is, EXCEPT at this location. Three times I've had to come here and each time they were so obnoxiously rude, not just unhelpful, think as rude as the sales lady in Pretty Woman. Utterly disgusted. read more

I love this place. I've been here a few times buying presents. The sales associates are very friendly and professional. They are very helpful and will assist you throughout your time in the the store and with your purchase. I love how attentive they are as well. They have a wide selection of jewelry but the associate that works with you will help you find exactly what you're looking for. The service desk in the back is wonderful too. I've taken pieces here to get cleaned and fixed and they're very cautious and detailed. I love this place. I would definitely come back here because I can always find what I'm looking for and I really enjoy visiting a store where the sales associates are so helpful. read more

After getting a pair of earrings as a gift I decided to send them out to get screw backs put on (I thought it was odd that wasn't what they came with considering the price of their earrings and the fact that they are real diamonds). There was a $300 charge to do this despite the fact we had just purchased the earrings. When I got the earrings back the screws on the posts were on crooked and they were so dull and thick I could not even get them in my ears. We brought them back to see what we could do. The first saleswoman we had whose name I cannot remember had such an attitude when we told her our problem. She basically insisted that I had worn the earrings and messed up the posts myself. I had not worn these earrings once besides to try them on the night my husband gave them to me. They went right back to the store to get sent out and when I got them back they were not wearable so this theory was impossible. To deal with our situation we were given the manager Lauren. She was extremely unfriendly and stuck up right off the bat. She informed us we could only pay to have them sent out again and the regular posts put back on as we could not return them. We would not pay for another lousy repair job. I decided I had no choice but to keep the earrings. My husband asked what was going to be done about the $300 charge we had paid to repair the original earrings considering they could not be worn and the repair job was clearly done terribly. We then were challenged and asked where they were crooked, to which all you had to do was hold the earring up and see the diamond itself completely off center on the post. The manager and saleswoman refused to admit they could see they were crooked. The manager was adamant that she could not refund us the cost of the repair. My husband pointed out what terrible service it was that we were receiving to which we basically got an "oh well". After not backing down she offered us a new pair of earrings with the original backs. How that makes more sense financially for them then giving us $300 back is beyond me but we will never shop at Tiffany's again. Lousy product, lousy "manager". read more

Shout out to Eddie!! After a very unnecessarily stressful and annoying back and forth with Customer care regarding a bracelet repair, Eddie came to my rescue and made everything seamless from there out. He had compassion and excellent customer service. Give this main a promotion! read more

Tiffany & Co - My beautiful bracelet - Jewelry Near Me - White Plains, New York

The Tiffany brand itself had gone downhill. They are selling the name more than quality. Then on the stuff they have a name for, example, the charm bracelet. They discontinue any milestone charm they carried rendering their charm bracelet useless. Better off going to a real jewelry store and getting what you pay for. Their silver tarnished and scratches easier than any other silver I have. Sorry and sad your blowing it Tiffany. read more

Just have to put this out there just in case anyone shows interest in purchasing this particular piece. The Letter Disc Charm and chain in silver. It retails for about $180 ($70 for chain and $90 for initial disc) and tarnished within two days of wearing. It was shocking to know that this would tarnish. I have Tiffany pieces and have never experienced anything tarnishing like this. I was also disappointed to hear their response when we called to return the piece. The salesperson on phone at the white plains Tiffany's store said they guarantee it does not turn green but that tarnish is normal, she went on to suggest it must have been worn while swimming If it tarnished so quickly. We explained that no swimming had been done and that while wearing necklace the Tiffany bracelet which had been worn for over three years had never turned or tarnished but the sales person kept looking for excuses. Even mentioning that their silver jewelry was better than zales Silver Jewelry. Not sure why the sales person mentioned Zales Jewelry in her excuses for why it tarnished but even Silver from Zales has never tarnished with normal wear. We stated we wanted to return the piece for a refund and were surprised to hear that they offer no returns on a piece that has been worn. We immediately drove to the White Plains store and saw a manager who saw receipt and confirmed it was only 2 days since purchasing at their location. A refund was issued but it took a 1/2 hour of back and fourth. In my opinion Tiffany's should have been more apologetic for the poor quality and refunded item immediately. Instead of making excuses and trying to tell customer to buy the 14k option as opposed to the silver option. I have Tiffany pieces in gold and silver and this is the first time I have seen a Tiffany piece tarnish after 2 days of normal wear. So if your eyeing this particular piece be aware it does tarnish with NORMAL WEAR. It also irritated my daughters neck. Be mindful my daughter can only wear pure gold and silver and she does wear Tiffany's signature silver bracelet which has NEVER tarnished nor irritated her skin. Considering Tiffany's reputation they should have refunded item immediately. read more

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I had the most wonderful dream come true experience at the store. Found the earrings that I will wear with my wedding gown.

I absolutely adore this location with every fiber of my being. The sales associates could not be more friendly or helpful. (I kind of look really young for my age so I really hate when people, especially sales associates and staff treat me like a child whilst shopping for luxury goods.) I have purchased several gifts from this location and have only experienced exceptional service from the knowledgeable staff. I wish they carried more of the home good type items and every day objects. Most of the jewelry is available and able to be shipped and received in a timely manner which is definitely a plus but kind of annoying if you really wanted to try something on. Other than that this is my go to Tiffany & Co. Definitely recommend the charming sales associate Abel as he has been such a help. read more

Tiffany & Co - Jewelry Near Me - White Plains, New York

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I have been there twice in the last 3 months. I have always loved tiffany and co jewelry as they are timeless and simple. Whenever I go to this Tiffany & Co store at the Westchester Mall, they are always so genuinely friendly. I will def be back and buy more necklaces. read more

My new jewelry collection is epic thank you to David at Garden State Mall in Jersey for keeping her secret. You took great care of us and now I wear them well. See you again and looking forward to great memories! read more

So I received the worst and rudest service of my life at Westport Tiffany. I'm so glad I made the trip to WP Tiffany. If you want to be treated like gold- see George. There need to be more salespeople in this world like George. Genuine, real and kind. This makes me return ONLY to this location. Seriously can't thank him enough for the respectful, patient helpful service that is so hard to find these days. So courteous, polite and he will make you feel like a million bucks even though he sure knows you can't spend it. read more

David was huge help! had to make a decision for a friend. Lovely guy they have there at Tiffanys, it was a very easy and pleasant shopping experience. I actually want to buy more Tiffany jewelry again as I used to be obsessed. Also it wasn't crowded at all. Everything seemed stocked. Lovely experience. read more

I absolutely did not expect to buy an engagement ring from Tiffany. High end, very pricey, and in my mind, snooty and arrogant. I was always kind of intimidated by it and the few times I was dragged to Tiffany 5th Ave I felt immensely uncomfortable. However, being in the Westchester one day, and frustrated after looking at other diamonds, I told myself that I owe it to my fiance-to-be and to myself to at least walk in and see what they have. I'm so glad I did. Now I had ridden my cruiser motorcycle to the mall and so I sort of stood out in a sort of biker-walking-into-a-bar way when entering the store. And I smelled like gasoline. I totally expected to be given the sideways glance and to walk outta there. Yet within a minute of reaching the engagement ring counter I was greated and treated very professionally. I got to try pretty much all of their rings to narrow down the field. No rush or sales pressure even though the store was getting full. In total, I spent over 50 hours with these ladies over several weekends going over the pros and cons, emailing back and forth, trying and retrying, wearing in different lights, asking other sales associates to wear the rings for comparison (haha), resteaming and repolishing the candidates, and pretty much any other combination of help I could ask for. When I finally settled on a ring, I was proud of the decision and had reached the best choice without interference. And the Tiffany's sales associates absolutely earned their commission, I have no regrets on the price. Speaking of price, the other surprising thing is for the quality you get Tiffany is actually not that expensive, and in several cases cheaper than other jewelry stores. Zales wanted to charge $5k more for a ring that was obviously inferior. Same with stores from the diamond district (and they make you feel like an idiot, as if they're your parents trying to right your wrong ways). I told this to the Tiffany sales associates, and one mentioned that they hedge their platinum and pass savings to customers. Haha who knew. If you find yourself in need of an engagement ring for your soon-to-be, you owe it to both of you to check out Tiffany. If you go to Westchester, be sure to ask for sales associate Yuca and manager Liza. read more

This Tiffany location is beautifully kept. It is absolutely spotless and I have enjoyed coming here in the past. These days, due to the salespeople, it's more of a chore. This location unfortunately, has some of the ruder/weirder salespeople I have encountered in my life. I came in here to buy pearl stud earrings. I waited patiently for my turn with the saleslady (I really wish I knew her name, I will update review upon finding out, I'll get her again eventually) she came up to me and asked what I needed. I told her I would be buying pearl studs. She asked "cultured or freshwater?" and walked a toward a counter for me to follow. I followed, and said "I don't know, the pearl studs that are $150" She spun on her heel, exasperated, and I followed her to the back of the store. She then slammed a bunch of drawers, produced a baggie with pearl earrings and asked IF I WANTED TO SEE THEM. So I said, "If you don't mind, yes" Then she shook them out of the bag so that they bounced off the velvet pad and onto the counter. She picked one up and put it back on the pad, left the other on the counter. I would like to say I tossed my hair and said "I don't need your attitude or your earrings!" but I didn't. I really wanted these to match a T & Co pearls by the yard necklace and bracelet I own. So I bought them. The customer service department in the back has excellent people. I was helped back there by Brian, who was very good and a woman with reddish blonde curly hair who was excellent. I wish I knew her name. Three stars for this location, and it would be 5 if the sales staff were consistently nice. I come here easily 6 - 10 times a year, and I'm not a window shopper. Anyway, I've taken to asking my husband to buy me things online, because I just don't want to see these people. read more

It saddens me to post negative review, but Daniel chrissy was very condescending, pretentious as to her experience yet clueless as to getting a simple thing such as ring size wrong. I had to come in to this store more than 6 times to get the correct size by a manager. These are big ticket item, (wedding ring/wedding band) and the company cant be hiring random people off the street to do the job. read more

This is the first Yelp review I've ever written but it is well deserved. I'm not a "shopper" I'm more of a get what I need and leave kind of guy. Chrissy at Tiffany & co was amazing while helping me find a gift for my soon to be Godson. She gave great advise and very valuable contributions to assist me in choosing my gift. I hope that she or the manager at that store reads this. Thank you read more

Worked with Dakota several times, she is highly knowledgable and extremely nice and helpful, I highly recommend working with her.

Liza in the WP Store is amazing! I called to check the availability of an item, and she went above and beyond to help me! Saved me time and a trip to the store (not that I would have minded going, what woman does not like a trip to Tiffany's??), just didn't have the time. She is fantastic, I recommend you ask for her when shopping there! read more