Customer Experience vs. Corporate Reality!!! I have always been an admirer and a loyal customer of Tiffany & Co., believing that the brand's values of excellence extended to every pillar of the company, including recruitment. Recently, while demonstrating my enthusiasm for a position at the Mall at Millenia location, I had a deeply disappointing experience with Amie and Ervin Graham. Despite my polite attempts to follow up and my visits to the store, I received responses that do not align with the standard of hospitality the brand represents. It is disheartening to see a luxury icon fail in empathy toward someone who not only aspires to join the team but is also a long-time consumer of its products. True "luxury" must begin with human connection and respect. As a Manager myself within the banking industry, handling high-net-worth clients who invest millions, and holding two Bachelor's degrees, including one in Human Resources, I speak with both professional and technical authority. I strongly suggest investing in premier customer service training that is inclusive. Exceptional service should be extended to everyone who enters such an admired and respected establishment, regardless of the nature of their visit. Sincerely, Carol Knisely read more

I came in to exchange a ring for a different size and had a great experience. The staff were very welcoming and helpful. They brought us to a table to sit while waiting to be helped. An associate brought several ring sizes for me to try. They didn't have my size in store, but they ordered it for me. They were very nice and the exchange was an easy process. I always feel like I'll get exactly what I want when I shop here. The store is gorgeous and it's an all around lovely experience. read more

Staff welcomed us immediately and asked if we needed assistance. I had called earlier in the day, so I asked for that particular sales associate. We were seated in a private area with water to wait. The sales associate arrived and led us to a counter to try on wedding bands. After trying them on, we were brought back to the private area to pay. I would've preferred if we could've stayed in the private area to try on the bands. Maybe they wanted the intense light to catch on the diamonds of the various bands? I feel like the experience could have been more smooth, but I was just so relieved that we could get wedding bands without scheduling an appointment in advance. However, if I could go back in time, I would schedule an appointment as they seemed to be low in stock. On a side note, the Tiffany shopping bags lack durability. It ripped after putting it in my bag and then pulling it out later. read more

My husband and I have brought several pieces of jewelry from Tiffany over the last 6 years or so and would take them to get cleaned periodically. Today we went in with four pieces (2 sets) only to be told there is now a $20 charge per pieces to clean. The help was pleasant and friendly, but Tiffany's charging for cleaning, a perk that initially came with any purchase is absurd! read more

Tiffany's... some might say it's just a name, but some understand it's an experience. No matter where you stand on the spectrum of jeweler preferences, this store, this location really shines bright....and not like just any diamond, but a Tiffany diamond. Anyway, we have had such excellent service experience here. My fiancé purchased my ring here and was taken very well care of. He said he felt zero pressure to purchase and they made choosing the perfect ring so easy. They kept him updated throughout the resizing process and were really quick with returning the newly resized ring along with multiple certificates. I have heard of their service sending complimentary home goods out to customers before (and I was really hoping for the champagne glasses), but I was impressed and happy to have received their porcelain "paper" cups as a thank you along with a very lovely holiday wish. Our most recent experience here we looked for our wedding bands and the associate that helped us was so incredibly knowledgeable and patient with us. She speedily cleaned my ring while we shopped for bands. The whole experience again was no-pressure to buy anything unlike other stores we went into. We ended up getting his band here after comparisons and are so glad we did. They also accommodated us by providing a double ring box for our bands. I also really love and adore the new space they're in since moving from their old location in the mall. It's absolutely stunning. read more

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Lovely, high-priced jewelry, but the quality is excellent. I stopped by today to get a ring cleaned and I was a little disappointed. I was told it would take two days for it to be cleaned because it's sterling silver. If it had been gold or platinum, it would be ready in an hour. That doesn't seem fair considering I paid over $400 for the ring. Sure, it wasn't a $4,000 piece, but why does a more expensive piece of jewelry get cleaned quicker? That doesn't make sense. However, I'm glad they clean it in store because the last time I wanted to have the ring cleaned, I took it to a different Tiffany & Co location and they shipped it to be cleaned and when I got it back my ring wasn't packaged properly and fell on the floor of my living room before I even opened the box. I'm lucky it didn't fall out in the delivery driver's truck! read more

Best gifts! Best in customer service! And happy with their extensive renovation. I walk in this store and it makes me smile. read more

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This review is long overdue, but here it goes. In May of 2021 I was gifted a beautiful set from Tiffany's for my graduation. My experience was amazing from the beginning. The store was incredibly clean and visually appealing. The customer service was amazing, from the bouncer (security guard? Lol), to my sales person, to management. Everyone was so nice and genuine, they were patient and kind. There was no pressure or rushing, and of course they told me how great I looked while trying on pieces. Unfortunately, I was sized incorrectly for the bracelet. However, Tiffany's was ready to correct this issue without hesitation. I called the store and spoke to Celina. She said she could help. I came in soon after and was greeted with gracious hospitality. Celina was not there when I came in, but Sydney and Caroline took excellent care of me and were aware of the issue. They replaced my bracelet no problem. I have since been rocking the gorgeous, classic, silver chain-link Tiffany's set. Sometime last year, I came in for a cleaning. I didn't make an appointment and showed up shortly before closing. I was prepared to be turned away for my lack of planning, but they invited me in like I was their dear friend or family. DAMN! My pieces just look so incredible when they are freshly cleaned. Again it was Sydney who took care of me; she wasn't stressing the clock nor seemed to care that I wasn't spending money this time. She treated me like a valued guest even though I just needed their cleaning services. I truly hope she is in a managerial role by now. Her customer service skills are top notch, personality and energy gleaming. She spoke with me about jewelry sizes and pricing, answering all my questions and offering honest feedback. Thank you Tiffany & Co., you have a customer for life. read more

Tiffany & Co - Tiffany's silver chain-link necklace - Jewelry Near Me - Orlando, Florida

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Spectacular service here! The manager Lauren, always does a fantastic job of making us feel welcome. The staff here is wonderful as well. Shout out to Mimi, who always goes out of her way to make our visit special. During our holiday shopping, the staff here at T & Co. are super attentive and value making their customers happy. I always anticipate coming to the mall, where I can come in and shop. One of my favorite locations to this day. read more

Tiffany & Co - Jewelry Near Me - Orlando, Florida

Excellent service. Brought some of my pieces to the store for a cleaning. They did it free of charge. One of the gals showed me around the store and was happy to take out any item I pointed to. She explained that she was not too familiar with all of the items but she read the tags to me to let me know if it was white gold, platinum or silver etc. as well as the price. She was not pushy at all. Went home with two new pieces and brilliantly polished old pieces. Very satisfied. Nice craftsman. read more

Tiffany & Co - Jewelry Near Me - Orlando, Florida

The glow up we didn't know we needed! If you haven't been to Tiffany in Millenia in a while you're in for a treat. They did an amazing job with the remodel and redesign. The trend collections are now in the front and the special collections in the center. The back room is rings and classics from Diamonds By The Yard. This flow makes soo much more sense and tells a romantic story as you're shopping. The only thing that hasn't changed here is the phenomenal staff. I think sometimes luxury stores get a bad reputation for being "stuffy" or "judgmental" but the folks here are far from it! They are accommodating, happy to help you try on, and have a great sense of humor. I never leave this store without making a new friend. Now that the aesthetics match the modern customer service it is even more of a must stop on the list when visiting the mall. They are also offering engraving services on site at this location now. read more

Came here to add links to my choker. They were great at making the process quick. Unfortunately, they don't do additions for links on in store so they had to send it to NY. NY recently had a bad snow storm so my shipment got delayed and had no tracking for a few days. I called the store and they told me to give it until Friday and then if they couldn't track it after calling FedEx, they would begin the replacement process. Luckily, it ended up coming back so nothing further needed to be done. I would for sure buy more jewelry from here again knowing they're so accommodating read more

They currently aren't taking any jewelry to clean at the location, you have to send it out to NY and pay $35 when it used to be for free. I get covid but it out as damper on things. They did however go over with me their cleaning g products and prices. I went with the kit that came with the spray, cream and cloth for $35. I went home and omg my jewelry looks brand new and I can use it on any of my 925 silver! The staff was super friendly, we also went on a Saturday and their was a line but thankfully it wasn't too long of. Wait. read more

I just wanted to say that I walked into this store and was greeted by no one. So many employees just kept looking at me and not a single soul had the nerve to come up to me. I was shopping for two specific pieces I saw online for an anniversary. After 15 mins, I was planning on leaving the establishment and was going to shop another store until Wendy came and took over. She did apologize for no one helping me and she really went above and beyond to make my experience worthwhile. I then went ahead and was finished off by Amit who again was amazing. He helped me finish my transaction and over all it was a good customer service experience. It would've been 100% if I hadn't had waited 15 minutes for someone to come and say something to me. I felt like it was from the way I was dressed but thank you Amit and Wendy for being super amazing with me today. read more

How can you not give Tiffany's a 5 star review, the staff is amazing , wether you spend hundreds or thousands they treat you with excellent service, great selection at all price points. If you need a gift it's a great place to shop read more

Tiffany & Co - Jewelry Near Me - Orlando, Florida

Sydney Nau is exactly what Tiffany & Co is. She's smart, funny, sweet, & kind. I will always order from her directly & even if I move, she'll always be my point of contact. She went above & beyond for a necklace that I wanted from the New York store. It came packaged boxed & perfectly wrapped with the white bow. What a wonderful world it is to know that kind, sincere sales professionals still exist. I appreciate all that she did & am forever grateful for her customer service. If you've encountered any hesitation or someone who was not kind to you, or you felt overlooked - Sydney broke that mold. She has me as her patron forever. She truly is what I remember from the flagship store in New York! Bonus to Tiffany & Co for that gorgeous man in a tuxedo handing out pinafores & champagne! read more

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Don't let the fancy guard intimidate you. Staff here is really friendly and helpful. It helps to be honest with them about what you want and what budget you're working with. They've worked with every budget, so no worries there. Going in just to look around? That's okay too! How can they convince people to fall in love with the product of they don't go into the store to see what's on offer?? I love the key line where they heart makes the top of the key. I also loved the return to Tiffany series. If you wanna impress a friend that's preggo, take a look at their baby keepsakes line! Totally adorable. Some stuff isn't too bad on pricing! I've always found staff to be genuine here. Say hi to them, tell em what you're doing/looking for and enjoy! Overall: A A great representation of this high end chain. read more

The Tiffany and Co at Mall of Millenia is the only one in the Orlando area. Though we did not buy our rings from that particular store we assumed that the customer service would be the same stellar service at any of them. That was not the case at the Mall of Millenia location. Part of the Tiffany and Co customer service promise is that you can bring your T&CO jewelry to ANY of their locations, and they will assess it, clean it, make recommendations if needed. I took our rings hoping to get them cleaned/polished and to enquire about suggested at home cleaning kits. I did not even make it into the store! There was a line at the door with security or a doorman. When I arrived, he said there was 5 people in front of me and there was a wait due to limited capacity. Not a problem. He seen that I had the rings and said, "oh you are a return customer is there something you need help with." I told him about the cleaning. He responded and said we are not doing any in house cleaning of products due to COVID they must be shipped to New York and suggested I not wait in line if I was not there to shop. I found it very odd that COVID had an effect on jewelry cleaning and distasteful that they suggested if I was not making a purchase there was no point to be in line. So, I called the original store they were purchased from, who advised me that was not the case, at least not with all locations and that I could come in at any time and they would take care of it. Needless to say, that store is over 2000 miles away. I would just expect a little better service out T&CO. It is unfortunate that is the only location in the Orlando area. read more

Tiffany & Co - Jewelry Near Me - Orlando, Florida

Hi.. my name is Amy and I'm a Tiffany addict! Haha! I've never experienced anything but exceptional service. Sometimes I buy and sometimes I window shop; the sales associates have always been extremely friendly and helpful. When I am there to make a purchase, they trip over themselves showing me everything and anything they feel I may like and always take their time with no pressure. As for the very expensive jewelry, I've looked a couple of times at the engagement rings in the $40 grand price range (I promise I will have one some day) and the associates were still very friendly and helpful even though I told them up front I was just looking and daydreaming about my future purchase. I even tried on several very expensive rings. I hate to hear others have had negative experiences with the associates here. I guess I'm lucky and have just always managed to go in at the right time because in a store such as this, I don't doubt there are probably several snobbish associates - I just haven't encountered any - yet. :) read more

Who doesn't love Tiffany. This has to be the wife's favorite jewelry store. We visited here about a month ago and looked at some wedding bands as I needed to replace mine. The young lady working there was happy to show us everything in the case and we never felt pressured to buy. On that day we didn't make a purchase, but we knew we would return. We were at the mall and right before they closed we walked in. Upon returning a month later we looked for our sales person and didn't see her. She was in back of the store. When she saw us she recognized us and greeted us by name. She remembered what we were looking for. She took her time to let us look at everything we wanted to see. We made our selection long after close and the doors were locked. The wife wanted to look at a charm bracelet so we did that. They never rushed us to make our selection and showed her all of the options available. She finally decided on some thing and we made our purchase almost an hour after close. This store knows customer service and we will be back for some more unique items. Not to mention we have a charm bracelet to fill. read more

I have Breakfast here every morning. I have a cup of coffee and a bagel. My neighbor is oriental. I think I am in love with Paul Varjak.

Stephanie thank you. Thank you so much for just being so lovely. You made my day so much better after receiving such bad treatment at another store before I walked in here. You are just as lovely as the product you sell. And just over all great experience. Everyone was wonderful. read more

I will start this review admitting my addiction to Tiffany's - over the years its been quite easy for my husband and daughters to purchase gifts for me for Christmas, Birthday and Anniversary. All they have to do is go to Tiffany's and choose a silver piece and I am in heaven. Please understand its not about the brand, once my daughter dragged me in the first time and pointed out the quality of the pieces compared to other silver jewelry I was hooked. We were in the Mall on my birthday, I wasn't expecting anything but if you know me I love to window shop! LOVE it. I needed a clasp for my silver Eiffel Tower which had been a very special gift last year and I wanted to put it on my bracelet, and figured I would check out the new pieces. Once in, I asked for the clasp and the girl brought it out and my darling hubby asked if I wanted to look around and when a man tells you to browse you take advantage. The second he saw me lingering over a beautiful delicate silver key charm, he snatched it up and gave it to me for my birthday. Service was excellent on this day, but I definitely have encountered the service Paulene has mentioned in Tiffany's in Coral Gables. I guess it depends on who is there. read more

Excellent experience. Much more pleasant experience than I had in Aventura Mall, Miami location. I have called prior to coming in. Lily spoke with me on the phone. She was very pleasant and friendly. When I visited the store, she was busy with the customer, but still stopped by and said hello. She is very attentive to customers. We were assisted with the purchase and left the store very happy. Thank you. read more

Great products, beautiful inside. I'm always greeted when I walk in and attended to quickly. Great customer service.

I knew specifically what I wanted and my budget. The sales staff were very friendly even though we weren't spending tons of money. They listened and understood what I wanted without trying to up sell us to a price point far beyond our budget. This was very comforting because I had already visited numerous stores that day that could only offer me things in the thousands of dollars! I wanted to cry. I felt horrible going store to store and leaving feeling awful because I couldn't afford the simple necklace I desired. I was actually quite mad from the other stores but figured, heck I'll give Tiffany's a try since I cant imagine feeling much worse. After a wonderful experience at Tiffany's I left crying tears of joy! I wear my necklace everyday and smile every time I see it. Now that's a good product! read more

Tiffany & Co - Jewelry Near Me - Orlando, Florida

Went in there for a simple exchange and ended up sitting there for 30 minutes while 4 employees were all trying to figure out how to order the new item. Only to find out when I got home, instead of charging the overage ($11) to my card they charged the price of the new item I was getting ($150). Low stocked. Incompetent employees. Order online. read more

Beautiful place... Friendly staff... The staff was not over bearing in the slightest and allowed me to work through my purchasing process and remained very accessible and courteous when I had questions. I couldn't be happier with all of my purchases and the Ladies in my life loved them... Tiffany's will remain at the top of my list for my gift needs! Thanks for all the help Debbie! read more

Tiffany & Co - She said yes! - Jewelry Near Me - Orlando, Florida

I've always been in love with there amazing work but I recently bought a silver bracelet haven't had it but a few months and it has turned a very odd color and to top it off a few weeks ago it just broke I'm very disappointed with the quality I had the same bracelet that I bought in 2012 and it was stolen a year ago so I saved up and purchased myself the same one again and it is like I got it out of a gum ball machine. I didn't spend almost 700 dollars for it to last a whole 3 months!! I emailed them and have yet to hear back and it's been 3 weeks. read more

Helpful and efficient. Salespeople listen to what you are looking to get and make it happen.

Don't get me wrong, I am a girl and what girl can resist Tiffany's. I love the brand and product, but I just don't appreciate the sales people this particular store. The sales people, especially in the "more expensive" fine jewelry side of the store are really judgmental. So okay, I know everyone is judgmental on some level, but this store is located in a MALL! C'mon, you will get people walking in here in T-shirt and shorts but that doesn't mean that they don't have what you sales people are looking for... cold hard cash or plastic with high limits and you're on commission! Most of the sales people here won't even look at you in the eye if you don't "look" like you have the spending power. One sales person didn't give my bf the time of day until someone else decided to help him and once he started asking for the more expensive stuff, the greedy b!+c# decided to take over... *yack* FYI: You get what you pay for. If you buy a watch from here they will replace the battery, service and clean it for life - free of charge. Same goes with all the non-silver jewelry from Tiffany's and the customer service desk people are always nice. TIP: Walk in there flashing around bundles of cash and maybe you'll get good service. read more

Really great staff. I went there to buy my wife a little something..... And my sales person was awesome. I wasn't sure exactly what I was going to buy, and she was patient and showed me multiple items. I ended up with some gold earrings that matched my wife's Tiffany's necklace. My wife just loved them! read more

Again, as part of our "fantasy" tour of the mall, Amber and I checked out Tiffany, right after our adventure at Rolex. The people at Tiffany have always been very caring, and down to earth people, who treat everyone equally, in my experience. Again, we sort of made clear that we were just spectators, but the staff were very eager to let us try on all sorts of pieces(including a $50,000 engagement ring for Amber!) and a lovely mens watch that I was eyeing. The one staff woman(we spoke with two) was very adamant to try and find a ring that I was interested in, in my size, even though she knew I wasn't looking to buy. That is a level of customer service that I have simply not experienced at a mall before. They answered all of our questions, and even told us some new information about the brand that I didn't know before. Just like the Rolexes, all of the pieces look stunning in person, and even though I can't imagine spending that sort of money on jewelry, it's always nice to dream. So if you do have the means, and even if you don't go and check out all of the great pieces that are on display at the Orlando Tiffany store! read more

I admit I've always felt a bit intimidated by this store, so I've only gone in once or twice to look around (and always with a buddy). The atmosphere is a bit "hush, this is a library of very fine jewelry". I have too stay focused that these are just salespeople and they aren't in any way better than me, they just know more about jewelry, but it's hard... OK, so my insecurities aside, I recently made my first purchase in the store. It was a gift, and I had looked online and knew exactly what I wanted, just didn't have the time for shipping, so I had to go into the shop. The security guard at the door (yikes!) greeted us (me and the kids, you know, sophisticated shoppers) and sent us towards an available salesperson. For someone who looked a bit like a banker/school administrator type, our salesperson was a surprisingly charming lady. I guess you have to be to work here. Since I knew what we were buying she led us strait to it, complemented the choice, and boxed it up. It was a fairly painless process. (Except for the price, that was painful, and even though I was prepared for it, it still stung.) Hopefully I will go back. Probably not soon, but I can see a few more purchases here in my future. (And I'm suddenly thankful my husband doesn't read my Yelp reviews.) read more

I want to give a shout out to Alicia Free at the Millenia Mall in Orlando Florida. She was a complete joy to deal with. Alicia made my quick visit very pleasurable and productive. Tiffany & Co tell her how much you appreciate her. And everyone ask for her when you visit the store! The Best is Consumer Centric! read more

First of all, I generally complain about everything... I know I have higher expectations than most people and still, I have ZERO complaints with my multiple purchases here at Tiffany. Our sales woman ( Julie ) was great ! With the average American becoming dumber by the day, I now almost expect to deal with only idiots when buying anything from a retail store. It was such a refreshing experience to deal with someone who was professional, intelligent, courteous and patient. Tiffany does cost a lot more than other places but, you get what you pay for in both quality and service. My wife gets complimented all the time on her wedding ring set. While all her friends diamond rings look dirty because they bought cheaper / lower quality diamonds. read more

Not everyone that comes in here is looking for diamonds. Rather, a gift to put in the telling little blue box. That blue box that women crave like they crave chocolate that time of the month. You will get the proper attention from the salesperson, who will spent a considerable amount of time with you. read more

The Asian girl who helped us, didn't get a chance to see her name, was rude. Not only did she seem unpleasant, but when my boyfriend was talking to her, she was walking away and talking over her shoulder, very rude, it's polite to face the person you are talking to, and not give them your back. Secondly, "thanks for offering us water" like you did the other lady...and by saying "thanks" It means, you DIDN'T offer us anything. Poor hospitality. Rude service from her. It made me want to return my stuff and not bring my business here. I hope management reads this, I am not a picky shopper, but when I get treated unfairly, I notice. read more

Made a purchase for a wedding anniversary, I did my research on the internet, called the store, spoke to Rebecca (super nice and helpful). Made the purchase over the phone, went the next day to pick it up. Nice and easy, super convenient. Great service, Thank you so much! I'll be back soon :) read more

This is an experience! That store is well staffed. They are very polite, conversationalists and knowledgeable. There was no funny business of trying to sell us more than we could afford. Furthermore, they gave really productive suggestions regarding wedding bands. I ended up with exactly what I'd want from an engagement ring. EXACTLY!!!! They've made a repeat customer out of me. (NB: repeat customer =/= addict. I swear!) A sales lady named Stephanie helped us out, and she's awesome. She followed up on our purchase and delivery in non-annoying way. Very reassuring after spending so much money. YAY! Go there and spend your rent! You won't regret it! read more