Amazing dental team! My girls love coming to this office. Always look forward to their token at the…read moreend of each visit to use on the toy towers. The girls and Dr. Stacey are amazing!

I would give this office 10 stars if I could. But Yelp only allows a 5. I could tell this was the…read moreoffice for me from the first phone call. Scheduling an appointment was so easy and the visit to the office was even better. Great front office staff, clean and organized clinic, knowledgeable dental assistants and hygienist, and BEST dentist.

I started taking my daughters to Dr. Craik a few years ago in the Pasco office after my oldest had…read morea HORRIBLE experience at a different dentist with an extraction. No only is she no longer fearful of the dentist but she's had to have another unfortunate extraction that she breezed right through, as well as getting a spacer put in with no problems, because of the care and attention from Dr. Craik and his staff. When we moved to Walla Walla 2 years ago my daughters were very happy to find out he has an office here as well. It's never difficult to get an appointment and they're excellent about working with your schedule and calling if spots become available. He and his staff are all wonderful and I can't imagine taking my daughters anywhere else.

Fantastic experience! Adorable and fun office environment, great staff and Doctor Craik was…read morewonderful. We will definitely be long-term clients.

The dentist (Dr. THOMPSON) was super great with my daughter and very friendly. Probably one of the…read morebest visits we've had. The staff was also friendly and fast.

Always an amazing experience when we come here! The staff is amazing! The dental assistants are so…read moregreat and so are the doctors! The best children's dentist in tri-cities!

They do their jobs efficiently and the workers are great people, much better than some other…read moredentistries I've gone to.

This practice has gone steadily downhill in the last few years. Their clinical documentation,…read morebilling practices, and insurance verification is incomplete and inefficient. Their staff are irresponsible, inconsiderate, and downright rude to parents who express concerns or ask questions about treatment their children have received. They take no responsibility for any errors or misunderstandings and instead blame frustrated parents who have spent countless time and money trying to work with them. The office manager, Tiffany is rude and condones the same unprofessional behavior from her staff. I would AVOID this practice at all costs... unless you want to billed for procedures your child didn't have, told you don't have insurance when the error is on their end because their system is outdated, and blamed for any mistakes that their staff made and have your feelings of frustration dismissed and minimized. Honestly, my children have more etiquette and manners than members of their staff show.

I love bringing my kiddos here. The atmosphere is geared towards kids which helps so much putting…read morechildren at ease. The waiting area with the video games, movies and play area is very well done. In addition it is very clean. The staff takes great pride in keeping a clean disinfected area for the kids to play. They are very timely with their appointments and the wait time is minimal. When the kids go in to have their teeth cleaned they put on their sunglasses, lay down and watch a movie. The staff is very gentle with the kids and take their time to get their teeth cleaned. All of us with kids know at young ages they are not the best brushers so it's important to go to the dentist for oral health. It is nice to go to a dental office that cares about kids and goes to great lengths to make their experience delightful.

My girls and I always feel welcomed and well cared for whenever we go in for dental check-ups. The…read morefront desk girls as well as Dr Sept's assistants are all very warm, friendly and genuine. Dr Karen is an amazing pediatric dentist and we owe our smiles to her! Thank you Palouse Pediatric Dentistry for taking care of our dental health needs!

Scheduling is months out, they change the appointment times without giving personal calls to see if…read moreyou are okay with the change. What happens is when I leave I set up our next appointment, I put it in my phone and on my planner. Then 2-3 days prior the appointment they text and call you with a new appointment time. If you don't double check the appointment times well you are screwed. In my past experiences with other offices they give me a personal phone call before moving my appointment times. Common courtesy I thought. Now this is partly my fault, I had an appointment scheduled, they changed the time by about 20 minutes and in my head I had the old time. So we where 10 minutes late, what really irritated me is when we got there we then sat in the waiting room another 10 minutes! When she took us back and tried to get x-rays on my son he moved his tongue twice, she gave up after trying. I asked her to try again, my son does fairly well with appointments and would have likely gotten it the third time. She told me because we where late it had cut into our appointment time. I may have been 10 minutes late, but they let us sit in the waiting room 10 minutes after our arrival. If she would have taken us back right as we arrived then told me they didn't have the time because of our tardiness I would have accepted that because, yes I was late. I don't appreciate being told she couldn't try again because we where late when they left us in the waiting room an extra 10 minutes. Those ten minutes of us sitting was time she could have used to get his X-ray. Also this says a lot about the businesses punctuality, if I would have been there on time and early would I have sat in the waiting room 20-30 minutes? Likely because that's what they have done to us before. My son has a molar that is completely broken, broken to the point of nerve exposure. It doesn't hurt him thank goodness, but it could still abscess even though the nerve is likely dead. I scheduled him unfortunately the appointment could not be for another two months, his appointment was with Nitrous (just because it's a larger tooth in the back). They texted my 3 days prior confirming my appointment, and yes the time had been moved yet again. Then not 30 minutes after I confirmed by text I got a call saying they needed to reschedule my son because the doctor in the office that day does not have a nitrous certification and the doctor that does only comes by 1-2x weekly. When I called back to ask for the appointment to take place without nitrous I was told that because of my sons "behaviour issues" (AKA the fact that he moved the film with his tongue and wiggled when she tried to take the X-ray, like a NORMAL child) they could not complete treatment without nitrous. I'm a previous dental assistant, and I'm appalled that this is how they run their office. I can say based on my experience my son is one of the more easier patients to work on. Again a child needs to be walked through treatment, not given up on after two, frankly, half heart attempts then labelled as having behaviour issues. If this office would take the time to look back to his first appointment he had a tooth extracted and didn't have any issues. Again someone who has previously worked in the dental field I found it unsettling when they asked for health history details in the hygiene/exam alcoves which are open to 3 other alcoves. The mother sitting with her son on the opposite side could hear the questions being asked. I got up from my seat and went to stand by the dental assistant to answer her questions so they would not be over heard. Any personal information questions asked in a open setting for others to hear is a HIPAA violation. The doctor who completed my sons first extraction was great, did a fantastic job! The assistant who cleaned my sons teeth was not as fabulous, children require more explanation, and she explained nothing to him. He did fine, but most children need explanations to feel comfortable. Considering all this I am finding a different dentist for my son, and will not be recommending this office to anyone in the Hermiston area.

Great dental group. Very patient with children and all of the staff are so kind. Definitely…read morerecommend!

Both of my children have been coming here since their first teeth erupted. Dr. Rusty Walker has…read morealways been very comforting to the kids and listens to my concerns. They are very friendly, competent and fast! Had my daughter in, exrays done and 2 extractions then back out the door in an hour or less and we were walk-ins! I recommend this office to everyone I know who has kids.

Great place for the kids. Who would have thought the kids would love to go to the dentist…read more They are great and treat the kids so wonderfully with such patients and expertise.

Cant believe I stopped bringing my son here three years ago! I decided to come back because there…read morecustomer service has always been soo good here both my kids had there appts yesterday 1/14/20 the staff and doctor were soo nice and helpful they made sure all my questions and concerns were answered. If you guys want a place who not only has great customer service but knows what there doing I highly Recommend Advanced Pediatric Dentistry.

My daughter is almost 5, and my son is almost 3. We have been going to Advanced pediatric dentistry…read moresince my daughter's very first checkup! From the receptionist, to the assistants to the doctors, everyone is super friendly and professional! They make myself and my husband and kids feel relaxed and welcomed! So much so, that my kids are excited when we tell them that they have a dentist appointment! Lol, I hope that never changes as they get older. And I know that my kids are getting the best dental care.

I used to avoid the dentist because of so many bad experiences. I finally gave Dr Werner at Natures…read moreWay a try and it's been the best experience ever! I actually enjoy going there. All the staff are highly skilled, very caring and kind, and do great work. The atmosphere is very nice and relaxing too. I've been going there for years now and can't recommend them enough!

Dr.Werner was amazing! He was so gentle when numbing me and put patient comfort first. He did…read moreincredible work and was so kind when I had questions. He had procedures in place so that the whole time I was in the chair, I wouldn't be experiencing increased discomfort. I think as a dentist, that takes some real extra skill. I would recommend this dentist to any one! Especially families and those with dentist apprehension. The whole process of getting dental work accomplished was made easier by the state of the art equipment that made holding my mouth open for an extended period of time so much easier and more comfortable. His whole team was professional, knowledgeable and got me out of pain quickly. So glad he's my dentist.

I wish I could say I like this place, I really do. I have had great experiences with the Doctors…read morebut the front staff need to be trained to stay professional at work. I've been coming here since my daughter was 1 who is now 4 and I have even came with my second. But my visits are coming to an end because I have seen the front staff eat snacks in the front office and talk about conversations that are not work related at all, a dental assistant talk about her night after work with another dental assistant while cleaning my daughter's teeth, and waiting in the office to schedule another 6 month cleaning while the front staff call back other patients to confirm their appointments. I am not one to write a bad review about offices but this one I am very disappointed in.

Very insensitive, poor communication, Dont get dentures in Pasco they cant keep a denturist long…read moreenough to get a pair of dentures made! Ive seen 3 denturists in a year and none have been able to make a pair that fit or get them delivered from Yakima to Pasco. This whole experience has been a nightmare on top of the loss of my husband and not having teeth that a functional has caused extreme hardship in my life. I would not recommend to my worst enemy.