We used Tidysite to carry out a knock through and to fit a new kitchen. Tidysite weren't the cheapest company but after reading their reviews we decided that it was worth paying more - particularly as they market themselves as Christian builders, but we had nothing but trouble from them, with the exception of the kitchen fitters. There were hidden costs (trying to charge us £1000 extra for minor electrical work that should have been included in the estimate) and poor workmanship (damaging our chimney breast leaving it hanging off and then charging us to fix it). Now our new kitchen has been flooded as the washing machine was plumbed in incorrectly causing hundreds of pounds worth of damage. We have tried to speak to Graham Hughes who refuses to take our calls and has not rang us to apologise and has not given any compensation for the damage they have caused. Tidysite website creates the impression they have their own in-house electrician, plumber and kitchen fitters but they don't. Tidysite employ other contractors to do these jobs. They pay the contractors- charge you more money and then take a cut for themselves. I am flabbergasted by the awful work that has been out and the atrocious customer service. I do not believe that all the reviews we found for Tidysite are genuine. We are in the process of reporting Tidysite to Trading Standards. If anyone wants any proof, I will be happy to disclose all the emails I have had with Graham Hughes and his team about these complaints. read more
