Worst customer service I've seen in a health care system! Rude front desk personnel at third floor…read morecheck in! Never ever on time. Two hours waiting is unacceptable. You should restructure your management team who can evaluate what is taking place and place efficient solutions in place. You're going to hear "we have a new system" This issue has been going on long before this was implemented. This is no excuse to treat patients badly!

Patients to the cardiac catheterization laboratory are greeted, not by a person, but instead by a…read moresign reading "... have a seat. Someone will be with you shortly." Sitting in the waiting room for a few moments I observed how this check-in procedure impacts their patients. Patients who are aged, and presumably with heart and other health issues, walk up to the desk awaiting an employee to check them in. Eventually they notice the sign or another patient points the sign out. The patient then slowly makes it to a seat in the waiting room to wait. Eventually an employee comes to the other side of the counter, sits down, and yells into the waiting room for anyone who happened to arrive when the the desk was unattended. Then the aged patient with heart problems has to get up from the chair and amble back to the counter while the employee sits comfortably waiting. Patient frustration with the procedure is compounded by their efforts expended in returning to the counter where they expected to be checked in upon arrival. Also observed with this check in procedure is that appointment time doesn't matter. The most aggressive and able patient who answers to the yell of the employee and is first to arrive back at the counter now has priority on the schedule. My suggestion for patients of cardiac catheterization laboratory is to be prepared to arrive at an unattended reception desk and to be aggressive when an employee finally reports and hollers from beyond the sliding glass wall.

Warning long review! If I could give Arkansas Cardiology in LR less than one star I would. My…read morephysician was not the problem. unfortunately Baptist Medical center owns Arkansas Cardiology practice and they have administrators who apparently care less about the patients and are only interested in the almighty dollar. My insurance was billed $478 for a routine 6 mo. follow-up office visit for my atrial fib. and the most basic, routine, EKG completed that took maybe 5 minutes to complete. The physician asked how my heart rate had been doing, I said fine, no problems. Dr. then said my EKG looked good, he listened to my heart for maybe 30 seconds and then said call if any problems and he'd see me in 6 mos. The entire visit from check in to walking out of the exam room did not take More than 15 minutes (if that.) I, as usual paid my $40 copay up front. my insurance paid their contracted amount for a total reimbursement of approx. $130 but this was apparently not enough to make Baptist Medical Center happy. My insurance was billed a second time for the same Date of service-no further services were completed- $411 dollars this time for "medical services" ? and that same little EKG. My insurance paid an additional $77 dollars so now AR cardiology has received $207 total reimbursement. Still wasn't enough $ for them. Now two or three months later I am being billed to pay an additional $77 dollars. Almost $284 dollars for a very routine follow up visit and routine EKG. The Patient Financial services personnel (the phone number on the bill to call if you have any questions) were rude, condescending and non Helpful and referred me to the Arkansas Cardiology Clinic Manager. Left her 3 voice mails with no return call or email- no response at all. The first billing person I spoke with at Patient Financial Services was too busy giggling to listen to my billing question. She said sorry they had breakfast every Friday morning with their "big boss" and the big boss was there and she was so excited about breakfast. She further stated "they just billed what they were told to". I am paying the additional $79 only because the bill would certainly be sent to collections if I didn't pay it and it would affect my credit rating a few points, certainly not because I agree with the billing. I have changed cardiologists. There are too many other good cardiologists around to put up with this type of billing practice and unprofessional behavior by their clinic manager and Baptist Medical Center'sPatient Financial Services.

Great place and take good care of my poppy for years!! And know what there doing at there jobread more

I would never go to Dr. Jones. He had that my mother was allergic to Morphine and she wasn't. She…read moresuffered something terrible! The nurses wouldn't even go get him. She died a few days later.

My physician was a very good physician but their billing practices are extremely questionable and…read morethey bill Much more for a brief office visit than any other cardiology office. I have switched physicians and the office staff and billing practices are much more reasonable and professional and my new physician is just as good as the one at Arkansa Cardiology.

I would have never expected for me to go inside this hospital. Let alone go here for lunch…read more Anyway, a good friend of mine told me about this place having one of the best ramen. At first I was spectacle because he has never been to Japan and you can't say it's the best. So, 8 months later I finally called him up and said let's go and try the ramen out since I haven't found any in the state of Arkansas. This place is legit! I've ordered here multiple times and I'm not ashamed of going in just for the ramen. It's even been aired on national tv.

Best hospital in AR. However today at the ER th wait was unbelievable. We got here at 3:45 and…read morestill have not seen a doctor at 9:00!!!!

A few weeks ago I wrote a review on this hospital, as I stated I usually dont like writing a…read morenegative post. I had time to reflect on my statement and I felt a bad. I need to retract my statement a bit. A couple of the workers made a judgment call to call CPS on my daughter, I cannot and will not categorize everyone at this hospital as bad people. I don't hate nurse Shirley and Nurse Practioner Amy, I will just say they are human and made a bad call on a really good mom. I remembered," in order for me to be forgiven, I must forgive." I pray that they will not just rush to judgement in the near future and learn from that mistake. Did not receive an apology or anything from the hospital, but it's ok. God is so amazing. Be blessed.

Dr. Meredith and nurse, Daniel, were very professional and helpful. The quality of care was…read moreexcellent. They were able to solve my problem quickly and without staying in the hospital. Thank you to the amazing doctors, nurses, and staff!

Felt at ease. Explained procedure in simple terms. Great beside manners when done. Highly recommend…read morehim and his staff