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    Thrift Warehouse

    5.0 (1 review)

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    4 years ago

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    Civic Council

    Civic Council

    (10 reviews)

    I normally love going to the Civic and have always had positive experiences there, which is why…read morethis situation was disappointing. Today I came in with my aunt, who had a service dog in training for veterans. The dog was well-behaved and remained under her control the entire time. He tugged on the leash a couple of times, but each time my aunt quickly corrected it and put him into a sit-stay, keeping him calm and under control. Nothing he did was disruptive or noticeable to others. When we went to check out, the worker was extremely rude and told me that the dog should not be brought back until he was better trained. This was frustrating for several reasons. First, service dogs in training in South Dakota have the same public access rights as fully trained service dogs. Second, the dog did not cause any problems. Third, it was not even my dog, and I was not handling him in the store, so any concerns should have been addressed directly to my aunt, who was the handler, rather than speaking to me about it. This dog is regularly trained by a professional and attends weekly training with someone who works with police dogs, so he is very well-behaved and actively in training to serve retired veterans. I have seen negative reviews about the Civic before but had never experienced anything but kindness until today, which is why this interaction stood out. Because of this experience, I am now hesitant to return to the Civic and cannot recommend it to individuals who have or rely on a service animal. People with service animals deserve to feel welcomed, respected, and treated fairly, and this interaction did not reflect that standard. I hope management takes this seriously and ensures staff are properly educated on service dog rights and respectful communication moving forward

    Everything is really cheap and good quality. Highly recommend (even over Walmart) for household…read moregoods, clothes, home decor, etc. I'd only recommend other places for electronics or food.

    Thrift Warehouse - thrift_stores - Updated May 2026

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