So I don't enjoy writing negative reviews but decided to write this one as I wish someone saved me from this company.
MISLEADING, ATTROCIOUS customer service and inconsistent quality!
AVOID! AVOID! AVOID!
My introduction to T4T was several years ago at the Buckhead WFM. They heavily market their clothes for sustainability with recycled plastics into clothes. Who doesn't want to make mother earth a better place?? Clothes I bought were basic wear (in a good way) and felt softer than most other apparel. I've worn them to workout and generally felt positive about them.
So during this Covid-19 summer, I came across their online sale and decided to order several workout wear. I knew what my size was based on prior purchases from WFM. I picked out some pants and a tank for running but had product questions because their site is vague on specifications like inseam, fabric composition and product details (pockets, compression...). They do post detail of the posing model's height and the clothing size. Umm since most of us aren't' built like their models, the references are not helpful. There were very limited reviews..1-3 posts. T4T aggressively control their product reviews (I found out only after my online purchase), so they really are not trustworthy.
I called their posted phone number but only got a voicemail, but NO ONE responded to my message in several days. So I tried their eform on their site a couple of times and finally someone responded that helped me decide. Found it odd that they don't (wo)man the phone but I thought perhaps it was a Covid-19 hiccup. I ordered and received my workout gear in about a week. So far not too bad.
Unfortunately, the clothes I received are made with inconsistent quality and sizing and are defective! I ordered 3 pairs of pants in one size. But, they all vary in size a lot... I ordered the same design running pants in 2 different colors and the sizing differs even though they are both the same specified size and material. Another pair of running pants I ordered can't be run in because they are much bigger and pocket zippers really dig in. The tank is ill fitting as the cut is too high to wear for running. Yup, the fit is not at all like the one posted online. DISAPPOINTING!!
Their sales are final with NO refunds / returns...$$ wasted. I don't even feel good about money going to a good cause because I doubt if any of it goes to sustainability. Threads 4 Thought is NOT trustworthy :-(. DISGUSTED!!
T4T shipped from CA but their HQ is posted in NYC. Yet this Yelp post is located in Kansas City, MO. Go figure.
In hind sight, there is a reason why T4T's website is vague and lack customer reviews and don't answer phone calls. They are NOT ethical! They produce INconsistent quality and sizes. With so many variances, they are selling POORLY MADE clothes UNDER THE VEIL of sustainability. They don't post customer reviews as I suspect most are disappointments. I submitted my reviews (on their site) to include product details to help other potential customers but they were never posted! But I did receive 20% off for future purchases so T4T received my reviews. Umm, NO I won't be buying their clothes ever again! Unfortunately, T4T doesn't sell quality clothes like the ones I bought several years ago from WFM. They now sell POOR quality DEFECTIVE clothes! If that's what they want to continue to sell, then be honest about it and STOP MISLEADING AND CHEATING YOUR CUSTOMERS!!
If you want to support companies that truly support positive environmental changes, this company is NOT it.
AVOID! read more