Dr Meagan Harris was a pleasure to meet with, she was attentive and knowledgeable. I liked that she…read morelistened to my concerns and then responded. She was quick to diagnose my skin issue and seemed very confident. The front office staff were professional and very helpful.

first time there.... everyone from the front desk to the doctor, to the assistant, was friendly…read more professional and welcoming. Dr. Harris offered solutions to the questions I had about my skin. We recommend this place to all our friends and family! #wewillbeback #skincare #mikenbere

As brand new patients, We were very impressed with every aspect of Alamo Heights Dermatology. From…read morethe pristine office to the very knowledgeable and friendly staff. We had the privilege of working with Kimberley Totman, P.A. who addressed all of our concerns and had an impeccable bedside manner. The process of the visits were seamless. Each staff member knew how to keep the flow of patient arrival professional, timely and very hospitable. We would give this establishment an A+ and would undoubtedly refer them to anyone needing their superior services. Thank you kindly! The Farias Family

I had a few skin spots that needed to be checked and when I went in about a year ago, and the…read moredoctor looked me over so fast for a full body scan that I'm not sure she even saw some of my concerning spots. I did not feel seen or heard. I think they honestly over-schedule their doctors that they feel they have to speed through appointments. I didn't regard it as unprofessional until I changed dermatologist with another clinic, which was wildly different in the best ways possible. I would not recommend this place.

Had an amazing experience at Westlake - Olmos Park today. I have a hard time finding doctors but…read moreZocDoc has helped me find phenomenal doctors fast. Neha the medical assistant was so friendly and confident. I felt welcome and heard. Doctor Rottluff was very quick, but not rushed and was extremely knowledgeable. I have never felt so ready to tackle my dermatology needs than today. In the past I have felt like nothing would make a difference, but I left Westlake confident I will see results. The office is also super cute!!

I was given old Botox and although they did a free "touch up" it was not the same amount for which…read moreI paid.

When I first went to see Dr Milton Moore I was exhausted and honestly pretty defeated about my…read moreskin. I have a skin tone that discolors very easily and I was dealing with stubborn hyperpigmentation and recurring painful acne that felt impossible to control. It hurt physically and it took a toll on my confidence. I had already tried every over the counter lotion and potion I could get my hands on and nothing made a real difference. From the first visit Dr Moore treated me like someone worth fixing not a hopeless case. He listened without rushing he explained every step and he made it clear that getting my skin healthy was a process we would work through together. That reassurance mattered more than he probably knows. His approach was thoughtful and consistent and for the first time in years I saw real progress. The discoloration started to fade the painful breakouts stopped and I finally felt comfortable in my own skin again. I am grateful every time I look in the mirror. Dr Moore changed more than my skin he changed how I feel about myself. I recommend him without hesitation.

The office is beautiful, but my first visit left me disappointed. I came in for a skin cancer…read moreassessment, which was already frightening, and I was hoping for a little warmth and reassurance. The front desk did not feel especially welcoming to a new patient. A friend had recommended Dr. Moore, but the wait to see him was long, so I made my appointment with Dr. Tessa Cervantes. During the visit, I felt that she spoke quickly and did not explain things thoroughly enough for me to understand what was being assessed or what to expect next. The appointment felt rushed, and I left wishing I had more time to ask questions. I ended up calling back to get the details clarified. When someone comes in worried about skin cancer, clear explanations and a compassionate approach make a real difference. I hope the practice takes that feedback to heart.

I came here to get laser hair removal done. The building is huge and beautiful and clean and all of…read morethe employees were very friendly. Anissa did a fantastic job and I'm glad I chose this place!

Horrible Experience -- Complications Dismissed Instead of Taken Seriously…read more I am extremely disappointed with both the results of my treatment and the way my concerns have been handled afterward. My results look uneven and lopsided. I now have a noticeably droopy left eyelid and eyebrow, something I never experienced when receiving treatment for the same issues from my previous doctor in Houston. I still have the "11" lines between my eyebrows and still have my laugh lines. The area that seems to have been significantly affected is my left eyelid and eyebrow, which are now drooping. I went in hoping to look better and instead feel that I look worse. What concerns me just as much as the result is the response from the practice. I have experienced a complication following a cosmetic procedure in the past, and that doctor took the situation seriously, treated it with urgency, and made every effort to evaluate the problem and make things right. That experience showed me how a medical practice can respond when a patient reports an unexpected cosmetic outcome. Here, my experience has been the opposite. I spoke with Corina, an assistant, and found her response dismissive and unhelpful. I asked to see another doctor within this very large practice and was told I could not, although I could see someone at the med spa. When I explained that a proposed 1:45 appointment conflicted with a work meeting, her response that she "guessed" she could try another day came across as rude and dismissive. When a patient calls concerned about a new drooping eyelid and eyebrow after a procedure, I would expect compassion, urgency, and an effort to have the problem evaluated--not to feel like an inconvenience. The way this situation has been handled has seriously undermined my confidence in this practice. Based on my personal experience, I would not feel comfortable undergoing something more invasive here, such as a laser procedure or facial surgery. If this is how my complication and concerns are handled, the thought of dealing with a complication from a more significant procedure is frightening. I would not recommend this provider or practice based on my experience.

Great doctor, excellent customer service and very attentive to my needs. Walked me through what I…read morethought was a crisis and got me right in. Fortunately, I will live and it wasn't a crisis, but they treated me as though it was the most serious emergency ever. I will use them again and highly recommend them. Paul

Absolutely amazing! Dr Rainey took 5 years off with smile line filler. I recommend her and the…read moresmile line fillers to everyone!

This company has 2 locations. Dr Vivian Bucay works solely out of their W Craig office, so I opted…read morethere even tho the Hardy Oak location is closer to me. Dr Bucay was recommended to me by my esthetician after a sudden onset skin issue was still afffecting my face after seeing another Dermatologist in the Stone Oak area. After an extremely brutal outing in the sun using a new sunblock lotion that was recommended due to its ability to block excess sweating, I began having a "breakout" of sorts over the next several days. Instead of clearing up, it continued in other areas but the original spots didn't completely heal! At the ripe old age of 58 you can imagine my shock as to what was happening with my face. I lived my whole life thru my teens, pregnancies & menopause unscathed by acne breakouts (with the exception of an occasional pimple every 10years)! After visiting a different Dermatologist, I showed him pictures at every stage of the breakouts incldg what happened with my eyebrows from onset to when they became "holes" & how they looked when "healed"! He ran a myriad of tests & prescribed me numerous creams etc, but nothing worked. His response was it was caused by me picking my face! I told him I hadn't nor had I ever picked at my face &!I wasn't a teenager! I couldn't believe that was his diagnosis. Mind you, I had actual crater-like "holes" that took forever to close but left behind the hole in my skin! Tweezing my eyebrows even caused inflammation from where the hair was removed & created holes/gaps in my brows in the spots where the hair was plucked out! After waiting 2yrs for my forehead botox, i decided to risk it & attempt it again. I explained the situation to my esthetician & showed her the photos to see if she had seen this before or had any suggestions. She hadn't but referred me to Dr Vivian Bucay for a 2nd opinion. Although, the wait time for an initial appointment was 6 mos., they were able to see me sooner due to a cancellation & the timing was perfect due to a breakout at that time. She looked thru all my pics, took pics of her own, ran addl tests & 1. Agreed it wasn't caused by me picking my face. 2. Felt is was more viral & wrote up a complete plan, incldg what to use & NOT to use in my skin care repertoire. Sked a followup in 6 weeks & when I returned, she saw a completely different person! I have been walking on air & singing her praises to everyone & anyone I know! She listened, didn't make assumptions, came up with a plan & solved the issue. Almost 1 yr later, my face hasn't had any addl breakouts & the "holes" have almost all completely healed & filled in. I am getting my smooth face back & so very very very thankful to my esthetician for referring me to Dr Vivian Bucay who saved my face & made it possible for me to go out in public again!!!! Her office & staff are the best. I can only imagine that the Hardy Oak office is just as good & the Dr's there are just as amazing as Dr Bucay! I highly highly highly recommend either office for all your dermatological needs!

Went in for a skin tag gone wrong and they were so quick in getting it gone! Will be returning for…read moremore services soon

I didn't get to make an appointment nor see the actual doctor because I had the worst experience…read morewith the appointment staff. They were rude, didn't want to honor my request to see the dr instead of the nurse practitioner. She insisted only the nurse practitioner had open appointments. Then I suggested to be scheduled for the nurse practitioner because it was an emergency, but in the future I wanted to see the Primary doctor and they said no , we can't do that. If you see the nurse practitioner then you will have to be scheduled with the nurse practitioner for all future appointments. Then I said "that's not what I want. Why won't you honor my request,?," and she replied "well because it's our policy."Those were the exact words to which I replied "well then I guess I'll have to choose another doctor because if you can't honor my request then you don't need my service. I'm paying enough money to see a specialist so that I can't see the Dr. I want. No thank you." Yes sir, horrible service if you ask me. When you pay top dollar and can't even be seen by the doctor you were referred to, then they are not worthy of my business.

Not sure where to begin, she is just one amazing lady, intelligent and so friendly and easy to talk…read moreto. I was so excited when I found out she moved her office to my area.

Everyone is sweet and helpful. All the different toxin options were discussed and my questions…read moreanswered. Did not feel pressured at all. Natalie is a great provider and helped me make the best decision for me. She made me feel comfortable with my choice. Highly recommend

I've been going here for about 8 years now. PA Emily is amazing! The staff is always prompt and…read moreknowledgeable.

Very rude staff! Does not return phone calls and Dr Rainey was unprofessional and unwilling to…read moreoffer any alternative treatment when my insurance denied coverage on a drug! Nemluvio drug company also refused to communicate with me regarding my application for financial assistance! This is patient neglect!

I have been a patient at this practice for a few years now and I love my normal doctor but she…read morewasn't available- so I saw Dr. Rainey and it as a horrible experience. I paid my $40 deductible to spend exactly 6 minutes with her. She looked at one of my concerns very briefly and prescribed something I am already taking and was she surprised when I said I was already taking it. Like...shouldn't she know the meds that I'm on? I expressed my frustration with my condition and asked about an alternative treatment and she laughed and said "good luck". I'm shocked at her behavior and unprofessionalism. What a waste of my time and money. Wouldn't recommend to anyone. I'd like my money back so I can see a doctor who would be willing to actually try and help me.