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Thompson Glass

5.0 (3 reviews)
Closed • 9:00 am - 5:00 pm
Updated 1 month ago

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Response time

1 day

Response rate

100%

Services - Thompson Glass

New installation

Glass door installation

Glass shower enclosure installation

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Mirror installation

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Ask the Community - Thompson Glass

Glass Doctor of St. George

Glass Doctor of St. George

(20 reviews)

OUTSTANDING customer service, response, finished project and they were more than $1000 LESS than…read morethe other 2 bids I was given!! My project was unique, I have butted glass windows and the center panel was hit and shattered in a million pieces. Thank heavens it was tempered so it sat shattered and standing until it could be replaced. They somehow replaced only the center panel and complete, it looks like it never happened. They now have earned my loyalty and trust. Now, I'm a #1 fan!!

Called Glass Doctor for an estimate to replace a leaky dual pane glass section of a door going out…read moreto my patio. After three calls and numerous photos sent to them they gave me an estimate for $440. The estimate that was signed by me clearly states no deposit is necessary. See photos below. Days later their tech came out to measure the needed window. After he left I call Glass Doctor to see the timeframe for installation of the new glass. I was told 6-9 days to get the new glass in and another 6-9 days to wait for an opening in their installation schedule. I politely stated I would like it sooner. The lady said she would speak to the Owner. The Owner called back, mentioned nothing about my wanting the glass sooner, but ONLY TO DEMAND A 50% DEPOSIT. I said, no one has ever mentioned a deposit in the several calls between us. The owner stated it is their policy to collect a deposit. I stated that that wasn't on the estimate. In fact it says no deposit needed. She got very upset with me and stated that she doesn't like the way I'm talking to her. Huh? I wasn't rude, loud, condescending at all. The friends listing on speaker at my home were laughing at her claim. She stated I should find a new company. I said, I would write a review about this and she replied she didn't care. She would just add a reply claiming I was rude to her. So expect that she will be doing just that. Bottom line: The owner demanded a deposit from me as a way to be mean. Frankly, I have no issue with doing so but to demand a deposit simply because I'm inquiring about an estimated install date is unprofessional. Sounds to me I would have been waiting a lot longer than estimated for my glass.

Thompson Glass - glassandmirrors - Updated May 2026

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