I am shocked to be even writing this review since we've had so much trouble renting a car from…read moreother companies. However, I was blown out of the water by their customer service, organization, communication, and friendliness. I will not be using another company, only Enterprise. The young guy who helped me was so kind. He really deserves all the stars!

My husband and I rented an SUV from Enterprise Co. in Kernersville, NC. We were in a big hurry, so…read moreI took my own Tom-tom device to follow driving directions.Later on I found out that SUV had a more modern computer,so I got my directions just from that.And I put my device in the glove compartment.And I forgot it. We returned the car on October, Monday 14-th.In two days, exactly on Wednesday I remembered about our thing left , and we came with my husband to the office to ask about it.The customer service rep assured us that she will call another person who rented that SUV , and who was using it in NC, and than she will call us back. I am sure that our Tom-tom was either still in the glove compartment or taken away by the vallet service rep. Anyway, nobody called us. Do you like my device, guys? "Thank you" for your service. What a shame. Margarita Arnold.

Had a seamless, couldn't have been easier experience with this rental. My only issue is that I had…read moreto wait in line several minutes at the airport desk and I was nervous because I had already made two reservations at other places that day which ended up falling through, so the wait seemed extra long because I was afraid the same thing would happen again. So, you can imagine my relief and appreciation when I approached the counter to talk to a smiling, pleasant, welcoming person who informed me I was getting an upgraded (to small SUV) vehicle. He quickly took care of things, handed me my key, and told me the number and location of the parking spot of my vehicle. It was amazingly quick and easy. The vehicle was great and I had a safe trip. I returned the vehicle by parking in a spot near the Enterprise branded booth, a personal and professional man named Noah quickly checked the car, took the key and bid me good day. 10/10!!

I appreciate the convenient location of this Enterprise rent-a-car within the airport. It saved…read moremyself and my family from standing out in the cold for too long. Despite being quite busy during the holidays, the staff remained friendly and helpful, which is always a plus. The staff we interacted with, although friendly and helpful, was obviously new. She continually asked her colleague for help and clarification, which is fine. However, she did not know the difference between a convertible car seat and a booster car seat. We rented a convertible car seat to help reduce the baggage we were carrying during our travels, but she gave us a booster seat. Although it was clean, it was not the correct one that would safely fit our almost 2 year old child. We waiting in line again only for her to give us a dirty convertible car seat. Thankfully, the SUV we rented was clean and comfortable during our holiday stay on the east coast. We did not have any issues with the SUV at all, which I'm very thankful for. Overall, the service was decent, but all new staff need basic training on the different types of car seats for babies, toddlers, and children. They should also improve the cleaning of all car seats being rented out to patrons as well. Other than that, my husband and I were relatively pleased with the service and the car we rented.

We were introduced to Gold Transportation Car Service from the hotel we stayed at in Greensboro. We…read morewere dreading the parking situation at Greensboro Coliseum for the Bruce Springsteen concert and the staff recommended the car service that was afforable and would drop us off at the door....AWESOME!! We called and scheduled the time for arrival from Brock, 1/2 of the Gold Transportation team for 7pm. Sherry, the second 1/2 of Gold arrived 5 minutes prior to 7pm. The ride was $5 one way so $10 total. Equivalent to the price of parking, it was well worth the ride to not have to worry about the hassle. Sherry gave us her business card and told us exactly where she would be after the show but to call if we could not find her. When we walked towards where she dropped us off, she was walking towards us to be sure we found where she was. She has a great memory because I saw her and Brock do this to other passengers too. This was an amazing service. We will utilize their services again when we are in the area for other events.

G.O.L.D. Transportation 'God's Our Lead Driver' operators Brock and Sherry are truly a gift from…read moreheaven. They not only provided me with a late night shuttle after my United flight was canceled and I had to fly to another airport 2 hours away, but when United sent my luggage to the wrong airport they also collected and delivered them to me the next day. Thank you! If you are in High Point area, call them!

Had a reservation for 11:30 pm pick up. Had a SUV. It's 12:15 AM. Still waiting for a vehicle and…read moreapparently reservations mean nothing as all they have is mini vans. Yet 7 people are waiting for a vehicle yet they closed the counter and are trying to find one. The lady is rude. No service and it does not matter what kind of vehicle you request you get what they have. Worse service e ever

Tell me why National is the only car rental company at GSO that does not remain open for customers…read morewith a booked reservation on a delayed flight, particularly when that flight was noted in the reservation. Absolutely ridiculous. Every other company was open (Avis, Budget, and Hertz) and waiting for those delayed passengers. I even attempted to call in Atlanta when delayed to arrange for a later pickup, which would've only been 15 minutes past midnight (their apparent strict closing time). No pickup, even during their open hours. I've never had this issue with National, and as a customer who uses National all of the time, I'm quite perturbed. This was easily solvable, and National dropped the ball for me and others.

Couldn't have had a better experience. Davauris was early and patient to pick us up, was…read moreprofessional, courteous and a pleasure to be around. We would highly recommend Morgan Transportation and would not consider using another car service when in the area. Steve Rollins, MT. September 2024.

Promised a pickup from Waynesville to the Asheville airport. Stopped returning texts and calls when…read moreour group asked for a status update. Got a vague answer after several calls. Very unprofessional and unreliable behavior. I would recommend a more reputable service in the region.

The customer service I had was exceptional.The representative Noah is who I recommend if you have…read moreany concerns with your reservation or want to encounter anybody with a positive attitude on a busy Saturday. He made sure the vehicle that was given to me was the right fit for my accommodations and even when returning the vehicle he made sure that I was still satisfied.

Got to the Greensboro counter and there were several folks behind us. Guys were pleasant at the…read morecounter however we are waiting for 30 minutes for a car to get assigned. Never had this happen before.

I flew into GSO yesterday and picked up a SUV from Dollar. When I finally got to the car, I noticed…read moreit was dirty, but I didn't have time to go back in so I figured I would call them while driving to my destination. You can't get a real person so later that night I messaged them on Facebook and sent images. I was told I would need to go back to the closest location -which is the airport. I wanted to talk to someone so that I wouldn't have to wait in line again and explain but no- I now have to wait for them to open and then spend over 2 hours of my time traveling back to the airport, stopping for gas to make sure it's right as I picked it up, getting inside the airport, talking to someone at the counter and hoping I can get a clean car, and then driving back to my destination. This is a huge inconvenience and I'm sure that they will offer no reduction or compensation for this. I will not rent from them again ( or Hertz or Thrify or anyone in their group) and I will stick to Enterprise from here on out.

This place takes your money in every way that they can. Terrible customer service, and they…read morebasically charge you 250$ for having pets. If there is even 1 pet hair in the car when you return it prepare to pay 250$ for a 2$ vacuuming service.