Dr. Strauss is such a talented doctor. She operated and removed a bone spur quite a few years ago…read moreand I haven't had any issues since then. Dr. Strauss also recently treated my wife as well. Just a very nice practice in which you can get great care for you foot and ankle issues.

i had a very disappointing experience with the woman working up front!! she has short hair and…read moreglasses. she was incredibly rude and unprofessional during my visit. her tone was dismissive, and she made me feel like i was an inconvenience rather than a patient. first impressions matter, and her attitude left a very negative one. i hope management addresses this, because no one should be treated that way.

When I tell you to not go to this doctors office, as god as my witness don't. i could tell you the…read moreentire visit in all of the nightmares that followed but i would like to share the one that's most important...neither his nurse or dr.nellas washed their hands before handling my foot issue. Think of all the feet he's touched who have : fungus ingrown toenails athletes foot to name a few

I met Dr N as he began practicing with Ortho C. Eventually he began his solo practice. He has…read morerepaired/performed countless procedures on my feet. It may be years between my visits, but I never see anyone else but him. He never disappoints, he always counsels me down the right path, and I am grateful for his guidance. A trusted medical provider and a value to the Charlotte medical community!

Extremely rude receptionist!!! There is absolutely no excuse for someone who greets you to be rude…read morewhen you ask a question.

first visit only saw a P.A. then took 5 weeks to get…read morescheduled for MRI another 2 weeks to see doctor whom gave me 10 minutes avoid this place !!

I am submitting this review regarding my recent service experience with Ryan Foot and Ankle,…read morespecifically related to office and billing processes. In April 2025, I visited the Ballantyne office to purchase a new set of orthotic inserts. This was my second purchase from this practice, with my first pair obtained more than four years earlier. My clinical experience was excellent. Dr. Glaser provided outstanding care, and I have no concerns regarding the medical treatment received. The issue relates solely to billing and administrative handling. I chose to pay for the orthotics out of pocket rather than submit through insurance. I made two payments: an initial deposit and a final payment at the time I picked up the inserts. In June, I received a bill indicating a balance of $585. The statement showed three-line items: two billed to insurance and one reflecting my self-payment. After reviewing the statement with the billing company, I was informed that the charges were coded incorrectly and required correction by the office staff. I contacted the office twice to explain the issue. After the first call, I believed it had been resolved; however, I received another bill. I called again and reviewed the charges line by line. On July 12, 2025, I received a voicemail from April (which I still have) confirming that I did not owe any balance. She apologized for the lack of progress, stated that the billing manager was addressing the issue, and confirmed that all outgoing statements would be stopped. Based on this communication, I believed the matter was resolved. On December 10, 2025, I received a notice indicating the account had been sent to collections. I visited the office during normal business hours, but the staff was unavailable due to doctors being in surgery. Subsequent phone calls on December 18, January 13 and January 16 resulted in incorrect extensions, redirection to another location that could not assist, and missed opportunities to resolve the issue. I did speak with a staff member named Cristina, who was polite and attempted to help but was unable to resolve the matter. I also contacted the collections agency multiple times. They reached out to the office, and I was later informed by Jamie that there was no record indicating the issue had been resolved. This billing issue has been ongoing since June 2025. Despite multiple phone calls and an in-person visit, the error has not been corrected, and I have not received follow-up communication confirming resolution. My concern is not with the quality of medical care, which was excellent, but with the administrative and billing processes that led to an unresolved error and an account being incorrectly sent to collections.

Back again. They have a new location (since my last visit anyway). It's still as pleasant as…read morebefore. Even though I don't want to have to get a cortisone shot regularly, it's my "favorite" medical facility to go to. I don't dread visits here like I may at some other medical offices. Dr Glaser is super nice and doesn't rush with you. I don't feel like just a number or that I am being pushed out the door.

Front desk lady Diane was rude, dismissive argumentative and ignores requests. She just said "They…read moredon't do that" and refused to try. He is sitting up front talking about the ninja product she's thinking about for the holidays with her colleague and was too busy to do any work was very upset when I asked her to check with the doctor since I was 15 minutes past my appointment time . Then she ended up slamming my $500 insoles on the counter hard enough that I'm sure they heard it in the back room. They charge a lot for the custom insoles and force extra appointments to pickup insoles that don't seem necessary. Old doctors have retired. Not sure I'll come back again....

(11/13/24) I should've listened to the other reviews about this place, but I thought I knew better…read more The only positive thing was getting a prescription for toenail fungus. The thing that I didn't like was the $287 charge to my insurance for cutting my toenails. When I went to my appointment today, the nurse wanted to put softener on my feet. I asked her why. She said that it was for cutting my toenails. I told her that I cut my own toenails. If I want a $300 pedicure my feet will be treated like treasure. The nurse left and returned saying that the doctor wasn't going to see me. Apparently cutting my toenails was the only thing that interested him, not the health of my feet.

Dr. Adler has treated my entire family for years with exceptional care. He truly cares for his…read morepatients and is very knowledgeable. We will continue to see him for many years.

DR. Adler was in and out of my last appointment so quick he didn't even do all the things needed to…read morebe done ! Now I have a couple of BAD splits in foot and call to get an appointment and tell the person that need the splits looked at so I don't get infected and then the routine foot care i normally go for (that wasn't done my last visit) She then informs me that since not the full 9 weeks since my last visit I would have to pay the full amount for the visit ?? Medicare will pay IF a medical issue NEEDS attention ! Since the buy out of this company they have really got money hungry and very slack on the CARE !!!! Good luck if you decide to see these DR's !!

I have never had an experience like that which I recently had at Charlotte FootCare Associates…read more It started off with me being charged double my co-pay, then proceeded with me waiting 30+ minutes before being seen by Dr. Lu, and went downhill from there. I've never experienced a doctor that was as dismissive as Dr. Lu, who raced through her "speech" about all of the negative aspects of my situation, without one positive or hopeful word of encouragement. Telling me multiple times my treatment would take at least a year. The worse part of all was that she left an open wound on my foot where she took a sample. I was advised prior that it would simply be the clipping of my toenail. This is extremely dangerous for me as a Type 2 Diabetic, which she knew. I will not be returning to this office for any future services, and I would recommend anyone considering Charlotte Footcare Associates, think twice if they care about being billed correctly and having a doctor that has some semblence of compassion and care for their patients.

I went to Dr Lu at the recommendation of a local nurse. She…read morehas specialized knowledge to deal with patients who have diabetes. She gave me a thorough exam and a good report and recommended I consider getting a diabetic pedicure. I followed through and made an appointment with Ms Rodgers. I've been back twice since & have decided to go on a regular appointment rotation to make sure my feet are being taken care of. I highly recommend this practice.

Dr. Lanier Came in the examining room with a smile on his…read moreface that reassured me that everything was going to be fine. He asked me what happened and I could barely talk because I was afraid of what was going to happen but again he reassured me I was in good hands and it didn't take long it was an ingrown toenail and it hurt so and now I feel so much better I truly Thank God for Dr.Lanier and may he continue to Bless you. Rosalind Warren

I've visited Dr. Basinger a few times over many years and always received excellent care. He…read morequickly diagnoses the problem but I never feel rushed during my appointments. His staff is friendly and helpful. I would definitely recommend Dr. Basinger to anyone experiencing foot or ankle problems.

My plantar fasciitis was treated with one visit. I'm back to running 3 days a week and no pain 1…read moreyear later!

Dr Quist changed my life. I had a botched ingrown toenail surgery on both big toes about 20yrs ago…read more The nails were growing down into each toe all around each toenail. I finally reached out bc I was tired of dealing with the constant pain and removing them. He removed both big toenails and was the sweetest and most down to earth Dr I've been to. Would HIGHLY recommend! A+++