I had the absolute worst experience with Thomas Moving. I'd like to preface this by saying we've moved A LOT. We are very familiar with using movers and how things should go when done right. I called on 08/04 to schedule my move for 08/15. It was a two minute phone call as I explained we were moving a 3bd 2bth house two hours away. The only questions asked by him were if I knew the price ($120/hr) and if I wanted more than two people. He had me text him the two addresses, and that was it. In my text, I specifically asked if they wanted to see what needed to be loaded (most companies do) and if there was anything else to note before the day of my move. They said "ok". No further questions. The day of, they were an hour late due to "trouble with the truck". Come to find out, the truck was just a uhaul they were renting. Then, the guys that were moving us (who were fantastic by the way! Shoutout to Milo and Preston!) did not bring enough straps because "the crew was split, and they had the rest of the straps". When the other two boys arrived it was determined that they would not be able to fit all of our belongings in the uhaul. This included a motorcycle I inherited from my father who passed- a very sentimental item to me. There were other odds and ends such as tvs that we realized wouldn't fit either. Mind you, I asked if they wanted to see what needed to be loaded before they came. One of the boys comes out to our porch and without introducing himself just says "are ya busy?" and proceeds to say they won't be able to take everything. My husband and I protested that it wasn't our fault, and they needed to figure it out. The boy became very hateful saying "well then you need to pay for another crew/truck, they aren't going to move your stuff for free" and I continued explaining that was NOT our fault and they were unprepared, not us. He continues to have an attitude and says "it's not gonna happen" and mumbles other stuff under his breath and then just leaves the house entirely. Not appreciating that interaction, we call the main phone number and my husband explains that this person was really rude to me and that they needed to figure out how to get our stuff moved without charging us extra because this was on them. The guy on the phone keeps insisting to my husband that they won't be doing anything unless we pay extra and when I get on the phone, I realize the guy is the one who was just at my house being hateful. I asked to speak to his boss- come to find out, he's the owner! So this guy comes to my house, is rude to us and does not accept any fault for the situation with a "sucks to be you" attitude, does not even introduce himself as the owner, and then leaves his crew to deal with us while we're upset?? What kind of person does that??? The two guys loading our stuff even offered to take some of our belongings in their personal vehicle to help us out (something the owner should have done). They did end up getting the bike on but it was a tight fit- but we had to go back for the rest of our stuff (an suv and truck bed full of stuff). I've also asked three times for a receipt for the payment I made to them ($1600+) and have received not one response. This boy is playing a very risky game dealing with peoples items and money like this and being a total jerk about it. DO NOT do business with this person. All he is doing is renting out labor, and they are NOT a moving company! Bite the bullet and pay extra for two men and a truck- I wish we had!!! read more

Thomas Moving - Movers Near Me

See all

I hired these people to move my son. After going to the apartment, they turned and left without a word. I wrote a very bad review. I was wrong. After seeing the apartment for myself, I would have done the same thing. I am very sorry for writing that review and hope I have not caused them to lose any business. If I could delete the previous review I would do it in a heartbeat. read more

Great communication! Prompt! Quick moving! Cared for my items like they were their own! Easy process! Book this company! Thank you for a great move! read more