Just the fact that they responded and are willing to do the repair. They suggested that we brig the…read morering in for a true estimate

Lady clerk (older woman) would absolutely not let me speak to the jeweler about my diamond wedding…read moreband although I could see him behind the glass window working. Same result from the manager Davis - I was not allowed to speak to the jeweler although he was allowed to change the battery on my Movado watch from behind his window. Trust me - I'm sure he didn't know that I was denied the opportunity to speak to him- from both the clerk and Davis, the manager. Perhaps they receive a commission on repairs that they order? My ring has 3 diamonds totalling 3.5 carats and 4 smaller accent diamonds totalling 1 carat total. I thought that the ring snagged on my clothing so I immediately brought it in. Davis told me that all 3 settings holding the 3 diamonds on top would have to be replaced because I shouldn't "take chances" In losing any one of the diamonds. She further stated that that was the only way that they would do the repair. The cost of this was $400 per setting for a total of $1200. Long story short - within a few weeks I went back, receipt in hand because new battery in watch stopped working 3 times. Jeweler did come out and put the watch on a tester that showed the battery was working at 100%. Watch is 20 years old - I couldn't argue with the battery test! I did inform him that Davis would not let me speak to him about my diamonds' settings in my wedding band and upon his examination of the 3 settings he told me the ring was fine. No rough edges - no need for repair! He was very polite and very knowledgeable but he lost me when he told me how knowledgeable Davis is regarding repairs.SHE IS NOT A JEWELER! I don't think it's too much to ask to speak to the jeweler before I commit to a $1200 repair! Might I add that I was the only customer in the store both times that I went in. My thanks to the jeweler for his assistance and very friendly demeanor while saving me $1200 for an unnecessary repair! So glad Davis wasn't blocking the way to get to him on my 2nd trip in! The older woman that was there the first time and tried to block me from seeing him on my second visit but I wasn't hearing it! 5 stars to the kind and knowledgeable jeweler, 0 stars for Davis and the older lady that never got up off her chair behind the counter.

Outstanding and professional service. Took in a watch for resizing. Highly recommend.read more

I just got my engagement ring resized here. The owner (I am so sorry, I cannot remember his name)…read moredid an amazing job. I can't even see where it was cut to make smaller. I am beyond happy with the job, and the price. The owner wanted to make sure the company I got my ring from didn't already do free resizing which I thought was very considerate and genuine. Really nice guy and really fantastic work!

Absolutely the most rude jeweler in town. Came in to ask questions about diamonds and he refused to…read morehelp answer any questions and just said he can't help or give me any answers. Just denied, denied and denied. Asked him if he could help me understand the difference from sales from 2010-2021 and he said he could help me and didn't know. I asked him how long he has been in business since, and he said the late eighties yet said he couldn't tell me anything about the business and prices. I thankfully went down the road and had a greater and sweeter experience. Not worth going here. Only want your money not to help in education. I wish I would have listened to other people's reviews before stepping into this soulless business.

2015 me and my future husband at the time wanted to look for wedding bands we walk in the store…read moreasked to look at some ring and they wouldn't let us even see the rings out of the case let along touch the rings. 2021 I received a watch for Christmas and it broke I sent my husband to the store so see if he couldn't purchase a pin for the watch I broke and they made him feel uncomfortable yet again ! They question him on how he obtained the watch he had on !?! He only asked about a pin for the exact same watch. But I guess it's our fault we wanted to spend money at a store that doesn't like BLACK PEOPLE! Thanks Zales for treating us the Right Way !

Best jewelry store I have ever been to! I have been a loyal customer since I was a teenager. The…read moreemployees and owners are always so helpful and the work and inventory is quality. Also repairs are done fast and inexpensively. Would recommend to anyone!

Excellent and fast, pricing was reasonable Very Courteous,…read more thorough, and expedient Convenient

Had my wedding band expanded here three years ago. Moved out of state since. It broke at the base…read moreinside ring finger, where they cut it. Learned from my new jeweler, that it should NEVER be cut there. Instead, it should be from side to side. Very disappointed to learn McKenzie's did a horrible job with my repair that only lasted three years. I now have to pay another $300 to get it fixed properly. Shame on you! I should have taken a picture of the break, but it's already at the jewelers for repair.

Such a great gift store...from jewelry to candles to holiday decor! Great selection and they are…read morealways willing to gift wrap too!

I bought a pillow using my birthday coupon from Red Tulip. I went exchange it for a different color…read moreand I was told I needed to pay the difference! I don't like returning items but I've never had or heard of this before. I won't be going back.

We went in to have my engagement diamond re-set into a better setting and ended up having a custom…read moresetting made by one of their jewelers. It is absolutely stunning. I was more than a little nervous leaving my diamond anywhere because it is a really nice one with amazing fire but the new setting absolutely does it justice. I could not be happier. I was also really interested in the other items this store sells. You'll find jewelry there that is not the same old same old as all the other jewelry stores in Nashville, the kind that you normally would have to mail order. This store is a hidden treasure in Nashville!

Visited today with my partner to pick out an engagement ring. We knew we only had time to go to one…read moreplace today and I knew if I only had one shot I wanted it to be AJ Martins. We found the most beautiful 40's Ruby and Diamond ring that was recommended by Dustin and we couldn't be happier

Trendy trunk always has the best gifts. The staff is always pleasant. And let's be honest you…read morealways leave with something for yourself too.

Super cute store that has about anything you're looking for. Great for friend gifting or giving…read moregifts to those from out of town. Candles, jewelry, baby items, just an eclectic amount of gifts and items to shop from. And they gift wrap!

This place was great. When I first walked in Robin was at…read morethe counter and greeted me right away. As I made my request Robin went to the back of the store to inquire if they in fact had what I was requesting in stock and unfortunately they did not. (At first) So a bit disappointed, I did however have some interesting trinkets that I wanted her to look at and possibly tell me what they were. She obliged, and in the meantime a man emerged from the back room with exactly what I had requested! I was so happy! They were great to do business with and hopefully I will see them again soon.

This store has transformed in the last few years from a Jewelry store to a beautiful boutique!…read moreWhile they still carry estate jewelry and other fine jewelry, they now have awesome costume jewelry, home decor and gifts, a skin product line, baby gifts, a cool bar display, frames, Metal signs, some clothing and lots more! Oh, and the sea sponge soap? It is amazing! New things are always popping up in there. They have any different price ranges as well. Around $5-$10 on the low side (some gifts and jewelry) but they also have some beautiful handmade wood items (mirrors, a cool, vintage looking table) for over $1,000. Also, check it out during the holidays... BEAUTIFUL decor! You will be inspired! Definitely stop here to buy a gift before you go to Target (they will even gift wrap it for free, for you last minute shoppers)! You won't be disappointed!