I had a hole in a pipe in my water heater. From the time the technician arrived, he was on his phone the entire time. What should have taken no more than 1 hour, took several hours since he was on his phone. He went out to his truck several times, still on his phone and carrying on his conversation, I could hear him talking. When he was finished, he went out to his truck "to write up the bill", after some time, maybe 10 or 15 minutes, I had to go out and interrupt him since I had some place to be. I was charged almost $400 for him to make the repair. I would never use this company again. He did the repair, that is why I gave the company 1 star. However, I had some other work done soon after and relayed the situation with my water heater to that person, and the person who was doing other work, looked at the heater and said that there was still a small leak. He fixed it with no charge. I would not recommend Thomas Byrd Plumbing to anyone. read more