I apologize for the mistakes in my original review. I was so quick to share
the experience w/the world that i not only got a name wrong, but made
some horrible grammar mistakes that i want to correct now. Following is
my original review w/corrections:
I DON'T DO REVIEWS, because i honestly think that most businesses do
a pretty good job of customer service...as every business should if they
want to stay in business. But then u have those few businesses that stand out.
I have at least a few dozen dentist much closer that i could have went to;
however, my veteran's group recommended that i make the 50 mile drive
to Thomas.
My experience was/is ( with absolute honesty ) life changing.
I went online to read a few reviews before i went, and saw that a couple of people weren't very happy with their experience.
But now, after my own experience, I say this: Is there anything that's perfect?!
My experience in the beginning certainly wasn't. I imagine that all/most
dentist depend on outside labs to do support services. And that's
something they CANNOT control... as with what happened in my case.
My whole treatment plan was blown up with the lab finally coming back
and saying that they couldn't do it because mine was "too periodontally challenging"...lab's words, not mine.
( And believe me, i'm not even upset at the lab. My mouth [ because of accidents,etc ] was a junkyard.)
But it was what the staff & doctor Thomas did next that my experience became almost unreal.
They refused to just let me walk away without doing something. I only had a very limited amount of money and was hoping to at least get some cosmetic cover up.
How Tanya, and Doc Thomas pulled off what they did next i will never know, but they put together a treatment plan for me that was ( trust me ) beyond my means.
Perhaps they thought the lab was being a bit unfair not wanting/being able to do what should have been done.
So, they took my chevy budget... and gave me the Lexus treatment. They ordered full ceramic permanent bridges for all my my missing teeth, and didn't stop there.
The doc then had Diana and Kathy ( aka; Leno ) go to work on the other half of my junkyard, and what the two of them did was nothing short of miraculous.
Telling u, you wouldn't believe me...u have to see it.
When u come across a business that is owned and staffed with people who are that compassionate/caring u tell the world.
So for me, i can look past a little wait time ( which i've never experienced ) or a little smudge/stain on the wall... because at the heart...the core of what they do, and what they are, transcends all of that.
From Sheri w/that great smile, and all the gang at the front desk, and to all the support staff in the back...my thx will never b enough.
My best to Thomas and ALL read more