We have been loyal customers of Nelson Landscape Company since purchasing our home in 2020. Every…read moreyear we've ordered mulch from them because they've always been reliable, provided excellent customer service, and delivered quickly and seamlessly. Until this year, we had nothing but positive things to say. Unfortunately, our most recent experience was completely unacceptable and has left us extremely disappointed. When we called to order mulch, we were told the credit card machine was down, so we couldn't pay over the phone. We were informed that paying the driver upon delivery was an option. We were also told the mulch would be delivered the following afternoon and that the driver would call before arriving. I stayed home all day waiting for the delivery. At 4:20 p.m., I had to leave briefly to pick up my child from daycare for a 4:30 pickup. Shortly after, I received a call from Nelson Landscape stating the mulch had already been delivered. The employee who called was rude, disrespectful, and immediately demanded payment. They insisted I had been told delivery would occur between 4:00 and 5:00 p.m., which was never communicated to me. Had I been given that information, I would have made other arrangements. When I asked if I could provide my credit card over the phone, I was told no one was in the office to take payment. I then asked if I could simply call back the next day to pay by credit card. Instead of receiving a reasonable response, the employee said, "Whatever, I don't have time to deal with this," and hung up on me. After years of being a consistent, reliable customer, this level of customer service was shocking. The interaction was disrespectful, unprofessional, and completely unacceptable. We understand that mistakes and miscommunications happen, but there is never an excuse for treating loyal customers this way. Given the way I was spoken to and the complete lack of professionalism shown during this interaction, we can no longer support this company. It's incredibly disappointing that after years of loyalty, one employee's disrespectful behavior has completely changed our opinion of a business we once trusted and happily recommended.

We ordered compose and got delivered top soil. I told him my…read moredriveway is really narrow, he said he will deliver with 2 small trucks, but still come with a big truck. The result is my gutter got damaged. Don't believe what he said.