1. Things Remembered

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    Sanford, FL

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    Things Remembered

    5.0 (1 review)

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    12 years ago

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    Orange City Jewelers - Custom Jewelry and Repairs

    Orange City Jewelers

    3.4(23 reviews)
    8.1 mi
    •$$

    Jewelry store is under new ownership and it shows! They have beautiful merchandise, and really fair…read moreprices! I am more than happy with my upgrade!! I even ended up getting my husband a new watch! If you need a gift, or a gift for yourself this is the place to go!

    ZERO stars if I could:…read more I have not encountered such poor customer service in quite some time--likely because I generally choose not to frequent establishments that operate in this manner. My husband and I stopped in while waiting for the rain to pass and decided to inquire about having his Cuban link chain appraised. A young woman with long dark hair approached us to "assist." When we asked if we could have the chain appraised, the exchange went as follows: Customer: Can I get this appraised here? Employee: Yes, but I just work here. So no, I can't do that for you. Customer: (confused) Okay, so then how does an appraisal work? Employee: The jeweler. He's the professional, and he does that. And I told you he wasn't here. At no point prior to this did she inform us that the jeweler was unavailable. Instead, the interaction came across as dismissive, unprofessional, and unnecessarily rude--leaving the impression that she had no interest in earning our business. Establishments should be mindful of the staff they place on the front line, as one poor interaction can easily discourage potential customers from ever returning.

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    Maitland Jewelers - Ring set they cleaned for me.

    Maitland Jewelers

    4.3(17 reviews)
    12.3 mi
    •$$

    My parents have been customers for years - they had all their jewelry and wedding bands custom made…read morehere - and always raved about the service and quality of work. When it came time for my own engagement ring, I strongly encouraged my now fiancé to purchase it here. Sadly, he did not listen, but I did buy my wedding bands at Maitland Jewelers. First, they inspected my engagement ring, and shared with me the unfortunate news that it was broken. They told me that they could not touch it but instructed me how to get it fixed at the original place, of which I was incredibly grateful. Nothing they had in stock looked good with my engagement ring, but they ordered in a few styles for me to try, that we mutually picked out of a book. When those came in, I didn't love them either, but we ordered a few more to build for a custom piece. They turned out beautifully and I am over the moon happy with. I cannot wait to actually wear the band! I also had earrings custom made out of diamonds from a ring that belonged to my deceased father. They also turned out beautifully and I cannot wait to wear them at my wedding. They ladies who work their, their gemologist/goldsmith - all absolute delights and experts at their craft. I cannot sing their praises enough. If you are on the market for ANY kind of jewelry, or need repairs, I 100000000000% suggest you visit Maitland Jewelers.

    I am so grateful to Sylvia and Carl at Maitland Jewelers! I wanted to get my engagement ring and…read morewedding band cleaned as it's been almost four years since I've had them professionally cleaned. Since I drive by Maitland Jewelers all the time I decided to call and see if they could clean them even though they were not purchased there. While I was on the phone with Sylvia I remembered I had a necklace, also not purchased there, that needed repairing. The necklace, from my wedding, is incredibly special to and I was heartbroken when a few weeks ago the chain broke. However, I realized that I had a second chain from when the original jeweler messed up the inscription. But I couldn't figure out how to get the chain from one pendent to another. Enter Maitland Jewelers. Sylvia quoted me $30 for the repair, and let me know that they wouldn't be able to do the repair until after Christmas. Perfectly reasonable since it's probably a very busy time for them. Not only did they clean my rings for me at no cost, but the jeweler, Carl, was able to move my necklace chain from one pendant to the other while I was there in the store. And because it was a quick and easy fix he did the repair at no cost. My experience at Maitland Jewelers, how kind they were, and how they made me feel meant so much to me. I will absolutely go back to this store when I next need a gift for myself or someone I love. Thank you, Sylvia, Carl, and the rest of your team! Have a very happy holiday season!

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    Maitland Jewelers - Ring set they cleaned for me.

    Ring set they cleaned for me.

    Maitland Jewelers - Necklace they restrung

    Necklace they restrung

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    Things Remembered - jewelry - Updated October 2026

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