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Things Remembered

5.0 (1 review)

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12 years ago

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Orange City Jewelers - Custom Jewelry and Repairs

Orange City Jewelers

3.3(22 reviews)
8.1 mi
•$$

ZERO stars if I could:…read more I have not encountered such poor customer service in quite some time--likely because I generally choose not to frequent establishments that operate in this manner. My husband and I stopped in while waiting for the rain to pass and decided to inquire about having his Cuban link chain appraised. A young woman with long dark hair approached us to "assist." When we asked if we could have the chain appraised, the exchange went as follows: Customer: Can I get this appraised here? Employee: Yes, but I just work here. So no, I can't do that for you. Customer: (confused) Okay, so then how does an appraisal work? Employee: The jeweler. He's the professional, and he does that. And I told you he wasn't here. At no point prior to this did she inform us that the jeweler was unavailable. Instead, the interaction came across as dismissive, unprofessional, and unnecessarily rude--leaving the impression that she had no interest in earning our business. Establishments should be mindful of the staff they place on the front line, as one poor interaction can easily discourage potential customers from ever returning.

This was a confusing experience. Previously I went here to have a watch band adjusted and the guy…read morehelped me out and gave me good service. This time it was a full 180. I came in looking for a watch band replacement from what the factory gave me. The woman working did not want to help in anyway. Looked at my watch and told me nothing can be done I have to order from the original manufacturer. Then she showed me a curve and said this was the problem. It turned out all the information she told me was wrong. That curve had nothing to do with it. I knew she was telling me crap info and after going to a different jeweler they confirmed she was wrong. The other establishment helped in every way this business failed. She seemed cold and unwilling to help in any way. She seemed more interested in getting me out the door than providing any assistance. Congrats this business is blacklisted. Please keep looking in the four towns area. There are better jewelers to shop with.

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Orange City Jewelers
Orange City Jewelers
Orange City Jewelers - Come Visit our Showroom

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Maitland Jewelers - Ring set they cleaned for me.

Maitland Jewelers

4.3(17 reviews)
12.3 mi
•$$

My parents have been customers for years - they had all their jewelry and wedding bands custom made…read morehere - and always raved about the service and quality of work. When it came time for my own engagement ring, I strongly encouraged my now fiancé to purchase it here. Sadly, he did not listen, but I did buy my wedding bands at Maitland Jewelers. First, they inspected my engagement ring, and shared with me the unfortunate news that it was broken. They told me that they could not touch it but instructed me how to get it fixed at the original place, of which I was incredibly grateful. Nothing they had in stock looked good with my engagement ring, but they ordered in a few styles for me to try, that we mutually picked out of a book. When those came in, I didn't love them either, but we ordered a few more to build for a custom piece. They turned out beautifully and I am over the moon happy with. I cannot wait to actually wear the band! I also had earrings custom made out of diamonds from a ring that belonged to my deceased father. They also turned out beautifully and I cannot wait to wear them at my wedding. They ladies who work their, their gemologist/goldsmith - all absolute delights and experts at their craft. I cannot sing their praises enough. If you are on the market for ANY kind of jewelry, or need repairs, I 100000000000% suggest you visit Maitland Jewelers.

I cannot say enough great things about Maitland Jewelers. The staff alone would be a reason to…read morechoose this business, but that's probably not why you're looking for a jeweler. The In-store selection is curated so that they probably have what you're looking for. And, if you don't know what you're lol for, they can help with that, too. Or maybe you know EXACTLY what you want - they can order or make it. Regardless of your situation, they've got you covered. Now, back to the staff - Elin, Carl, and Carol provide such outstanding service that you'll remember exactly why it's better to shop small. The whole team is friendly, knowledgeable, and professional without ever being pushy. They're the best!

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Maitland Jewelers - Ring set they cleaned for me.

Ring set they cleaned for me.

Maitland Jewelers - Necklace they restrung

Necklace they restrung

Maitland Jewelers

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Things Remembered - jewelry - Updated May 2026

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