WORST customer service ever. They do not answer emails and were difficult to reach by phone, their website is a joke. Dropped off personal items to be embroidered in SEPTEMBER... called in NOVEMBER for a status update and was spoken to so rudely by the owner that I immediately drove and picked up my items. They were not completed or even started. Heaven forbid as a customer you ASK a Question... the owner accused me of offending his "integrity". He must get questioned alot.... he clearly has some issues. Take my advice... I don'y often bad review any business...THIS one deserves it and does NOT deserve your money. read more