I called made reservation with Ashley for next day. She explained cancellation policy and services…read more However, after viewing reviews,I was skeptical so I wanted to cancel massages and keep pedi/mani but she said I would be charges because within 24 hours. I didn't understand nor really agree with it so mom an I went ahead and got the works. (Swedish massages,pedi,mani) I was a little irritated when I arrived but left happy and relaxed. My massage therapist was Sandra, my mom's massage therapist was Usheka. Both catered to our needs. They asked questions about our needs. Will definitely request these two every time. Nail Techs: Kenda and B.J. Did a great job on our toes and nails. These ladies are professional with superior customer service. The mani/pedi were great. We didn't want to leave. Check out Lady: Charity and Ashley were very nice and explained all of my questions regarding discounts and future services. Tips: Donot book unless you KNOW your going. You will get charged for services regardless within 24 hours but they do offer a voucher I believe if u cancel late. Also,I'm very big on customer service. The bad reviews on here about rude customer service,i dont think they are still employed. We didn't encounter any rude people. Give them another try. Great service and great work. You won't leave unhappy.

Service was great and the receptionist greeted us. It was for a birthday relaxation massage. Would…read morerecommend.

I had a hot stone massage and my first ever facial with Melissa and it was incredible! She listened…read moreto my preferences and gave me the best massage I've ever had. The facilities were spotless and the jacuzzi/sauna/steam room were an added bonus.

I booked last minute and was able to get two services close together and use the spa facilities…read morein-between. I got a massage and a facial. Melissa was wonderful for my facial, loved her. Eric did my massage, and it was hands down (pun intended) the best massage I've gotten in 15+ years. The gal at reception was sweet and very helpful as well. Defiantly some well spent me time and worth it!

Great massage! I was a walk-in and they were able to get me right in! Hit all the spots in my neck,…read moreback and shoulders. Would recommend!

60 min full body massage was wonderful. Staff was friendly and place was very clean. They were very…read moresweet and took care of us.

Omg!!! One of the best massages we have had in awhile. Clean and professional. I will for sure…read morereturn again when in Louisiana.

Great place for couples massage! Love it My husband and I went for an anniversary date. He fell…read moreasleep, I was entranced by how relaxed we felt. I have fibromyalgia, so this was amazing for my nerves!

Went to the Bellmeade location yesterday for a facial (stress relieving one) and saw Mary. She…read morefirst waxed my eyebrows for me and then did the facial. The location itself isn't very spa-like or quiet (looks more like a hair salon - this is why 4 stars instead of 5), but I loved Mary! My skin felt amazing after the facial and my eyebrows looked great-she really listened to me about the brows. She's the quiet type (fine with me!) and won't be super bubbly or talk your ear off, even before and after the treatment. I wouldn't mind seeing what the other location is like, but would probably only do that if Mary works there too. I'll be back to get the dual exfoliation facial. Thanks, Mary!

I think this may have been my worst pedicure experience to date. my tech was rude and short when…read morespeaking to me. My pedicure water bowl wasn't working half the time. I asked to move to another chair and was ignored. I asked her msmy other questions about my polish being old, etc and she never responded to anything I asked. She moved my too soon and my nails messed up and she acted upset she had to redo them. I was then moved again to drying station and I tried telling her the drying fan she put me at wasn't working and she argued with me. I had to get some other employees to check and it was infact broken. She never came back and checked on me. I had to go get her again and tell her it was infact broken. She then moved me another fan. I then noticed something had blown onto my nail from the fan. She once again never checked back on me. I had to get another nail techs attention and show them my nail. Instead of taking the polish off and redoing it, they scrapped it off and put more polish over nail making it uneven and ugly. I was told it would take to long to take it off and do it over. We also were never offered drinks or anything during our visit. However, I heard other nail techs offering their customers drinks. To be labeled as a higher end salon, and your prices being more than many others, you would expect a better experience and service but that was not the case. I thought we might be have been offered a discount but nothing was offered although I told the receptionist that we had a horrible experience. We were highly disappointed and will not be back.

Was eager to schedule a massage . When I arrived, a neighboring business owner informed me that the…read morebusiness has been closed for some time.

Hi Mahogany, I purchased 3 60 min massages for $99…read moredollars with you over half a year ago. Your phone has been disconnected for quite some time and I can't seem to get a hold of you. Can you please contact me ASAP to either book those appointments or exchange a refund? Thank you, Analisa 415-785-7995

My husband and I made an appointment for a couples massage. This company DELIVERED the BEST…read moremassages ever! Located just across from the Racetrack. Super clean. Nice music, and AMAZING masseuse x2.

They need to have a receptionist. The lady kept getting interrupted during my massage. She would…read morestop what she was doing to answer the door or phone, she was texting someone while working on my back. I will not be going back to this establishment.

We loved Jeannie and the Skin Station, that is until she allowed Larissa to speak on behalf of the…read morebusiness. She oozes with lies and it is sickening to see Larissa represent a woman like Jeannie with deep roots in faith, honesty, and helping the community begin to tarnish that reputation. Few examples - Larissa comes out and compliments my wife on losing weight...then tries to sell her on the ultrasonic liposuction...fast forward a few minutes later when my wife asks her something specific about a past treatment, Larissa says "I don't remember everyone that I treat, I don't know." Oh really...how did you know she lost weight? Next we get to the price argument. Jeannie ran a special, just like she is doing now on groupon for a full body laser hair removal for $499. Larissa won't hear of it. She claims there is a doctor she needs to pay. Or that laser costs $1200 minimum. Compares Bossier to Dallas. Uses choice words to make the customer feel like a liar. She even goes as far to say that Groupon made an error and she demanded they take the ad down (untrue, since I am close friends with Eric and Rich...co-founder and current CEO respectively, and a quick chat uncovered this lie). Groupon is going to flag The Skin Station and reach out to the 63 customers who bought the Extra Large Area coupon to verify Larissa "turned them away" as she claimed. Hopefully this was the only true thing she said meaning a permanent ban from Groupon due to breach of contract. Jeannie needs to keep Larissa secluded to the back room on the laser and keep her away from any type of customer sales interaction. You never know who she will lie to and the adverse impact it will have in the long term. Get someone honest to represent the business and I am sure you'll recover.

I have never had anything done to my face ever so I was a little nervous about getting a…read moreHydro-Facial, after coming to the Skin Station I will be back! She was so comforting and talked me through everything! I will be coming here more often!

Booked a Friday evening 6pm 60 minute massage with Jennifer - she was great! Nice to talk with and…read moregave a five star massage making a wonderful relaxing evening wrapping up my stressful week. Great experience- I'll definitely be booking again soon!

Oh My Lord! Every time I go and get a massage they get better and better. The young lady therapist…read morehas been a therapist for 10+ years and she is so comforting...I mean she's professional and her own ambience is comforting. I get a full body massage and she focusses on target areas that I request. I know the body massage is great but when the therapist massage your hands and your body just go into relax zone then yes you have a great therapist... I literally need to take a minute and sit in my car to regroup to drive. I'm sorry I can't remember the therapist name but I ask for her and now she's my regular therapist...The place is very clean the bathrooms are clean and the greeters are very nice and friendly... I would recommend this place to anyone in need of a great massage.. I know I went under the sleep radar a couple of times and apologized if I made any noises She was very nice about it and we laughed.. Thanks For being the Envy of the all massage spas..