When we booked this, we originally accidentally booked a non climate controlled unit. The…read moremanagement worked with us to get us a climate controlled unit same day! We have been very happy with their helpfulness and willingness to work with us. We have had no problems with our stuff at all. The units are very nice we feel like our stuff is very safe here. I highly recommend them. I especially love their app and that I don't have to remember to keep a key on me!

From the owner: Climate controlled (heated and cooled) and Basic Self-storage Units in Columbus Indiana. We are…read morelocated on the west side of Columbus. We use access control and security cameras to keep your stuff safe and secure. The entire rental process is available online at our website.

HORRIBLE, NEVER PICK THIS COMPANY FOR YOUR MOVE. I wish I could give negative stars, but Yelp…read moreforces me to give 1. My parents used this company for their move from Columbus. They were to get a 24 ft truck and instead, 2 16 ft trucks arrived. The movers reassured them that the items they packed would be sure to fit in a 24 ft truck. Alas, AFTER the trucks arrived in Indy, my dad got a call that their items would not all fit and asked him what things they could remove to donate. My dad had to then decide on a few things and agreed to get rid of a bookshelf, 2 chairs, and a long ladder, that he was hoping to keep, but had no choice since the truck was already in Indy. They also forced him to pay an additional $900 to keep other times that weren't going to fit, but he didn't want to give away. If he had wanted to keep all of his items, then he would have had to pay an additional $1500. If they had originally showed up in Columbus with the correct sized truck, all of this could have been avoided. The move story gets worse. When their items arrived at their new home a few weeks later, over $3000 worth of items were missing that they never consented to them throwing out, including two coffee tables, a queen bed, 4 chairs, and other boxes of items. Some items have been in the family for many decades and we will never get them back. My dad has sent multiple emails but still hasn't heard back. Very disappointing and made an emotional move even more heartbreaking. Edited to respond to your comment: Of course you don't have an account with my name, my parents used your company. My dad's initials are QJ and he emailed already. He finally got a response today that offered him a Goodwill receipt and that's it. Horrible.

I had them remove a bed at one location and a bunch of moving boxes at another. They were on time…read moreand fast.