On visiting your establishment we expected to have a nice family meal as we have had before the refurbishment. It seems the paint fumes have warped the previously helpful staffs minds (it was lead after all that brought down Rome)
We made it as far as our first round of drinks, when disaster struck. Our Android bar lady person had a right monk on and served us a glass of wine with a smooch of red lipstick on the side. We are usually ok with buying lipstick from the nice Avon lady and don't expect lipstick to be served as a bar snack. When we asked for a clean glass, we failed to ask properly and therefore had the glass change, but the wine remained the same. The new glass had something that we can only hope was snot and not carcinogenic Android love oil. When this was once again, very politely brought to the bar lady's attention, she took it back and finally identified the only remaining clean glass available with once again the same wine. My sister who usually doesn't say boo to a goose pointed out that perhaps an apology or a smile or some other form of positive verbal or non verbal communication would be helpful.
We then found that Android bar lady is equipped with a speech synthesizer . Much to our amazement, voice recognition also seemed to work. She told us not to be so rude, we pointed out that we are the customers and a clean glass and an apology is reasonable.
We then requested a manager, she was abrupt and unhelpful and did nothing to make us feel listened to or valued. Bar lady told us to f**k off, with at least two managers present. Managers made excuses for dirty glasses and said our expectations are too high.
We eventually had a refund and our family reunion was ruined. We then had a lovely meal with lovely staff at the Harvester. read more
