The girl working the front desk during check-in and checkout was amazing. She was friendly, welcoming, and made a great first and last impression. Unfortunately, the rest of our stay was pretty disappointing.
We stayed for six nights, and our room was only cleaned once the entire time, even after requesting housekeeping multiple times. We were told someone would come up and take care of it, but it never happened. We also had to ask several times for towels.
When we called again because we still had not received them, the employee made a joke saying, "maybe you don't deserve them," and then told us it would probably be better if we just came down and got them ourselves. The comment was unnecessary and came across as rude, especially since we had already been waiting and had to follow up multiple times for a simple request.
The front desk staff member who helped us at check-in and checkout was wonderful, but the lack of housekeeping, poor follow-through, and that interaction with another employee really affected our overall experience. read more