Our family placed our mother in Grace Senior Living expecting basic safety, dignity, and…read moreresponsible oversight. Instead, what we experienced left us heartbroken, frustrated, and ultimately fearful for her wellbeing. We had multiple meetings with management about her care plan, her daily needs, and the fact that she was a known fall risk (she was a dementia memory care resident) We made her needs very clear, repeatedly. Yet her care plan was rarely followed, and vital information was not passed down to the staff, or completely ignored by those who were supposed to be caring for her. Watching this play out time after time was devastating. Our biggest struggle was with management. Our interactions with Kim Briley, one of the owners, were discouraging and dismissive. Instead of responsibility or solutions, we were met with excuses and comments that made us lose confidence in the facility's leadership. She told us directly that many of her staff were lazy, improperly trained, or didn't have a high school education. She also made the comment that "they can't be watching her 24/7," which felt like a complete disregard for the fact that we were paying for supervision, safety, and adherence to her care plan -- especially given her being documented as late stage dementia and a fall risk. Amid the chaos, a few staff members stood out for their genuine compassion: Jessica, Tiffany, Colette, Christina, and Kiera. They cared about our mother and tried their best despite the lack of support and structure from management. They were the few bright spots in an otherwise deeply disappointing experience. The breaking point -- the moment we will never forget -- was when our mother fell and fractured her hip. In our view, this was preventable had her care plan been followed and communicated properly. After everything we had voiced and tried to address, this outcome was devastating. Obviously there was an ambulance ride to the ER followed by surgery and rehab. We removed our mom from Grace immediately. Not once did Kim reach out to check on Mom. Another disheartening find was learning that the facility is not even licensed by the State of Michigan! This only added to the pain and regret we felt. We trusted Grace Senior Living with someone we love dearly. That trust was broken. Based on our experience, we cannot and will not recommend this facility to any family seeking consistent safe, reliable, or compassionate care.

We've had such a wonderful experience with Grace Senior Living. The facility is beautiful, always…read moreclean, and has such a warm, welcoming feel the moment you walk in. What really stands out are the activities--there's always something going on, and it's clear they put real thought into keeping residents engaged, active, and social. My mom genuinely looked forward to participating and always had something fun to talk about afterward. Most of all, the staff is incredible. Every single person we interacted with was kind, patient, and truly caring. You can tell they don't just "do a job"--they really care about the residents and treat them like family. My elderly mother was very happy during her time there, and as a family, we felt so supported and at ease knowing she was in such good hands. I'm very grateful for all the amazing people at Grace Senior Living and everything they do every day.

A facility focused on genuine caring and a respect for the elderly, which is what we all want for…read moreour loved ones. Very recently my mom passed at Sunrise at the age of 87, and the tears were flowing with the family and the staff which is why I used the word "caring" above. There was obviously a strong connection between the team and her (and my dad) which is not something you read in a contract, nor can it be fabricated. The foot soldiers are solid and do a job few of us want. Also, upper management does everything it can to make sure financial and daily needs are meeting expectations. In closing, my 91 year old father is still living at Sunrise and when asked if he wanted to explore other options he emphatically stated "NO".

I love this facility! The staff is awesome - really take the extra time in caring for their…read moreresidents and many of them have been there for 20+ years -wow! Mgmt is really engaged and work hard to take care of their staff and residents. I recommended them to family friends last week and I'm looking forward to seeing them move in!

I couldn't have been happier with this Assisted Living Community! My mom was there for nine months…read moreuntil she went to heaven in June(24). The entire staff was so sweet and caring for our whole family, esp mom! The food was nutritious as well as delicious thanks to their Chef/s Michael and Ken! The activities were filled with Art projects and Music! We would arrive at different times and found mom cared for! The staff was caring and understanding for our whole family, especially my mom Rose! Many many Thanks to the entire sweet staff! We won't be strangers for your many special events!

The aesthetics of Waltonwood are appealing and many of the caregivers are angels. The food is…read moredelicious and lots of activities are offered. I think Waltonwood used to be top-notch but I think it's slipping. Maybe the caregivers are not compensated enough or maybe they have too much work to do because you could wait forever after buzzing for help for someone to come in and assist you. It's just not what it used to be.

Waltonwood Senior Living truly stands out. Aaron and the entire marketing team are…read moreoutstanding--professional, responsive, and genuinely dedicated to supporting families during important transitions. From the welcoming environment to the beautiful amenities, including the pool, everything is thoughtfully designed. The food is absolutely incredible, thanks to Chef Nik and his exceptional culinary talent. As a senior move management company, Real T Simplistic confidently recommends Waltonwood Senior Living to any family seeking quality care, comfort, and an elevated living experience for their loved ones.

I highly recommend this place. This is my dad's third stay here, and we've had another positive…read moreexperience. Yes, sometimes you have to be patient because the nurses are very busy, but the majority of them do a fantastic job and truly care about their patients. A special thank you to Nautica, Cindy,Alexandra, and Desmond for the outstanding care and compassion they showed my dad. I also can't say enough about the physical therapists, Dawn and Mariah. They were absolutely incredible and bent over backwards to make sure my dad received the best care possible and was comfortable every step of the way. Thank you all for your hard work, kindness, and dedication. It is truly appreciated by our family.

Bringing patient in today for rehab post op. The reviews were great so I am hopeful the care will…read morebe as expected. Bianca Allor for patient Dennis Howes

My Mom is there and the care is excellent. The Staff ratio is 2 caregivers to 10 residents (at this…read moretime.) The food is excellent and I eat there 1x month. They check her pants every 2 hours. There is a lot less turnover and the staff is very kind to my Mom. They give her lots of hugs and play with her multiple times of day. She enjoys music so they make sure she has music in her room every waking hour. She used to get cold a lot but they are great about putting on socks, shoes, undershirt, shirt, sweater and pants. I recommend them.

Our mother was a patient/resident at the Stonegate Health Campus in Lapeer, MI from mid November…read more2023 to her passing in late March 2024. Early on she was a pretty demanding patient, confused and unable to do anything herself. The staff as well as the contracted care team were exemplary and professional to see she got the best care possible, eventually she felt like she was family and loved by everyone. I visited my mother twice (from outta state) and was allowed to stay with her 24x7 while I visited. I told my wife and the Stonegate staff that if I needed to be put in a healthcare facility I would move back to Michigan, the care was that good!! I wish I could remember everyone's name but unfortunately, I cannot. TEN STARS and MORE to the ENTIRE team at Stonegate!! Chester Levi Wiegersma and Family

My parents have been at My Doctors Inn for about 6 months now. They moved in after my father became…read moretoo much for my mother to take care of. They couldn't be happier. The physical facility is very nice. The atrium reminds me of a Ramada Inn. It's bright and very clean. Their room is on the small side but adequate for their needs. The opportunities for them to get involved are many and varied. Everything from documentary screenings to day trips to, of course, Bingo. The healthcare workers are polite, respectful, and responsive. There is a cruise director type person who gets to know the residents and tries to invite them involved in activities they might like. I was visiting for a week from L.A. and was so happy my family found this facility.

At first I was impressed at how the facility looked, how it was run and how it looked in general…read more But...... as time went on and the day to day routines were noticed first hand, I developed a different outlook. Don't get me wrong though, this facility does have a lot of positives. The front reception desk personnel are friendly and informative, most all of the staff from the aides, med techs, nursing, maintenance, housekeeping, activities etc. are friendly, helpful, attentive and knowledgeable. It's a clean facility with a nice home type feel for their residents. It's very nicely laid out and is very comfortable looking with lots of features like their Mainstreet area with plenty of tables and chairs and a calming waterfall to enjoy when visiting and eating with your loved ones. There's a library and an activities room, a fireplace with chairs to sit by the front entrance, a spacious dining area and multiple chairs and couches in the hallways and much more. The laundry services were spotty when it came to replenishing towels and washcloths. I asked twice for fresh sets for my family member when they were there for a short 3 week respite stay and both times I was told there weren't any. I was able to see inside the laundry room one day when the light were left on and they were definitely backed up on doing the laundry. So I finally brought in a washcloth and towel from home a couple of times. The food seemed so-so, but I can't attest to anything first hand. This was through the resident's own words as I asked day to day while making small talk with them as to how their meals were. The med techs that pass out medications aren't real knowledgeable as to what medications treat what conditions. This lack of knowledge could have been very serious for my family member if we hadn't noticed that they didn't receive some very important medications. We talked about it with the head of nursing and hopefully this type of thing won't happen with another patient. Fortunately it all worked out but still it could have been a very serious issue. I overheard some of the staff a couple of times talking in the elevator about their frustrations. I was surprised that they talked right in front of a family member. I found that to be unprofessional as it should have taken place in the break room or off the clock. The last thing that didn't sit well with me was when my family member said their goodbyes to the staff and got a snide 'see ya' as they walked on past without saying a nicer goodbye. This wasn't the way I wanted my family member to remember their brief stay. It comes down to just being more professional and polite. All in all, I know no place is perfect in every aspect and especially nowadays, keeping any place staffed is a big problem. With a few tweaks as far as the laundry linen shortage, teaching the staff to be more professional and not to discuss residents in front of family members and how to be nicer in general, and lastly teaching the med techs a bit more as far as giving them some quick lessons about what medications treat what conditions, this facility would earn a higher rating from me. Again, these are just my observations from only 3 weeks out of the year, but important ones all the same.

Beautiful community with great common rooms for lots of stuff to do for seniors. Great staff and…read morecaring individuals that treat the residents like they're own loved ones. They have all the services that a senior could need now and in their future. Only need to move once I make this home! I would definitely recommend it!

My mom has been a resident here for 3 1/2 years. The staff…read morehere truly care for the residents and their well-being. They go over and above to meet your expectations and address your every concern