My husband booked me a haircut here after the birth of my son as a treat. I loved the result, and…read morebooked another cut although i'm not sure that I would go back now after my second experience. The first time I arrived and was asked had i not received the message left for me, 'the girl who was booked to cut my hair was off ill'? I checked my phone, my husbands and the home phone although there was no message on any. However, as I was already there one of the Directors cut my hair, into a gorgeous style and i was only charged £15 for the cut. I was also given a booklet of money of vouchers to use on subsequent visits. I rebooked, with the Director, for around eight weeks later. I arrived to find the salon was still closed, so i had a bit of a wander around the Metrocentre to give them time to open up and get started for the day. When I returned, I was informed that the Director booked to cut my hair had 'rang in sick that day' so again my hair was cut by someone different! I didn't mind this although i was not told of the level of training that she had and so was not aware of the cost of the cut. I was expecting to pay around £35 as their website states the cost of a cut and finish by a Principal is £32. On making my payment I was charged £50, the girl behind the counter asked me if i had brought my vouchers as this would have saved me some money although I had forgotten to take them. The only way I can see that it could come to that cost is that they charged me for a cut and finish at £32 and also a shampoo and style at £18. Despite on both occasions the hairdresser booked not being available, my hair has been cut and i have never had to wait longer than 5 minutes for this to be arranged. Whilst the haircuts have both been fabulous and i was offered tea, coffee, biscuits and magazines throughout them I have really struggled to work out the costs of this salon. They don't appear to be very easy to work out and since I have been twice and haven't yet had my hair cut by the person that I had booked with I think i'm going to try elsewhere.

Pretty terrible. Had a very quick trim where she ran the straighteners through and took probably an…read moreinch off, took no more than 10 minutes and charged me £32.50!! If you're looking to get robbed then this is the place for you.

Had my hair done by louise today. Im absolutely shocked at the service. Iv used regis alot and…read morehappy with all the other lasses but today was terrible. Iv never had someone so rough and all i can say is i was robbed. Absolute torture my head is still throbbing. I was left a long time with the bleach on and charged £171 for short grey hair. From pulling my hair putting the highlights in to scrubbing the toner in which litterally felt like a nail scrubber digging into my head. I wull never use regis again.