On November 1, 2011 @ approximately 7:38PM, my sister, my nephew and myself went to Vitamin Shoppe in Bakersfield (5300 Stockdale Highway, Bakersfield, CA 93309 (The Vitamin Shoppe)), which is 29.2 miles away from my home. I am a loyal Vitamin Shoppe customer and have recently moved here from Northridge, CA. I used to shop at the Vitamin Shoppe off of Tampa and Nordhoff and never had a problem with the customer service there.
At this particular Vitamin Shoppe, I am not familiar as to where the usual Multivitamin I purchase with no Iron is located and no one offered to assist me so I proceeded to browse through the store. My sister had never been there and I was telling her to purchase her vitamins from this store as opposed to GNC because I personally found your product of higher quality. As we were browsing my two year old nephew grabbed a box of "Happy Pills" because of the smiley faces on the box and was showing his mother. She grabbed the box from him and put it back on the shelf where it went.
I wandered off to the Women's Health section to look for my Omega-3 and Multi-Vitamin with no Iron as I am allergic to Iron. As I did so my sister and my nephew followed me and the store associate by the name of Debbie came to inquire about the toddler's mother. My sister stated she was his mother and Debbie stated you need to watch your son he is "dropping everything and destroying my inventory." My sister said, "what is he dropping, he hasn't dropped anything, I have been watching him and everything he has grabbed from the shelves I have put back where it goes." Debbie proceeded to argue with my sister and state look at him he is grabbing things. My nephew at this moment is pointing at a white bottle of Vitamins. He was not destroying anything nor dropping it. I said to Debbie, "Really?" Debbie says, "Yes, look at him, he is grabbing everything" My nephew at this point has stopped touching the bottles of vitamins because he is intelligent enough to understand this woman is upset about something.
I proceeded to say, "Okay, we will just leave then" Debbie said, "That's fine." She pranced off to her register in a very angry fashion. I asked a male sales associate for her name and he provided that to me and I also asked them for the store number, however they did not provide that to me. I had to go to the cashier and tell Debbie to write her name down along with the store number for me please. She did not do so and I simply grabbed a business card that was located up front and left the building.
I am sad to say that I will no longer be shopping at Vitamin Shoppe as this was completely inappropriate and disrespectful on her behalf. She will forever be known as Debbie the Downer. read more