Devin was a great help. Showed me multiple strains and gave recommendation. Very helpful.read more

Amazing experience, positive energy! I love the staff. Took me right away. Had multiple variations…read moreof items for you to chose from! Great prices!

LeeAnne was the bomb! She's extremely knowledgeable, attentive, and clearly passionate about what…read moreshe does. She made the whole experience smooth and enjoyable while making sure everything was done right. If you want someone who will truly get you together, go see LeeAnne. You won't be disappointed!

Horrible customer service! The manager wouldn't honor the price on the website, but replaced the…read moreitem with one half the size and half the strength and acted like she did me a favor! It's a shame too, because everyone else was really cool, but I spent 15 minutes showing them the problem with their website and got screwed in the end. I guess they're more concerned with the bottom line than taking care of their customers.

Order all the time.. delivery service times aren't accurate at all. I've had to wait up to 4 hours…read morewhen I was told 60-90 minutes. This happened several times to me.

They NEVER HAVE WHAT YOU WANT AND, on hold , (established customer) for not less than 15 minutes…read moreKYLE SUCKS HARD! they dont give the discounts they claim they will. They dont NEED your money.... so why behave like a respectable business ???????????????? and by the way,,, u get it,.... when they are so inclined............ God forbid u think they forgot about you and call back.......... I only ordered SATIVA and only got Indica ar Hybrid. THEY DONT CARE WHAT YOU ASK FOR, just sell it at a big $$$$$$$ for substitutes and assume you will stay quiet because its shamefull. LIARS but great delivery guy for the last order i would ever do there again

The Ann Arbor store has NOT had my online order ready twice now. I made my order on a…read moreSaturday...they acknowledged receipt of my order on the same day. I did not get confirmation that my order was ready until later on Sunday. So, today, Monday (one day later) I went there to pick up my order and they had dropped it from their system because evidentally I only have 36 hours to p/u an order or it gets dropped. By my calculations, since it wasn't ready till Sunday and I picked it up on Monday, I was within only 24 hours post email notification to pick up my order. NOBODY at that store was the least bit apologetic. I told them I still needed my order. A female let me in the 'sales' area. She said absolutely NOTHING. I expressed that I did not understand why this order was dropped. Again, she said nothing. After I paid she basically walked away. I asked her if she thought an apology was in order and she said "No, I'm not going to apologize." REALLY? She is a young person with a huge attitude, dressed inappropriately for the workplace, and total lack of professionalism. I will NEVER go to that location again. I suggest to EVERYBODY that you choose another business to give your money to. Don't use Lume!!!

Best vapes in the area! The Gold Label live resins are 5/5 stars Nigel 2as a knowledgeable tender…read morethat offered a couple great recommendations from our desired profile.

Second time I've gotten a defective Elfbar here. I would just recommend shopping somewhere else…read more EDIT: My friend has also now gotten a broken elfbar here. It keep happening

I regularly go here. Easy in and out to purchase smoke/vape products. The staff is awesome--very…read morehelpful and friendly. Well stocked with everything you could need.

Hands down second to none the best dispensary i've ever been to! Not the largest store but the…read morequality of the flower is unmatched. Very happy!

The service was adequate. Selection seems ok…read more I had bought a couple of eighths that were listed as a premium sativa bloom product. So, so bad. Barely any high. Stay many many miles away from product that is named after their own store. Lesson learned.

Budtender didn't know what sales were there was a flyer on the counter for a deal and it was not…read morehonored. Literally sat there for almost 20m trying to figure out different flower and ended up getting a refund because she didn't honor what she sold me.

So, Ann Arbor has quite a few marijuana shops. I'm not sure why anyone would be surprised. I wish…read moreI could go back and talk to my 20 year old self on my trip up to Ann Arbor to visit my brother when he was an undergrad. I would say, "young Rohan, in exactly 40 years, I'll be returning to Ann Arbor to see a football game. Yes, I will one day graduate. And, I will go to this legal ganja dispensary and buy a gift for someone here. Legally." I imagine my younger self will say "Old Rohan, I'm worried that we got senile early." Anyway, it did happen, and this is a very nice place, it's the only place in all of Michigan where people are wearing masks and keeping a safe distance. I ordered ahead of time which made the transaction quick, though there really wouldn't have been a wait anyway. Open late, easy parking. Nice packaging. The usual prices. You know, I should also tell my younger self that in 1996 Northwestern would be the Big Ten champions and go to the Rose Bowl, that in 2016 Donald Trump would be elected President, and to invest in Monster Beverage Corp in 2002 to see if the Butterfly Effect is real.

This Sunday it was very peaceful and comfortable to shop. We arrived an hr after they had just…read moreopened. No rush r no pushing, it was a blissful shopping day! They had everything in order and clean. Definitely a nice experience and all the staff were cheery peppy and helpful parking was also a bliss! It never happens before so that is why I am so happy to share!

For the first time ever we tried the Tire Center at Costco. Purchased 2 new tires almost 3 weeks…read moreago & scheduled for installation (as required). Were told tires would arrive "in a few days". After I didn't hear back, I called. Tires were still not in. A few days later they called to say tires had arrived. (3 weeks later) Dropped car at 3:30pm was told they would finish 1 hour to 1hour & 15 minutes. An hour later I received a call to say they'd just pulled car in. Were told in addition to the 2 front worn tires that both rear tires were "damaged" - one with a nail and the other with a tear in side wall. I know it sounds crazy, but an automotive place had just serviced the car as well, I glanced at but never saw this damage prior to dropping off the car. Also felt like this was quite a coincidence that the 2 "best" tires with tread were now "damaged" and also needed to be replaced. No accusation here just suspicion. Costco suggested we buy all 4 new tires at ticket price of about $170 each. (For a 2009 Honda accord so not the biggest tire) The situation felt off/odd - so I phoned my partner. My partner Recommended we keep to original plan and have them replace the two (rear) damaged tires now in place of the 2 (front) worn tires. We asked if they would place the 2 new tires on front while replacing the damaged since vehicle is front wheel drive; they said "no" they couldn't do that because.....? 2 different people told me 2 different reasons why they could not do this. Two hours later I retrieve the car but also voiced my concern about longer than anticipated wait time, the apparent attempt to upsell us, & discrepancy regarding why. I have mixed feelings because Costco reportedly is maintaining its DEI policy (vs many other retailers who backed down) But I couldn't help wonder whether I would have experienced same treatment had I : 1)been a man 2) been not a Black or BIPOC person 3) been a white male. I appreciate that the tire center manager was nice and tried to assure me of honest best practice. The customer service manager, though, had a much less concerned and more nonchalant attitude. I didn't name any names here but YELP - should I?