This review covers just this company's property mgmt entity and nothing else…read more
If one is looking for a place to live, in Grant County, WA, you have a choice of options. Most will be found on the Internet and include Craigslist.org among others and Windermere property mgmt. I came upon a listed property on their website and this is what I endured and was subjected to with three employees I had interactions with.
My experience dealing with employees of this business goes back to Aug of 2025. One thing seems abundantly clear, their employer, Windermere, it appears they don't offer PD to their employee's which would explain the lack of CM and CS that was clearly NOT in evidence among those I dealt with. PD = Professional Development CM = Communication skills CS = Customer Service skills
Of the three employees I had contact with, the first one, she would only use E-mail and nothing else to communicate. The 2nd employee, I had but a brief conversation via telephone and she just reiterated what the first employee had said in a msg to me. As for the 3rd employee who I later was told was running this office, he managed to use both E-mail and the telephone to converse with me.
After submitting an application, ten days later and an employee is asking me "the CUSTOMER" if I could contact my rental reference(s) and ask them if they received this company's Rental Verification Form. Huh? Like, isn't that your JOB?!?! So I did and by the end of the month and my application had been approved.
What I wasn't told and wouldn't find out until Oct 6th, my application, was it the first one submitted and/or approved? Apparently not for on this day and I get told the property has been offered to someone else!
Never able to reach this employee [Ms G] by phone, I speak to another one who just confirms "we don't hold properties" but she mentions a similar rental and will have the person who manages it give me a call. So now I'm on to my 3rd employee and eventually he realizes, the 1st employee, she never let me know that I was the 1st person to submit an application and one that was approved. And now she's offered the rental to another party!
Long story short this 3rd employee, Mr. F, he moves my application back to the original property I was interested in.
Fast-forward to the middle of Nov and I move my belongings into this rental but return to my previous residence to clean it up and out. At this time I'm sent a msg from a Ms. G, an inspection report regarding the property. If I come across any other issues I can reply to this msg.
So returning the last wknd of Nov, 2025, and I reply that I've come upon a couple of issues. I hear nothing from this employee Ms. G and so I reach out to the 3rd employee I've had contact with previously, a Mr F.
Despite being told I could simply reply to the previous employee's E-mail if I come upon anything else not listed in the inspection report, Mr F lets me know "you need to use the tenant portal." Okay, fine. I then proceed to let him know that I would like to replace my garbage can for it has a large gash in it.
Mr F barks back at me, "WE DON'T DO THAT, WE DON'T DO THAT!!! You need to call such and such trash company. Does he offer a phone #? Well, of course not.
I then make mention that while swapping out a 3-wire plug on my dryer for a 4-wire connection, I noticed as I was about to insert this plug into the electrical outlet meant for a dryer, ALL four screws that hold the faceplate in place, they're loose to the point you can see them all sticking out! So naturally, I took a slot-bladed screwdriver and tightened them all down.
Upon hearing this bit of news, Mr F starts screaming at me, "TELL ME YOU DIDN'T, TELL ME YOU DIDN'T?!" "I'm like, huh and what's with the verbal ABUSE on ME?" Then I realize, "he wasn't paying attention to what I had just said!" So I explain to Mr F that I'll repeat what I just said, but much more slowly this time. Now he understands what I'd said but doesn't say anything more.
During our telephone conversation, I make mention that it seems as if he's always got one foot out the door when he responds to me. By this I mean, he replies to my E-mails or calls me back just before the COB. Mr F, with his reply, he let's me know, "I work 24/7." Right, and that's why you couldn't provide me with a telephone # for the trash company earlier in our conversation?
I also let Mr F know that an employee of his, a Ms G, it seems she wanted me to reach out to my rental reference(s) and ask them, "did you get the rental verification form I sent you?" I'm the customer, correct? So why am I getting asked to do something that's part of the employee's job?
Hearing what I had just said, I expected Mr F to offer up an apology to me. WRONG! Instead, Mr F snaps back at me and replies, "Hey, you got the property!" What he stopped short of saying: What the *uck more do you want?"
Disgusting behavior ALL around which I did not deserve !!!
