Melinda and her husband are absolutely lovely people. I did a meet and greet with her and my dog…read moreappeared comfortable and was already playing with her pups, which is why I proceeded to work with her. I have dropped off my dog with her several times now and I think about the 4th visit or so, my dog knew where he was going and jumped out of the car and made a beeline to her front door, tongue out, tail wagging. He likes to cuddle with her which is an excellent sign because there are only two people he loves to cuddle with: my husband and my father in law. She will also send pic updates as able, which always brightens my day. She is so flexible and easy to work with. I trust her with my little one!

I agree with the other reviews. Melinda is a sweetheart, and she loves my dog. I would HIGHLY…read morerecommend her. It is a home sweet home for my dog Noah, and he has so much fun with the entire family. Cannot say enough good things about this daycare and overnight care.

Kellie D. is an amazing physical therapists for four-legged babies. Kellie spent nearly 2 hours…read morewith my dog and was so caring and attentive. She gave me a full evaluation and a very detailed gameplan to get my puppy back to 100%. Kellie's evaluation was less than 1/4 the cost of the UT evaluation.

Dan is terrific! We never have to worry when we go out of town because we know Dan will be there to…read morecheck on and feed our kitties. He is reliable, affordable, and makes the entire process super easy. We feel incredibly fortunate to have found Hooves and Paws!

Dan has been our "Pet Whisperer"since 2016! We have had a wide variety of critters over the years…read more Dan went well above and beyond to take care of all my babies especially Ace. Although I have had many sugar gliders over the years Ace was my first. Dan took Ace for walks with the dogs, had a special diet, steam baths, and had to administer medication. Which is not easy with a tiny little exotic pet. Dan has had to syringe feed baby bunnies. I'm excited for him to meet our ducks Lunch and Dinner! Thank you Dan for the peace of mind knowing my babies are well cared for throughout the years!

I needed to take my cat in because I noticed something happening with his eye and volunteer…read moreveterinary Hospital was close by and we were looking to switch because we wanted to find something closer. From the moment I brought my cat into the exam room they were extremely aggressive with how they handled him. They were holding him by his neck the entire time, and he was screaming and flailing around. The vet tech was holding him so hard that his hair was coming out and instead of just letting him go to calm down, they continued to hold him by his neck up in the air and make it worse. I have never in my life experience something like this. I have another cat that I have taken to Central veterinary Hospital off Mill Road and I've had wonderful experiences with how they treat my cat and are so kind and gentle. I left this place today in tears because of how they handled my cat.

I have been going there for 25+ years and have always had the best care for my animals. The staff…read morehas always been more than kind understanding.

Was told my dog required hospice and had days to live. That was almost 3 months ago. Not happy…read moreabout the fire drill and emotional toll that has cost us.

Super friendly, helpful, and gentle with both cats and dogs. Would definitely recommend.read more

I was so grateful for the women here. I have been in Tennessee for a while and with the pandemic…read moregetting worse I was unable to travel home. Thankfully they helped me and got my two babies in before the Stay at Home order was placed. They did a great job grooming them! They listened to what I wanted and the concerns I had. I have two special needs babies so I don't take them just anywhere. I would definitely recommend A Cut Above Grooming Salon for your pets needs.

Tammy and staff has been grooming and boarding our dogs for years. I trust them completely. Our…read morefur babies love them, too.

We wholeheartedly recommend Dr. Alyssa Widener, who has cared for our dog for the past couple of…read moreyears. Words truly cannot capture what an exceptional veterinarian she is. Her professionalism, expertise, and genuine kindness are extraordinary, and the entire staff reflects that same level of excellence. Her follow‑up, communication, and clear instructions have always been outstanding. We feel truly blessed to have found her and Embassy Veterinary Center in Hardin Valley.

Our dog was enrolled at Embassy Veterinary Center, Emory Road location, for 2 1/2 years. We used…read moreVeterinary medicine care, boarding, and daycare. In the not-so-distant past, our dog was spending time at daycare. In the early afternoon, I received a text message from an employee (not management), stating an employee attempted to physically redirect my dog from humping another, and my dog bit them. The message included, "I discussed the incident with management and your dog is no longer welcome at daycare". With such an accusation as this, I was astounded that Laura/Officer Manager chose not to call me and offer a face-to-face discussion. Rather, I received such an insensitive update from a staff member, via text. The next day, I spoke with Laura via telephone regarding Embassy's dog bite policy. From the onset, her lack of professionalism and disrespectful tone toward me, spoke volumes. She flippantly responded, "I don't have the policy at my fingertips, I cannot recite it verbatim, and policies frequently change". The following day, I spoke via telephone with Mandy Swartz/Operations Manager of Emory, Westland, and Lenoir City locations. I asked valid questions; what time did the alleged bite occur, who was bitten, was medical care rendered, were there any witnesses, what type of training did the employee have, how long have they been employed, what part of my dog did they physically grab to redirect him, did anyone review the daycare yard camera footage to get a clearer understanding of the incident? Of those inquires, Mandy Swartz told me; the employee chose to remain anonymous, no skin was broken, no blood or fluid noted, and no medical care was rendered. Further, she stated the daycare yard camera does not replay footage. Why have it in place then? None of my other concerns were answered/resolved. In an effort to substantiate my concerns, I sent a detailed email to Mandy Swartz. A week or so went by with no reply; I sent the email a second time. Again, she made the conscious decision to ignore me, the consumer. I called the Westland location and left messages twice with staff, and again, she lacked moral courage to reply. In my humble opinion, reviews are intended to provide honest feedback on businesses in which potential consumers may be interested in. Before my husband and I enrolled our dog at Embassy Veterinary Center, Emory Road, we read reviews, spoke with neighbors, and this business seemed reputable. Unbeknownst to me, several of the 5-star reviews submitted were by Embassy employees, to include the Operations Manager, Mandy Swartz. Additionally, management responded positively to the employees reviews. This practice is unethical, deceiving to the consumer, and unprofessional, to say the least! These individuals who hold a title of management, have absolutely zero integrity. The incredibly high staff turnover rate of the front desk/daycare employees is a true reflection of the inept management, at so many levels. My husband and I are extremely grateful to all the employees who cared for our dog. Each and every day he was under their care, they displayed compassion, integrity, and always a smile on their face. They have all left this place of employment, and we could not be happier for them. Lastly, there are too many other daycare/boarding businesses in the Knoxville area to choose from. Embassy's number one concern is money, not the consumer or employees! Thank you!

Best cat care ever! We left for a week trip, and the cat specialist came over twice a day to care…read morefor our sweetie. She sent photos of grooming and playing with our cat, and also brought in our mail, and newspaper. We were very happy with the way everything looked when we came home, and our sweetie was happy, too.