Really happy with our experience during the holiday weekend, Saturday Dec 27. Worst possible time to go to any urgent care or especially ER. I looked up wait times where I could find them and 3 hours for Urgent care, 4 likely for ER. We were so pleased we were able to make a 6:00 pm appointment at the Urgency Room. They accept Medicare and we have BCBS supplemental. Check in was fast, not many in the waiting area. Chairs were SO comfortable, which mattered because my husband had sprained his back. We were called back quickly to a room (maybe ten minutes?), nurse came within minutes and she was so kind. Just lovely. Not long, doctor was there. So respectful and kind, really listened and explained recommendations. Just WOW. Nice room like an ER, btw, with a bed instead of examine table to climb up on. The doctor could check my husbands back from the chair, which helped rather than have to lie down, which would hurt. Ordered CT, a very nice and upbeat tech came, wheeled him down the hall. They came back so fast I thought the CT couldn't be done yet but it was. Doctor came not long after that, explained CT was all clear. Prescribed zip pack of steroids, nurse found us the address of a 24/7 pharmacy in Savage (Walgreens). Paper work checked out right in the room where we sat not long after that. We drove away a little before 8:00. Efficient, kind, happy staff, large, beautiful facility that must have quite the capacity considering we didn't have to wait for anything and the parking lot was full when we got there. Two pills later, my husband slept through the night for the first time in six days. Couldn't have worked any better. What a gift for us, and now five days later he is mended and walking, sitting, sleeping without pain. Went from screaming yelps to all better. Whew. read more

Called the other day to inquire about walk ins- the person on the phone had no personality on the phone. Her tone was flat and she just said well we take only serious things like strokes and heart attacks. I said pretty sure you don't take strokes and heart attacks and they would need a ER facility- I mean come on. Then she said well things like broken bones- I said anything else because online it does say you can do a walk in- then she said well bad stomach pains and then she hung up. Important to have people with the correct info that answer phones and actually give a shit about who they are talking too. read more

I was traveling for work in February. I experienced a medical issue I needed immediate attention to. I found this place and went straight there as soon as they opened. I didn't have an appointment but the ladies behind the front desk were incredibly kind and told me not to worry, they would make sure I was taken care of. I was taken into a room and seen within 20 minutes. The Dr. was great, took her time and very thorough. I was offered a snack, something to drink and even a phone charger if I needed it. My experience was amazing, and I would highly recommend The Urgency Room. It was very clean with very kind staff. It beats any urgent care or ER I have ever been to. They can do just about any tests needed right there and provide results promptly. read more

incredibly, incredibly slow. I was one of 3 patients that i saw come into the waiting room during my visit (9/23/25) and somehow still ended up spending almost 3 hours waiting around in the patient room. i came in for a strep test, told it would take 10 minutes to process, 50 minutes later i get my results. I then wait another unexplainable and egregious amount of time waiting for my prescription to be written! i felt like i was trapped in there! The whole time im sitting in this room for hours upon hours i am sweaty, achey, cold, and in pain. read more

Knowledgeable providers, fairly efficient service. Although the carpets had a number of gross stains from questionable body fluids on the carpet. read more

First rate service. I was driven from Roseville to Eagan as this location was recommended to me. I was taken in back right away and given great care. They wanted to make sure I was comfortable and had a blanket, water, etc. They explained things to me in terms I could understand and let me know what they thought was happening. Thank you Eagan UR! read more

I was nervous to come here because of all the bad reviews, but I had nothing short of a great experience. Was seen quickly, did all my paperwork in advance online, super respectful and efficient staff, and was out of there faster than any other hospital urgent care I've ever used before. Highly recommend. read more

7.13.2024 11:00 am Delilah & Tracy -we're both rude, sarcastic, smug, arrogant, and mean. They told me that my son had to sign to get his records from 7.12.24 8:30 visit; as an adult, even after I introduced myself as mom & court appointed legal guardian. I tried to explain that I have a folder with me & showed them his court appointed legal documents for guardianship. They both immediately started in with this "I feel threatened. My heart rate is up." I could not understand this "I feel threatened comment." You feel threatened because you need to be educated about court appointed legal guardianship ? I used NO profanities. I did ZERO name calling. I did NOTHING that could even have been perceived as "threatening". That is severe gas-lighting behavior. I asked for 1 thing. I asked for the x ray report of my son's abdomen. I had NO problems with ANY staff from visit 7.12.24 8:30pm. I have used Woodbury UR Multiple times for myself and both of my sons with ZERO issues or problems. Eagan front desk staff have been rude & smug on this occasion & once before so it seems to be this particular location. Does the Eagan front desk staff have any supervision? Do they run amok & behave however they want to and then make false accusations against patients/families? They had me fill out an ROI- for myself - and they took my ID for greater than 15 minutes. I filled out their paperwork and sat at the desk area. She asked if I was done. I replied yes. She said "I wish you would have told me that." - I replied, "I did not want to appear threatening." Before I left I asked if there were video recording of the front desk area. Delilah said -Yes. I said good. I am going to ask UR to pull that and review this behavior. She smirked and engaged with extreme rudeness (on video) "okay - yeah- great". Is this how you want your staff to treat people ? Gaslighting & saying they feel "threatened" as an excuse to be completely disrespectful like a petulant child? read more

The Urgency Room - Urgent Care Near Me - Eagan, Minnesota

This isn't a review - it is a warning to those that may follow. I don't want an apology, compensation or a 'promise to do better' All I asked was that someone more qualified than me to look at my eye and make sure nothing was still in it and it is exactly what I imagine a prison HEALTH CARE experience to be. Absolute worst, I even tried to leave at one point and the they caught me at the door. I will not go into the litany of "WTF" moments in my experience. I went in near agony with an eye injury. I was patient and polite. 4 hours later I was waiting at a Walgreens for a prescription that was never called in. In the mean time they literally treated me like a criminal. Like I scratched my own cornea while in a domestic with my self or through negligence and I deserved the pain. The nurse was borderline abusive. I was scared, in serious pain with limited capacity to see or even navigate and I felt bullied and interrogated and even at points - trapped. I raised two small children in the Midway area and spent more than a few nights in the ER at Regions where there were VERY sick and injured people and the chaos you would expect in a city hospital and was never treated this badly. Seriously, going there made things exponentially worse through the trauma I had to deal with. Not health care. read more

Terrible- new meaning to a doc in a box- surely they try to milk every dime out of insurance- simple seasonal sinus infection during the holidays- instead of providing relief and peace of mind to treat- wanted to refer to specialist(s) along with xrays- won't listen to patient and arrogant individual overthinking simplicity- wasted time read more

Now keep in mind this is a medical facility, so they do not go in order of when you arrive but on the order of who is sickest. With that being said, I was able to get in with in 30 minutes of arrival. They have an option to fill out the pre paperwork on your phone which is really great! I went in for a horrible swollen lymph node with sore throat. I was brought back into a room and the RN and PA saw me promptly! They were both friendly and the PA was great in taking me through the meds she was going to prescribe. I was only in back for a max of 15 minutes (again keep in mind how busy they can get) I was feeling sooo much better by the end of the night! Highly recommend! Great service, quicker than and ER, felt like I was listened to. read more

We took our 2 year old to the Urgency Room for fast breathing around 5pm on a weekday. It wasn't very busy and we got in right after filling out the paperwork. They assessed her right away and it did take a bit of time to see the doctor, but we were glad to have her initial assessment happen quickly. They were able to do an x-ray and review it very quickly, and gave her a treatment plan that helped resolve the issue. The doctors and nurses were really good with the energetic nature of a 2-year-old. The facility was also clean and up to date. We had a good experience here. read more

The Urgency Room (UR) is an In-network provider. My daughter was seen in December of 2022. The UR has submitted the claim multiple times and according to my benefits statement we owe nothing, but also nothing was paid by insurance. So I call to try to figure out what is going on. My insurance company requested additional documentation mid February (it is now the end of June!) and the UR has not provided the information needed because they "are behind on these requests". However, they are not behind on billing for services that would be covered if they provided the needed documentation. I do not like being made to feel like I am late on a bill, that I do not owe because someone has not processed the paperwork correctly. read more

Terrible experience - after driving myself while extremely sick so that my husband could stay home with our nursing baby I was told that the clinic wasn't taking any more walk-ins, despite arriving over an hour before closing and a completely empty waiting room. I explained the situation and pleaded with the nurse only to receive not an ounce of empathy or a single other idea of what to do/where to go. read more

This clinic has gone way way down hill! Visited today with my daughter who had intense 10 day long abdominal pain and while in the waiting room the nurse walkS out INTO HALL JUST OUTISDE OUR ROOM AND SAY and in the hall says to the dr who will see her FINALLY "Ok girl complaining of abdominal pain - and she is a "frequent FLYER" - (she is peaking so loudly right outside our room and this statement means she comes for no reason I assume looking for pain meds!!!! She has not been there for THREEEEEE YEARS and has NEVER asked for nor gotten pain meds! WE WILL NEVER EVER EVER RETURN TO THIS LOCATION THEY ARE COMPLETELY UNPROFESSIONAL - THE NURSE WAS BLOND WITH SHORT HAIR - BEWARE!!!! read more

I have asthma and get sick a lot. I get excellent care when I go here. Today I had a Covid test and chest X-ray. Thankfully those were negative and I just had a bad cold. The staff is very caring and competent. They have the latest equipment. I knew someone who went there a few weeks ago after falling and she also received good care. This place is more high tech than many urgent care centers I have been to. read more

The most hostile place on the planet literally no sense of urgency at all. Make you schedule an appointment just to make you wait an hour after your scheduled time. Also if you become impatient with that, the nurse will say "you can leave" read more

arrived 20 min early to my appointment I was called to the room after waiting an hour (60 min), to wait an additional 36min and counting... I'm probably still currently waiting as you read this. I just don't understand why someone who made an appointment in a timely manner has to wait over 2 hours to even be seen. front desk girl and the lady who brought me back have exceptional customer service however the wait is painfully ridiculous. hence the low rating when people are in pain and need help waiting 2 hours after the SCHEDULED appointment is in my opinion UNACCEPTABLE IN THE HEALTHCARE SYSTEM.......Reading other reviews of people being refused service because the clinic wanted to close an hour earlier doesn't sound too off from the hospitality SOME staff may posses from what I've personally experienced now unfortunately read more

We came in an hour before closing and were turned away, they were closing. There was one other patient in the waiting room and three cars in the entire parking lot total, yet they were"full". What a scam, don't post you are open to certain time and not see patient for the last hour. read more

I had an excellent experience at this office! I went in on a Sunday morning, was greeted by the office assistant/receptionist as soon as I entered the door. She quickly completed my paperwork and immediately took me back to a patient room where she completed my patient information due to privacy protection and protocol. Within two minutes after her departure, the nurse came in and took my vitals. He was nice, knowledgeable and efficient. Within two minutes after the nurse left the physician came in and completed a thorough assessment. He had an excellent bedside manner, was very knowledgeable and also efficient! Once Dr. Dolan completed his exam, they looked up my prior records and were able to quickly and efficiently prescribe me what my primary care doctor prescribed for the same problem (last year) - in and out! I would definitely come back here if I become ill again. read more

Very prompt .... I went online to request a video visit for an eye infection... I had a doctor video call me within 5 minutes of my request and 5 minutes later had a prescription sent to my pharmacy... very efficient and professional! read more

nursing staff and doctors were kind and took good care of me! They did all the right things for me!

I was registered and put in an exam room within 20 minutes of arriving. After 2 hours in the exam room, I had spoken with patient care staff for a total of 10 minutes of that 2 hours. It's one of those places that makes you feel like they're doing you a favor by seeing you for your medical concerns. They seemed to forget that I'm a customer paying for their service. Very rude staff and communication with patients is lacking in the extreme. Sent my concern in an email to the organization asking to not be charged for the visit because there was no resolution after 2.5 hours of me being there. Got a response from their medical director, an MD, who basically told me that everyone (urgency room type facilities) are having long wait times and that the care I received was adequat. I found it interesting that the medical director who responded to me made excuses for his organizations poor performance instead of trying to fix the problem. Seems to me that if there is a known problem with long wait times, someone like the medical director should be working to find solutions instead of creating excuses. Maybe being honest with patients at checkin about what they can expect for their visit as it relates to time would be a good first step. Do not waste your time with this place. You will be disappointed. read more

Incredible customer service here. Genuine care for patients. Very thankful for Bilani (apologies if name spelt incorrect!) at the front desk for providing 10/10 service even at the end of the day when I was having difficulties with the online appointment app. Thanks for all your patience. I recommend this clinic. read more

I liken this place to a For-Profit college. We last came to the Urgency Room in 2014 on Christmas because it was the only place open, and my son had strep. Anyhow, fast forward to tonight. My daughter has had a fever of over101 for a week. Tonight was the final straw. She's not eating, is lethargic, has a fever again. Since every other urgent care place closes at 8 on Sunday (the dumbest thing ever), we went to the UR. They were open! It was a nice place the last time we went. We get there, my daughter is distressed, is burning up, crying, in pain. I'm carrying her, very flustered because my baby is sick and I can't help her. I fill out the paperwork, go sit with my daughter and my son and am called back up to the desk where I'm told that I have an account in collections FROM 2014 in the amount of $250 and they WILL NOT SEE MY DAUGHTER UNTIL ITS PAID. So, since places like this are aiding in the capitalism of healthcare, my daughter isn't seen. They will not see my obviously sick child because I have a goddamned past due account. From four years prior. I work in healthcare and am so embarrassed that everything is about money and not about the patient any longer. The UR is obviously doing fine without my $250. Right now my daughter is in bed, still with a fever. I'm hoping that the ibuprofen kicks in soon and that she'll be ok until tomorrow when we can go to our clinic, where they'll see you even if you owe money. Like a clinic should. Because remember, you pled the Hipocraric Oath to care for patients. Not just to take their money. You should be ashamed that it's your policy to ignore sick patients over money. ***Edited to say, save your canned response. I already sent an email.*** read more

I went into the Urgency Room because I was having a lot of pain thinking it was my Sciatic nerve. So the NP wanted run some scans and confirmed the diagnosis as Sciatica. I told the NP I had been have severe spasms and muscle cramps for the past 24 hours and needed something to manage the pain. I did get prescribed a steroid ( 2 pills for 5 days) which has given me absolutely no relief. Being a holiday week I couldn't get into Allina Eagan which is why I went to the urgency center in the first place because I didn't think I could last and wait for an appointment with my regular Dr. When I called back to see if they could prescribe something for the pain, the gentleman I spoke to basically told me it was my tough luck and they wouldn't help me. They usually don't prescribe anything for Sciatica. Had I know that I wouldn't have had the scans in the first plane. I am a 61 year old grandma, probably have needed pain pills twice in my life, so I'm not a junkie looking for drugs... So basically I've racked up an expensive medical bill, learned nothing new, and absolutely got NO relief. They did take me into the rooms on a timely basis - but if you have anything more than a sore throat or flu - I would tell you not to waste you money and go to the Hospital ER or you own real physician and not a NP . I have never written a review before - but this upset me so much that I felt I needed to do so. read more

Disappointing check-in process to say the least. I walk in with a 10-year old child complaining of trouble breathing. I hand them a valid BCBS insurance card, a drivers license and a credit card, but Instead of reacting to a 10-year old's complaint of breathing trouble, they won't see her until the paperwork is done. That is their policy, as I was told several times. What happened to patient care being first? BTW, it was not busy at all. And, remember they had a valid insurance card, drivers license and credit card. If they would have said, "she seems ok right now, while we wait to get her in back, why don't you start the paperwork", I would have been fine. But, several times, they said they needed their paperwork done, and it was their policy. At this point another patient is called back, he stands up and says "why don't you take the child back first", (his paperwork must of been done, they took him back despite his request.). I wish I could have thanked him for his attempt. Finally we are in a room after about 15 minutes (most rooms are empty back here), when the nurse arrives, more questions, finally she checks my daughters oxygen level! Yes, about 15 minutes after walking in. Dad (me) feels better now. So sad, that a simple finger monitor isn't used on a child complaining of trouble breathing until the insurance is checked, paperwork is done and after 15 minutes has passed. More to come once we hopefully see a doctor. Been about 30 minutes now, daughter and wife are surprised by the continued wait too. Doctor finally arrived. OMG, the doctor was amazing (Dr. Anderson), Just amazing. Thank you Doctor!!! Intake process deserves a 1 rating. Doctor Anderson deserves a 5, or maybe a 7!! The experience with him has made me change my initial Yelp rating of a 1, to a 4, just due to Dr. Anderson's care and bedside manner, especially with a 10 year old. Thank you Dr Anderson. BTW, my daughter ended up being fine, maybe just anxious. read more

I have been seen twice at the UR in the last few months. The medical care has been outstanding, but their billing practices have been terrible. I have Medicare and BCBS. For both of my visits they have neglected to bill Medicare. I then get a notice from BCBS that they will not pay anything until they see what Medicare has paid. I then have to call the UR billing department to get them to get this step completed. They have my Medicare info on file, but they happen to not bill them. I told the billing department that I should not owe them anything between the two insurances. I was told that if they don't get paid by the insurances that they will bill me and I would be responsible. I think they are doing this intentionally. They are probably billing a lot of seniors who are then sending a payment in because they don't want to be negligent on a bill. In some ways it feels like a scam. I don't have this problem with any other medical practices in the Twin Cities. Again, the medical care has been great; their billing practices are terrible and need an overhaul. read more

DO NOT GO HERE. It is NOT cheaper than the emergency room. I was charged $877 dollars to speak with a doctor for five minutes of the nearly three hour I was there. My total bill is $1500 so far and I'm still getting charged for "diagnostic tests" none of which are marked or described on the bill so I don't actually know what it is that I'm paying for. read more

Never thought that I would write a review about my experience at an Urgent Care facility, but this visit warrants it. From the front desk admin to the Nurse Practitioner, everyone made my "not-so-great" experience needing stitches actually enjoyable. Thank you to The Urgency Room! read more

It is true, if you have an outstanding balance on a bill from them you will NOT be seen. It's better to go to an urgent care or ER instead of messing around with them. I know I won't be back. read more

Fast quality care by friendly and knowledgeable staff. Stopped in here while traveling to have some stitches removed. After a little confusion over insurance coverage, things went smoothly. The problem with insurance was on my providers end (UHC). We were in network, but my employers plan wasn't covering it until some research was done. Everyone I was in contact with was professional, knowledgeable and friendly. The facility is well supplied, clean and efficient. Thanks! read more

I came in last Sunday with head wounds. The doctor was nice and put 12 staples in to seal me up. However they missed a two inch gash just above my forehead!! It's now a week later and it's still wide open. The urgency room said they will not stitch it up without charging me and considering it a "new wound". I am appalled. The reason they missed it in the first place was because they did a terrible job of cleaning my wounds. Don't go here! They are amateur level at best!!!! read more

The Urgency Room - Urgent Care Near Me - Eagan, Minnesota

I came in due to extreme vomiting For about a week. I havent slept for 4 days. i couldn't drink anything without brining it back up, HAVENT been able to hold food down in 6 days. They hooked me up to an IV with liquids and some nausea medicine That My body took due to extreme dehydration. I don't recall them taking any bloody, which they said they did and told me that everything was good that I just have a common virus. I didn't feel any better leaving. And asked if I can at least get another bag of fluids since I can't drink anything and I feel terrible. The doctor Told me that they are running low on IV fluids. As long as I'm taking water down I will be fine.... Which was the problem to begin with. Didn't make sure I felt better. Basically here's some nausea medicine & you should feel better in 5-10 days. read more

Terrible place! I scheduled a COVID test here and was told the time frame would be 6:00-6:30pm....after filling out tons of unnecessary paperwork and waiting in a room for 25 minutes the lab tech finally comes in to perform my test. However, before doing this he asks me 5-10 more pointless questions. Additionally, he tells me it will be 30-45 more minutes until I get the results back and I'm not allowed to leave this room until then. When the results are in a doctor will come in to "review" the results with me. What a joke. This is NOT a rapid COVID test. read more

Worst customer service award should go to this clinic. Customers should not beg for service. It starts from the front desk and it doesn't end there. The front desk staff is rude and it down hill from there. read more

The doctor was rude and condescending. He literally made faces at us .my fiance was within the window for tamaflu and he refused to give it. I wish we would have just gone to the ER.... read more

We'd utilized the services at the urgency room location on several occasions. Sometimes being seen very quickly, others with longer waits, but still better than the ER. We haven't been there since July 4th wknd, 2016. I was 5.5 months pregnant and had cut my finger while making dinner. They were quick and had great bedside manner while they stitched up my thumb. They told me I'd need a tetanus shot, which we questioned since I was pregnant. They reassured us it'd be no harm to the baby. Two days later, we lost the baby after I developed a cellulitis infection at the injection sight of the tetanus shot. I'm 31 years old at this point, so have had my fair share of shots, never with an issue. To me, either the injection sight wasn't properly cleaned or the needle used. We will NEVER go back there. read more

Horrible horrible and horrible. Extremely rude and helpless reception. Doesn't even bother to share or provide more information, but giving you a little so you can get out of her way. Spent hundreds for simple questions here but being treated like shit. I wouldn't go back here. read more

INCOMPETENT AND UNPROFESSIONAL. LITERALLY A DANGEROUS PLACE TO SEEK MEDICAL ATTENTION. Doctor Karah Debrough, contacted my pharmacy Walgreen's to renew my prescription, but despite calling them she somehow prescribed me a different form of the drug. The mistake could have been deadly. Next, Walgreen's contacted her to correct the error. But for some inexplicable reason she would not correct it. Moreover, she would not give a reason or speak to the pharmacist or me on the phone. I then had to drive 20 miles, round trip to go to The Urgency Room to get in her face. After bring threatened with litigation she finally relented, and she prescribed me the correct medication. I am posting this review on several other review sites, BBB, and I have also contacted the state. My sister is a lawyer. She is looking into ways to "torture them". read more