I am extremely disappointed with the level of service I received at this UPS Store. I initially visited because my tracking information showed that my package had been delivered there. The first associate I spoke with--a young woman wearing glasses--told me that her system was different from the one used on UPS.com. I found that surprising since they are, in fact, a UPS Store. I showed her my tracking number (1Z93Y1W50295152516) on my phone, which clearly indicated that the store Mckenize the manager had signed for the package. Despite this, she insisted that the package was not there and said I would need to call the UPS claims number. This was confusing since the tracking details showed the package was received at that exact location.After speaking with the UPS driver, I was told that the package was physically handed to the manager on site. I returned to the store and spoke with another employee--a larger man with a beard--who also claimed they couldn't find the package. I confirmed multiple times that they had checked all tracking numbers, and after nearly an hour of back-and-forth, the package was finally located.The entire experience was frustrating and unprofessional. It seemed that neither employee took the time to properly check the tracking information or understood how to locate a package in their system. This issue appears to stem from a lack of proper training and oversight by the store manager Mckinzey as she avoided the whole situation.I strongly recommend that this location retrain its staff on how to accurately search for packages, use tracking numbers correctly, and provide respectful, attentive customer service. Customers should not have to spend an hour proving that their package is, in fact, sitting in the store. Also on top of that they charged me $5.00 for there awsome service. read more

I can't say enough about the folks at the UPS store!! Mark and his crew are running an exceptional business which is one of the most customer-focused places I have had the pleasure of working with. His team is timely, efficient, friendly upon every interaction, and truly goes above and beyond to serve the public. I will continue to do business here and highly recommend it to anyone seeking a full-circle solution to your small business, as well as personal commerce needs. I'd give 10 stars if I could!! read more

This would have never been possible without Mark! He is the only one who went above and beyond and kept in touch with me and gave me updates. My son was here in Rock Springs home for Christmas and flew back to California after the new year. He forgot his debit card so my husband went to this location to ship it over night with guaranteed delivery by 10 and a costly amount of 40.00. Upon tracking the shipment, it indeed did get delivered and signed for by a name my son did not recognize. After he got home from work, he found there was no UPS package, no debit card, no nothing. I called the 1800 customer care number and found that the package was delivered to a complete incorrect address, different section of town, and different house number. I was also told I would get a phone call from the location near San Jose. 8 calls later and no communication from the site. I reached out to Mark who works at our local UPS store the next morning and I am amazed at his customer service! He kept in touch with the site in California and let me know what was happening from 8am - 2pm. I received multiple calls regarding the status of my son's debit card. The call that I will remember the most...."UPS has retrieved the package, they can now deliver it to your son", I was so happy!! It's people like Mark who make a difference :) THANK YOU MARK! read more