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    3 years ago

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    Ask the Community - The UPS Store

    Capitol City Movers

    Capitol City Movers

    (6 reviews)

    I don't always leave reviews on Yelp or other sites, but I felt like it had to be done. On some…read morewebsites, their reviews noted how they scheduled appointments but never showed up. The owner responded to several of those with excuses about computer issues or whatnot. I figured those were isolated incidents. My first clue something was wrong with this company should have been when I called and called and called trying to reach them. I left several voicemails but did not receive a call back. It took more than twenty times (over three days) to contact about an upcoming move. When I finally got in touch with someone, he was pretty friendly. He moved things around to get me in on short notice. I told him I needed it done by Wednesday at the latest (this was on a Sunday). He got me in. No problem he said. He told me the guys would meet me at 9am at the storage unit. I tried calling SIX times the night before to just confirm it. No answer. Trying to have some faith, I got up the next morning and went to wait for them just in case they showed up. While I waited, I called more than 10 times. No answer. I left voice mail after voice mail. Nothing. I waited for over an hour and realized they definitely were not coming. I finally had to just rent a UHaul and move a three bedroom home by myself. I had no other choice. I have no idea how these people run a business when they fail to do even something as simple as check voicemail. It's bad enough to ignore potential business. But when you have CURRENT customers who are trying to reach you, it's probably important to contact them and see what is going on. What really irritated me was that the guy called me at around 5 that same day and tried to pretend like he had originally scheduled it for Thursday rather than Wednesday. I reminded him how I said I needed it no later than Wednesday. My wife was with me when I called and she had written down Wednesday. The truth is they just messed up and then tried to make me think the mistake was MINE. Terrible company. Ridiculous business model. Whatever you do, please pay attention to all the negative reviews on ALL of the sites. Note how several people have been stood up or ghosted after setting up a move with these people. Save yourself massive headaches and just go with ANYONE else. Seriously.

    We rented a Uhaul for our move from Chicago to Kentucky. Capitol City movers came out to Hazard to…read morehelp us unload the truck. The movers, Larry and William, quickly and carefully moved everything into our apartment and even made sure everything was in the correct room. More than that they were so funny I would have to say they were the highlight of our move! I'm so glad we called. Capitol City Movers will be our first choice next time we need to move.

    The Wash Tub

    The Wash Tub

    (3 reviews)

    I'm a local who goes to the laundry mat pretty frequently, and when I do this one is my pick. But…read moreunfortunately for me tonight will be the last time. I have always went later in the evening & never had issues but tonight against my better judgement I left long enough to get some dryer sheets & when I returned the lights were off & the doors locked. I immediately panicked & tried to get ahold of the owners on Facebook or any number I could find with no luck. there worker Kim said she couldn't help me, that she didn't have access to the severity system. I begged for her to get ahold of the owners just so I could get my clothes out and take them elsewhere to dry, she said there was nothing she could do. Now, not only am i out the gas & money and detergent I used, now my clothes will be mildewed & will need to be rewashed. I had to scrape change just to make this 1 load happen & now I have no idea what to do. I would never do someone this way.

    A few weeks ago I had a problem with one of the washers on a Sunday. Usually there is an attendant…read morebut this day and every Sunday after I have not seen one. I had Toruń my clothes through another walk with water every where to have them dry enough to put in a dryer, this lead to a longer stay than planned. There used to be a phone number to call if problems were had but now the only one is the one that rings in the store. that is much less than useful. so any problems that occur go unaided. been in habit of bringing my own change in case the changer is out.

    The UPS Store - shipping_centers - Updated August 2026

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