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Terre Haute, IN

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The Trusted Roofers

5.0 (1 review)
Open • 7:00 am - 7:00 pm

Services - The Trusted Roofers

Gutter cleaning

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6 years ago

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Servpro - SERVPRO of Vigo's new Office located at 9430 East US-40 in Terre Haute Indiana

Servpro

(5 reviews)

We requested services to clean a house - clean cabinets, floors, counters, bathrooms, ect. My…read moremother spoke to a gentleman so many times about what they were going to do, he assured they could clean water spots off the ceiling, would clean this, clean that, ect. We asked about carpets and was also told yes they could, for an additional price, which we agreed to. After they canceled/pushed us back two different times for various reasons, they came 2 different days. The spent 5hrs one day and 4hrs the second day. When asked about cleaning the water spots off the ceiling, the girl said, "oh we don't have anything to do that with", and it was never attempted to be cleaned (after the estimator specifically addressed they could take care of that exact concern). They broke one of the kitchen cabinet doors and simply set it on the counter with no notification to us that it happened. Cleaning counters and walls were also in the quoted price, and upon going into house, there was obvious marks on the walls and stuck gunk on the counters that we were able to easily wipe off ourselves, giving the impression no effort was put into those areas as well. The only items we left in the kitchen to be cleaned was the dining table and chairs, which were also not touched at all by them. Another major issue is their version of cleaning the carpets means vacuuming, NOT SHAMPOOING, which we paid extra for. Overall, we are not impressed with the MAJOR cost we paid for the quality of cleaning, the lack of follow through with what they said they would clean and didn't, and the scheduling issues they had. Would not recommend if you are looking for a good cleaning service. ​

The owner is MIA half the time the workers are thieves half of the items that were supposed to been…read morecleaned were not I wouldn't recommend anyone to use Servpro

PuroClean of Terre Haute

PuroClean of Terre Haute

(2 reviews)

This is the company that did work on my home after the storm in 2023. I'm still trying to get my…read morehome fixed and USAA paid PuroClean/Brock in full before the work was completed. I was supposed to receive an extended warranty on the roof PuroClean replaced, yet the roof has continued to leak since it was replaced. Subsequent inspections have identified multiple concerns with the work performed, and the resulting interior damage and mold have continued to worsen while the matter remains unresolved. I also have serious concerns about discrepancies between what was represented to my insurance company and what was actually used or installed. For example, Brock represented that certain higher-priced materials, including cedar planking, were being ordered, while treated 2x4 lumber was delivered instead. He only changed it after I pointed it to him AND the insurance company. There were also discrepancies involving measurements of my home and representations that custom French doors were required when the existing doors were standard-sized. I have repeatedly asked for my leaking roof, and other issues to be addressed and for the warranty to be honored. Instead of receiving a timely resolution, the process has continued to drag on while the damage to my home gets worse. It's a horrible nightmare. Everything stated on my review reflects my personal experience and the records, communications, photographs, and inspection information I have retained regarding this project. Brock is very charming and will try to explain everything away, but charm doesn't fix a leak. When I asked if he would tarp my roof to stop more water damage occurring to my home his exact words to me were, "I would have to tarp the whole roof." A WHOLE roof HE replaced three years ago. I would NOT recommend PuroClean or any business owned or managed by Brock after my personal experience with him and his company.

I have been working with PuroClean for 4 years. All employees and owner are very professional,…read morekind, produce quality work, and are fair.

Stanley Steemer

Stanley Steemer

(12 reviews)

I was extremely satisfied once again with Stanley Steemer. Great value and reliable service! I…read morewould highly recommend them for all of your carpet cleaning issues. Paula Warnick Terre Haute Indiana

The first visit from the Terre Haute branch had to be rescheduled due to broken equipment. On the…read moresecond visit, the spots that particularly needed attention were gone over lightly, but were not well cleaned and left very wet--we firmly believe this was due to bad equipment, not the young man doing the work, as well as the short amount of time allotted our job. To rectify the mess left behind, we utilized an older, smaller Hoover cleaner with cleaning brushes that we own but is difficult for us to use due to our physical limitations and had much better results when we went over everything again. Called the Terre Haute office to let them know we were not pleased and why, and before I could fully detail the reasons, the manager/staff member began talking over me (apparently no one other than he knows about clean carpets) even after I interrupted his tirade and asked to be allowed to address my concerns. At that point he asked if I wanted their staff to make another visit and after the attitude he had dished out, I told him I would not want him or his staff on my property again. He then informed me they would give no discount nor refund and hung up on me. The entire time, I was speaking with a witness in the room with me and she confirmed I was never rude to the man, just trying to tell him how poorly the carpet was cleaned--again, due to what I believe is bad equipment. I would advise anyone considering utilizing this particular office to be very wary. Their website makes big promises that unfortunately do not pan out.

The Trusted Roofers - roofing - Updated November 2026

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