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    The Townsend Hotel

    3.5 (143 reviews)
    Open Open 24 hours
    Updated 2 months ago

    Services - The Townsend Hotel

    Hotels

    Bartending services

    Catering services

    3 More Services

    On-site management services

    Venue rental

    Venue valet services

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    Recommended Reviews - The Townsend Hotel

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    Amy W.

    On a cold winter day, about 6 years ago, we went to Birmingham and enjoyed a romantic dinner and walk through the park. I remember the tree was lit for Christmas and was absolutely perfect for pictures. It is one of those days that I would consider to be perfect and I was truly very happy. It was that day that we walked past the Townsend Hotel, and I noticed a couple of signs highlighting events that they hosted. One of the signs was advertising their first masquerade ball to be held in October. I have always wanted to go to a masquerade ball. The idea is so seductive to me. A couple of years had passed and we had planned to go to the 2020 ball. Unfortunately, the world shut down and that didn't happen. Last year, the date didn't align for us. So when this year rolled around, I was excited to see that it was a convenient day for us, and our planning began! There were a few hiccups with the ticket sales. Not sure what happened there. It was difficult to find information regarding the ball, and even after figuring out who to contact, it was tough to get a response. Eventually though we got our response and we were able to get our tickets. We chose to get VIP tickets because that's how we roll. This allowed us to have early entry (which was helpful if you wanted pics). We also had a private bar area and a buffet featuring a variety of finger type foods. The tickets do not include alcohol, which we knew, but I was quite surprised at the prices of the extremely limited drink options. $13 for a very small pour of wine. $16 for a mixed drink. No beer options. Some bar areas only accepted cash. Others only credit cards. You cannot run a tab. In all honesty, I think it would be worth it to get bottle service even though the total would have come to $1000 for two tickets (you get 6 tickets with that but we would only need two). The convenience and service would most definitely be worth it in my opinion, even if there is no way two of us could drink a full bottle of bourbon haha. The food and entertainment was superb and everyone was having a magnificent time. We met a lot of fun new people that we will likely remain friends with. The ball was everything I had hoped it would be. I loved having the best dressed and most handsome date in the room. Definitely plan to get a room if you go. It's absolutely super convenient! I was interested to see how the Townsend would compare to the Daxon, which we stayed in very recently. Upon arrival, the staff was very quick to greet us and help us with our numerous bags. The thing about a formal event is that women have a ton of things needed to prepare. We checked in and it was convenient and friendly. Our bellhop walked us to our room and explained all of the amenities. He departed and we began to unpack. I recommend getting a suite. The room is large and suitable for getting ready for a formal event. There are doors closing the bedroom area off so if one of you drinks too much champagne and requires a nap *ahem* they (I) could do so without being disturbed. The bathroom was perfect. Very large and there is a separate vanity where I was able to get ready. This area had a light up mirror and a hair dryer as well. They also provided robes which I think is an amazing touch because we love robes but they are bulky to pack. There is a nice bar area that is pretty solidly stocked. Oddly enough no sink, however. I recommend bringing cash. You have to call the front desk for everything and they deliver it; Even ice. Since I hadn't considered this I ended up tipping $20 for ice lol. We got change from the front desk after that. They have a very small restaurant located inside the hotel. It gets booked quickly so make reservations! It's also pretty costly so expect that. They offer room service until midnight and we chose to take advantage of that throughout the weekend. Room service was a very nice and convenient touch. Overall, our stay was fabulous and we will definitely be back. We considered doing the "Little Black Dress Fundraiser" coming up this weekend but it was too short of notice. We will be first in line next year for the ball for sure. Now that we have a better idea of what to expect we can really do it up right!

    Been coming here for 10 years + this might be one of the worst breakfasts I've ever had. This has went down to a point I think of no return. They Replaced the regular steak with a pub steak. What kind of high end hotel / brunch is this? There's pure oil all over my food bits of blood I asked for well done. I didn't send my food back, but I will never be back. This is one of the most disgusting breakfast I've ever had in my life unedible.

    Loren F.

    I came to The Townsend for afternoon tea with my mom, and I have to say I left wanting more. We both had been to tea here in 2018 and had a lovely experience! Things have changed since then and it's not for the better. First, I do appreciate that when you reserve your seating you pay up front so there's nothing to worry about when you arrive. Did I think this was work $155 all in, inclusive of tip? No. When we arrived and valeted our car, there was no one greeting people to seat them at their tables for the tea. We had to stand around and wait for someone to walk by and ask to be seated. Tables were already partly set, and we had some comfy lounge chairs to sit in. We had 3 teas to choose from and the Earl Grey was delightful!! All of the food and desserts came out at once and this is where things got dicey for me. While they had tons of savory options, only 2 were vegetarian. There was no place in the reservation to make special requests, so I assumed I'd be able to tell them there that I was vegetarian and to bring a few extra veggie options. Nope! We were told the kitchen only has enough food options per reservation, and they could not accommodate extras. Absurd knowing there is a full kitchen back there. I was instead offered a salad, which was delicious but not very filling. My mom let me have the two veggie savory options (4 small bites total), and she enjoyed the 3-4 non-veggie options (6-8 bites total). Aside from the food, we expected to be left a tea pot full of the tea we each had as we'd experienced previously here and at other afternoon teas. They instead had someone walking around filling everyone's tea cup, but for a while towards the middle no one came around and my cup sat empty. For the Townsend being such a nice establishment, I expected a much higher level of operational excellence from the afternoon tea experience. Can't say I'll be back unless I hear about some changes.

    Nav S.

    Recently visited Michigan and decided to have a girls day out so we decided we wanted to try afternoon tea at Townsend hotel. Looked at pictures and it looked promising however I was very disappointed. The teas that were available weren't anything extraordinary, we only three options we could choose from, they choose the desserts and the sandwiches. Mind you I'm not very adventurous so quails egg just doesn't sound appetizing to me. It was 65 per person and this was not my first time visiting a tea place however it would be nice to choose what you want to eat as well as have better options for teas. It's an experience but I will not be back!

    Michael C.

    We absolutely love this hotel. The staff and restaurant is a 5 stars. The food and service is spectacular. If you are traveling or looking for a place to eaters this is the spot.

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    10 months ago

    The doormen could learn how to open the doors if one walks up. Just waiting for valet tips. Or to busy talking to the other staffers.

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    Thank you so much! It is appreciated!

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    3 years ago

    Excellent food and service can be enjoyed in a classy club like atmosphere, all at reasonable prices.

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    9 years ago

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    Page 1 of 4

    Ask the Community - The Townsend Hotel

    Review Highlights - The Townsend Hotel

    Came here a couple times in the past for afternoon tea with a bunch of friends, but I'll be reviewing my latest visit.

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    Holiday Inn Express Birmingham

    Holiday Inn Express Birmingham

    (2 reviews)

    Great hotel. Would stay here again…read more Check-in was super easy and took only a couple minutes, very friendly guy at the front desk. Got a double room, which was large, about standard size for American hotel rooms with two beds. The hotel is right on a busy road (Highway 1 / Woodward Avenue) but the windows are well-insulated and the road isn't as busy at night, so it was actually pretty quiet at night. Internet was fast and easy to connect. Shower and beds were comfortable. They have Dove branded shampoo, conditioner, body wash, hand wash and lotion, which I far prefer over typical hotel toiletry products. Breakfast was tasty, with lots of options: pancakes, scrambled eggs, egg white omelettes, pork sausage, sausage gravy, biscuits, roasted potatoes, cinnamon rolls, oatmeal, toast, bagels, english muffins, pastries, jam, butter, cream cheese, hard boiled eggs, cereal, yogurt, milk, soy milk, apples, bananas, oranges. I think these options are standard for Holiday Inn Express. The pancakes were a bit thin and rubbery (makes sense, since they literally come out of a machine), but the rest of the hot food was quite good. The coffee machines grind the coffee fresh for each cup. There was a woman cleaning the breakfast area who kept it spotless. Breakfast is available from 6am-10am. It's great that breakfast ends late, but they were out of scrambled eggs and cinnamon rolls at 9:45am, so get there early if you want the full selection. There are trays provided so that you can bring breakfast up to your room. Asked for late check-out and got 1pm, very much appreciated!

    I am beginning to realize my reviews could be better -- the last person who reviewed this place did…read morea great job -- read it! We were there on a Friday night and the price was very reasonable. The guy at the front desk was friendly and efficient, and the room was very nice -- the hotel is located at an excellent and safe area. The following morning you could get a very good complimentary breakfast with fresh coffee (ground by the machine right there). All the staff were courteous and very polite. I don't see how you could ask for more.

    Hampton Inn by Hilton Detroit Southfield - Guest room

    Hampton Inn by Hilton Detroit Southfield

    (11 reviews)

    $$

    I don't usually review hotels but I just have to shout out the professionalism and kindness of the…read morefront desk staff. I stayed here two nights on a work trip on the second floor. The first night, my upstairs neighbor was stomping, pounding, dancing, walking loudly, exercising or something of the type well past dark, until 1 a.m. or so. I normally don't have trouble sleeping in hotels, but when the walls are literally shaking there's only so much that the fan and a white noise app can do. The second night, I heard the same ruckus start up by about 9:30 p.m. as I was checking emails and preparing for the next day. Having not gotten my full night of sleep the day before, I was immediately filled with dread that I was in for another long night. I went downstairs to speak to the employee at the front desk (I'm sorry I didn't jot down her name) and explained the situation, asking if I could move rooms or we could find another solution. She very kindly offered to go speak to the resident(s) of the room above me and said if the noise continued after that, she could move me to a room on the 4th floor--just call down to the front and she could bring up the key. I have no idea what she said to my upstairs neighbor, but it absolutely worked. The noise died down, and I got a great night of sleep. Everything else about this hotel was great--super clean, great amenities and a modern, streamlined interior. Would stay here again (but maybe only on the top floor).

    Good experiences: - staff is very friendly…read more- food provided is good - rooms are clean Bad experiences: - locked out of my room for 1 hour night of check in because the key sensor to my door had no batteries - no maintenance staff accessible at night for things like clogged drains - loud air conditioner inside the room every day - housekeeping tried to barge into my room the day of checkout MORE THAN AN HOUR EARLY!! I was told checkout is 12pm. Tell me why housekeeping is trying to get into my room at 10:50am?!?! Front desk told me housekeeping should already know checkout isn't until 12 too... - I was not comped or offered anything for all or any of these issues.

    The Townsend Hotel - hotels - Updated May 2026

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