Terrible experience. I would suggest if you are looking to use this company, have a look at their registered court cases on BC Courts. We just FINALLY received vindication against this Company after fighting them in small claims court for over a year after a battle of almost 4 years trying to get them to own up to their mistakes! We engaged into contract with The Tile Guy and Eric in July of 2021. After they improperly installed Glue Down Vinyl flooring in our home, we brought this to their attention. They tried to put blame on us for the tempature of our home and REFUSED to rectify the poorly laid flooring. We had gapping in the slats, there were multiple slats with no glue adhered and we were able to lift the slat off the floor completely. We paid BC floor covering association $800 for an independent review which declared improper installation. We provided The Tile Guy with the report, and then they ghosted us. It took filling a small claims case against them for them to finally re-engage. They clearly admitted fault by agreeing to settlement at our first hearing in Oct 2023, THEN refused to pay us the $15,000 they agreed to pay. We then had to return to court multiple times and it wasn't until the result of a In person Judge hearing in Dec 2024 resulting in the judge ORDERING them to pay by a due date of 6 weeks from court date. Of course they decided to make our lives hell a little bit longer and didn't pay in full until the 11th hour. 4 years of complete hell dealing with these guys. We can't WAIT to work with our new flooring company to FINALLY get the flooring we expect. read more

Best place in Lake Country for all the flooring needs. Lake country doesn't have many options, but now there is something in town to spice up the home. read more